I have queued up for iPhone X for 5 days. Once I got the iPhone X in my hand in the morning of 3rd November 2017, I took the first flight back to Guangzhou and gave it to my father-in-law. He took good care of it. The problem started on 25th September, 2019. That evening, my father-in-law, as usual, put the iPhone into flight mode before going to bed, iPhone was not responding (freeze). He tried to turn it off by pressing on/off button without success. He also realised that the battery drained quickly (drop 12% in 30min). He tried everything in his best knowledge and could not bring the iPhone back to respond. He could only leave the iPhone as it was overnight. Next morning, he discovered that there was a red watermark on lower left corner of the screen. He contacted Apple support in China and was directed to a repair centre in his area. The technician showed him that with new replacement screen, the iPhone was back to live. He paid the repair centre more than $2000 RMB for the repair. He only told us about the incident afterwards. I had contacted Apple Australia and they could not do any about it. Although the official warranty period is one years for iPhone X. But as the screen for iPhone X was much more expensive than any previous model. It should have a longer warranty (at least 2 years) I also know that I could purchase an extra years of warranty but I thought it should deem unnecessary, as Apple products especially top-end products, should last at least 2 years as most Australia mobile phone contract was at least 2 years. I hope Apple should look into the issue and give me a fair reply.
