I have had this issue for about SIX MONTHS and wanted to see what people had to say here. My iPhone X was actually replaced by my local Apple Store last week, and now this issue happened again today.
BOTTOM LINE: I can listen to music via Bluetooth to my AirPods and my Sony MDR-XB950N1 headphones. When I attempt to make a phone call or accept a phone call, my phone "tries" to route the call to the headset or AirPods...then defaults to the iPhone. This happens around 70% of the time.
Things I have tried to solve this issue with no correction (some of them worked for a week or two...and then went straight back to the above issue):
Honestly, this has just been ridiculous. What happened to Apple products "just working"? Does anyone have any suggestions for me? I've had multiple cases with support online. Like I said earlier, I went to a local Genius Bar TWICE last Friday and they swapped out my phone. Today, everything happened again. I will say it tends to happen in my office at work mostly.
I have my MacBook Pro and iPad Pro on the desk in my office, but I'm not always sitting at my desk and it happens other places as well.
I have three Trackr devices connected to track items (like Tile devices). I'm at a loss. I should be able to make and receive phone calls on my iPhone via Bluetooth...but...well, yeah.
Like I said earlier...any suggestions would be appreciated if you have any. Thanks for reading.
BOTTOM LINE: I can listen to music via Bluetooth to my AirPods and my Sony MDR-XB950N1 headphones. When I attempt to make a phone call or accept a phone call, my phone "tries" to route the call to the headset or AirPods...then defaults to the iPhone. This happens around 70% of the time.
Things I have tried to solve this issue with no correction (some of them worked for a week or two...and then went straight back to the above issue):
- Powered off
- Reset
- Hard Reset
- Restored phone to factory...then restored to a backup
- Restored phone to factory...then setup as new phone and re-downloaded apps
- Turned off wifi calling
- Turned off just about every other radio
Honestly, this has just been ridiculous. What happened to Apple products "just working"? Does anyone have any suggestions for me? I've had multiple cases with support online. Like I said earlier, I went to a local Genius Bar TWICE last Friday and they swapped out my phone. Today, everything happened again. I will say it tends to happen in my office at work mostly.
I have my MacBook Pro and iPad Pro on the desk in my office, but I'm not always sitting at my desk and it happens other places as well.
I have three Trackr devices connected to track items (like Tile devices). I'm at a loss. I should be able to make and receive phone calls on my iPhone via Bluetooth...but...well, yeah.
Like I said earlier...any suggestions would be appreciated if you have any. Thanks for reading.