iPhone 11 Pro iphone11pro will not update tonite to 13.5, what is issue?

[blackxacto]

I have tried several times to update tonite my iPhone11Pro. My iPad Pro 11" updated perfectly. But the phone just sits in finder with the little spinning arrows. All my iMac Catalina will do in Finder is say" My Mac is downloading software, etc."

I have crashed the machine w power button several times as the update never finishes. Restart and start the process over again. No joy.

The only difference in the process is the iPhone connects with lightning, the 11" iPad Pro w USBC HiSpeed cable to USB.

I'm also trying to update w WIFI overnight.

 

[ericwn]

I would call Apple support next. And maybe try restarts before you crash device, whatever that means.

 

[anodibu]

My iPhone Xs couldn’t update through iTunes either. It said I needed to input my passcode on my phone but nothing appeared on the phone. After a while I got a message that there was a problem updating. Updated fine over the air.

 

[TAJones99]

That's weird mine updated with no issues at all.

 

[now i see it]

It might be because you and 500 million other people are trying to update at the same time. Wait a week. It's ALWAYS prudent to never install an update when it immediately becomes available anyway.

 

[blackxacto]

It finished updating when I tried over WIFI, rather than directly connected to Catalina iMac, via Finder. Have no idea why the iPhone had issues w direct cabled to iMac, and the 11" iPad Pro updated cabled immediately.