OK, here's the beta: a friend in Hong Kong gave me an iPod but it doesn't show up on my desktop or in iTunes. It's a 120 GB Classic; I'm using a Intel MacBookPro with 10.4.11 with iTunes 9.1.1 (that I've removed and reinstalled, etc). The iPod works fine on my stereo and my old iPod works fine with my computer, so it's not a port or cable issue; folks at the apple store looked at it's serial # and said that it should work fine with my machine/software combo and that the only option was to let them restore it. I've reset reset it several times but don't want to restore it because I'd rather not lose his music. Any other options? Thanks