iPad Pro iPP 12.9 2017 touch screen not working nor can I reboot the device

[hajime]

Hi, since two days ago my iPad Pro 12.9", I am unable to enter passcode to unlock my iPP. Only the big dot with Notification Center, Control Center, Device, Custom, Gesture, etc. are available. I clicked Device, More and Restart. When the questin "Are you sure you want to restart your iPad?" shows up, I pressed Restart but the decide did not respond.How do I reboot the machine? I pressed the power button for a few seconds and it asked me to slide to power off. However, the screen does not accept my sliding. What is wrong here?

The bad thins is that while I complain about the iPP lost battery power easily, since I unplugged it 2 days ago hoping that it would run out of battery, it is still 94% remaining.

 

[AutomaticApple]

Hi, since two days ago my iPad Pro 12.9", I am unable to enter passcode to unlock my iPP. Only the big dot with Notification Center, Control Center, Device, Custom, Gesture, etc. are available. I clicked Device, More and Restart. When the questin "Are you sure you want to restart your iPad?" shows up, I pressed Restart but the decide did not respond.How do I reboot the machine? I pressed the power button for a few seconds and it asked me to slide to power off. However, the screen does not accept my sliding. What is wrong here?

The bad thins is that while I complain about the iPP lost battery power easily, since I unplugged it 2 days ago hoping that it would run out of battery, it is still 94% remaining.

Are you able to put the device into DFU mode or recovery mode?

 

[hajime]

Thanks

 

[firedept]

Try a hard reset. Hit volume up button and then volume down button. Then hold power button until you see the Apple logo. Then release and wait for iPad to restart.

 

[hajime]

Thanks. Only pressing the power button for a few seconds did not work but pressing the home button and the power switch for a few seconds reset it.