Is HP Becoming The New Dell?

[gkarris]

I read this article:

http://news.com.com/2110-1022-6190652.html?tag=tb

http://www.news.com/

HP to pump up team in India

By Reuters
http://news.com.com/HP+to+pump+up+team+in+India/2110-1022_3-6190652.html

Story last modified Wed Jun 13 05:12:07 PDT 2007


Hewlett-Packard plans to increase its staffing in India by 10 percent to 15 percent over the next year, the company's managing director for India said Wednesday. Hewlett-Packard, the world's biggest maker of PCs and printers, currently employs about 29,000 people in India.

"To accommodate the market and to deliver the services which (we are) signing up, we need to add resources," Balu Doraisamy told reporters, adding that HP is also expanding its operations beyond major cities in India.


Story Copyright © 2007 Reuters Limited. All rights reserved.

Copyright ©1995-2007 CNET Networks, Inc. All rights reserved.

Then this discussion:

HP's poor hardware and software support from their extended team.

Reader post by: jnavarro077
Posted on: June 13, 2007, 11:08 AM PDT
Story: HP to pump up team in India

HP had a very good reputation of hardware support as well as software support until about 2 and half months ago when we noticed a BIG change. Support staff are not helpful. All of our purchase come with additional Extended Warranty as well as Accidental Damage for an extra fee. It was well worth it before untill their poor service started. Their next day support turned into weeks and a few of our HP cases are even up to a month before any update or HP rep can get to it. We purchase all of our hardware from HP (approx. 400k to 600k US dollard a year)due to the good service that they used to have. Our company switched from Dell to HP for the same reasons that happened back in year 1999-2001. I can see us moving forward to another company as HP's POOR SERVICE continues to happen.

I haven't called HP the past year for anything.

So is HP becoming like Dell? I like to use HP stuff as far as Windows machines. Is it now just like buying a Dell? Are they going down the tubes?

Anyone with very recent experience with HP?

 

[gkarris]

Complaint website

Interesting, HP is getting very recent complaints.

I did a search for "Apple" and the few complaints are from a long time ago...

http://www.my3cents.com/search.cgi?criteria=Hewlett-Packard+Company

 

[ReanimationLP]

HP makes purdy machines, but man, is the support lousy, plus then half of them come back DOA.

 

[tomoisyourgod]

HP products, in my experience, don't use as much of the horrible cheap plastics Dell use.

 

[SMM]

We buy all HP servers and NAS/SAN appliances. That puts us into a different support group and the service is generally very good. Dell provides most of our desktops and laptops, but we are also introducing Macs into the mix. The Mini is really a great business desktop (I sure hope they keep it). All of our users can connect to the network through Citrix Metaframe. It is launched through a browser and runs great on Macs. So, the underlying OS is not an issue.

I have noticed Dell's customer service has improved. That is for their corporate accounts anyway. We seldom get routed overseas anymore. It seems like Dell decided to focus their improvement effort at their business market. I think it is the home customer who is getting stuck with Rakeem Singh.

 

[zap2]

I've had a bad taste from HP in my mouth, since we got since we got a ME Machine from them...I'd chalk it up to Windows mostly, but the HP itself was never great.

Almost bought a Clamshell iBook instead, but my uncle swore on the HP