iPhone 15 Pro Is it normal that you need to wait 2+ hours in a queue if you have a pick up reservation time slot

[Quasselstripper]

Last week when I pre-ordered my new phone, I selected to pick it up at the local Apple Store.

now I really regret doing this because instead of having it conveniently delivered to my home local, the Apple Store told me to queue with all the people outside and the queue didn’t move for half an hour so I went back home without the phone.

Is this normal?

From my past experience with Apple pick ups: when you have a reservation, you have to wait five minutes maximum.

Did they change the guidelines on this?

 

[elopedthought]

Release Day is always very busy. On other days it is like you said, about 5 min wait. In Vienna at least.

 

[Lex404]

If I was today in America, I'd queue the entire night just for the American experience.🤣🤣

Unfortunately I'm coming next week, my pickup is on 28th

 

[sjperformance]

Apple Store Dadeland Mall “Miami” for me every year launch day is a 5-10 min in and out thing.

 

[Quasselstripper]

Apple Store Dadeland Mall “Miami” for me every year launch day is a 5-10 min in and out thing.

That’s also how my past experience has been!

Very confusing (+ disappointing!) today, I went back home, not gonna wait 2+ hours in the sun for a new phone 🥹

 

[laptech]

Last week when I pre-ordered my new phone, I selected to pick it up at the local Apple Store.

now I really regret doing this because instead of having it conveniently delivered to my home local, the Apple Store told me to queue with all the people outside and the queue didn’t move for half an hour so I went back home without the phone.

Is this normal?

From my past experience with Apple pick ups: when you have a reservation, you have to wait five minutes maximum.

Did they change the guidelines on this?

If you have a pick up time, shouldn't you be turning up a few mins before the time slot? (gives time to park or walk if using public transport). You should only have to queue if you arrive too early.

 

[Apple_Tiger]

Last week when I pre-ordered my new phone, I selected to pick it up at the local Apple Store.

now I really regret doing this because instead of having it conveniently delivered to my home local, the Apple Store told me to queue with all the people outside and the queue didn’t move for half an hour so I went back home without the phone.

Is this normal?

From my past experience with Apple pick ups: when you have a reservation, you have to wait five minutes maximum.

Did they change the guidelines on this?

That’s interesting. If you did pre-order last week, you do have 7 days to pick it up as they will hold it for 7 days.

 

[lilj4425]

What about if you’re trading in your old iPhone. How long does that take?

 

[Quasselstripper]

That’s interesting. If you did pre-order last week, you do have 7 days to pick it up as they will hold it for 7 days.

That’s what I decided to do.
Gonna swing by later today again and hoping for more competent employees / a shorter queue.

 

[Quasselstripper]

What about if you’re trading in your old iPhone. How long does that take?

I dont know, I havent even gotten to this point haha