Is this iPhone battery faulty?

[geekonthepc]

Would somebody please take the liberty of telling me whether this iPhone battery is faulty?

I've had this iPhone for 15 months now and the battery is dying at around 40%. This iPhone is on AppleCare+, something I decided was a good idea when the first iPhone I had became regularly faulty.

Apple, on the other hand, don't believe this is faulty. I've spoken to them on the phone about this (they ran a diagnostic) and in an Apple Store, having had to book a genius bar appointment over 40 miles from my home. I was told that the battery was fine and the genius bar filed the appointment as an "educational opportunity" for me.

They tell me the battery passes with 87% health.

Tell me I'm talking rubbish.

Very frustrated with Apple as you can tell. Rapidly losing my patience over the situation.

 

[Newtons Apple]

Would somebody please take the liberty of telling me whether this iPhone battery is faulty?

I've had this iPhone for 15 months now and the battery is dying at around 40%. This iPhone is on AppleCare+, something I decided was a good idea when the first iPhone I had became regularly faulty.

Apple, on the other hand, don't believe this is faulty. I've spoken to them on the phone about this (they ran a diagnostic) and in an Apple Store, having had to book a genius bar appointment over 40 miles from my home. I was told that the battery was fine and the genius bar filed the appointment as an "educational opportunity" for me.

They tell me the battery passes with 87% health.

Tell me I'm talking rubbish.

Very frustrated with Apple as you can tell. Rapidly losing my patience over the situation.

Did you show Apple the same thing you are showing us in this video

 

[geekonthepc]

Did you show Apple the same thing you are showing us in this video

I'm about to - calling them now...

 

[geekonthepc]

Turns out being firm and producing videos get you an ERP. At long last. Still doesn't get over the fact that it's taken 3 requests to get anywhere. Apple need to improve their processes.

 

[Newtons Apple]

Turns out being firm and producing videos get you an ERP. At long last. Still doesn't get over the fact that it's taken 3 requests to get anywhere. Apple need to improve their processes.

Good to hear you got it resolved. Videos are cool for showing stuff like this!

Make sure you do an encrypted back up of your phone via iTunes !