iSight, iChatAV and Netgear WGT634U hell

[LifeIsCheap]

Hi,

My sister very kindly bought me an iSight for Xmas/birthday. We live on opposite sides of the world but like to keep in touch and this seemed like the perfect way. Hooooooowwwwever, we can't get the thing working. No matter what I do iChatAV always says that the conference wasn't started because I didn't respond.

The tech bits:

Me: iSight using iChat AV on Tiger (latest update) behind a Netgear WGT634U wireless router
Sis: iSight using iChatAV on Jaguar or Panther (can't remember) behind a Speedtouch 716

I can connect to the test Apple video calls as can my Sis. I think I'm the one with a problem though. She gets an error message saying I've got a problem with port 5060. OSX firewall is off. Netgear firewall has been on and off. I'm on the latest router firmware but the port triggering seems a little flaky and won't let me select a range and individual ports to trigger based on outgoing traffic on port 5678 from me. My router supports UPnP which from the internet would appear to be the solution to all my problems but does nothing. Sis has tried as well...

Not sure what other information I can give apart from the fact that iChat doesn't think I'm responding and it seems to be a port triggering/UPnP related issue.

Any ideas????

Thanks in advance.

 

[devman]

try this. Have your sister unbind SIP on her speedtouch.

use Terminal to telnet to the speedtouch (10.0.0.138)

login (if she set a password for the speedtouch)

You will see => as a prompt.

Then type

nat unbind [return]
application = SIP [return]
port = 5060 [return]

Depending on firmware, you may be asked for an end port - type 5060 and [return]

You can then type

config save [return]

system reboot [return]

 

[devman]

Oh, I forgot to mention: at your end just make sure uPnP is switched on in the netgear. In most cases you shouldn't need to do anything special with your OS X firewall or the netgear firewall.

 

[LifeIsCheap]

Thanks devman. We'll give it a go tonight.

try this. Have your sister unbind SIP on her speedtouch.

use Terminal to telnet to the speedtouch (10.0.0.138)

login (if she set a password for the speedtouch)

You will see => as a prompt.

Then type

nat unbind [return]
application = SIP [return]
port = 5060 [return]

Depending on firmware, you may be asked for an end port - type 5060 and [return]

You can then type

config save [return]

system reboot [return]

 

[LifeIsCheap]

It works!

Well, the trouble seems to have been with my sister's router. She'd already tried unbinding SIP which unfortunately didn't seem to help. She ended up swapping the router out for her old one and it worked first time!

She's had nothing but problems with her Speedtouch. E-mail support is non-existent and phone support costs 50p per minute!!

Anyway, thanks for your help. Just got to get her onto Tiger so that we can have more iChat participants...