issue with iPhone 6 and iOS 9.3 - anyone else? boot-loop

[kstoyanchev]

Please help.

have contacted Apple Support and we have tried everything, but after I updated my device to iOS 9.3, my iPhone 6 is stuck in boot-loop and I am unable to access the phone. A few hours after I updated it, I was able to see the home screen and even use my device for 1-2 minutes before it froze and hard-reset. Now it just sits on the apple logo when you launch the phone. iTunes does not recognize it when I plug in my computer. I am up to date on iTunes and my operating system. Any ideas?


iPhone 6, iOS 9.3

 

[AppleFanatic10]

Since you already contacted Apple Support, maybe you should take it to your nearest Apple Store. If you still have warranty they could swap it out for a new one or depending on how the Geniuses feel you could get one without paying a fee if you don't have warranty.

 

[kstoyanchev]

Since you already contacted Apple Support, maybe you should take it to your nearest Apple Store. If you still have warranty they could swap it out for a new one or depending on how the Geniuses feel you could get one without paying a fee if you don't have warranty.

do you think that they would give me one without a fee though? I mean i really only updated the phone...

 

[AppleFanatic10]

do you think that they would give me one without a fee though? I mean i really only updated the phone...

Can't say, it's totally up to the Genius that works with your phone.

 

[Europa13]

do you think that they would give me one without a fee though? I mean i really only updated the phone...

Definitely not if it's still within your one-year warranty or if you have an extended warranty with AppleCare+. Otherwise, you may have to pay for a replacement if it's a hardware problem, but this could be software-related. Placing the phone in DFU mode will often get iTunes to recognize it and allow you to restore it. Try this before taking it to Apple.

 

[Max(IT)]

If the problem really is related to the iOS update, they could give a refurbished unit for free...

Try first a DFU restore: it usually works