Other Issue with itunes

[ras113]

I wanted to update my phone through itunes and when i plug in the phone to itunes i only get options ”Set up phone as new or from backup”.

And when i cancel i cant see anything else. Before you could se the serial number of phone, storage and sync and all that. This happends on both iphone 6 and iphone x.

Itunes is updated to the latest.. so what im i doing wrong ?

 

[Gravydog316]

I think they changed it with the newer macOS versions (maybe?)
(I will check later & let you know what mine does )

 

[HDFan]

Yeah, make sure iTunes and your phone are all on the latest OS version.

 

[gpoop]

Yeah, make sure iTunes and your phone are all on the latest OS version.

What if you can't update Itunes cause your computer wont let you? I get an error message and tried everything. I have yet to try deleting Itunes out of fear that if I do I will have the same issue and wont have Itunes at all.

 

[Lyn2012]

I had to download and reinstall iTunes, after updating iMac from Yosemite to High Sierra. Then, with the phone connected, launch iTunes and get a Software Update popup, download this and all working again.

 

[ras113]

im on macos sierra, and phone is on on 12.0.1. I
itunes is updates to the latest.

 

[HDFan]

im on macos sierra, and phone is on on 12.0.1. I

That could certainly be the problem. When I got my new phone I had problems with iTunes/iPhone integration. [Unfortunately I don't remember the details]. Apple support suggested that i upgrade to Mohave so that both devices were running the current versions. When I did that the problem went away.

 

[Lyn2012]

im on macos sierra, and phone is on on 12.0.1. I
itunes is updates to the latest.

As I said in order to get my phone working with iTunes, I had to download another copy of iTunes - not necessarily an update though, at least mine showed as no updates available, before the small popup window “Software Update” appeared.

 

[HDFan]

Any reason you haven't updated to Mohave? My concern is your OS version as well as IOS version, with everything in synch (iTunes version, OS version, IOS version).