Hi All,
One of my users has 2020 iMac and its always been a bit of a problem child. I used it for a couple of years for graphics processing and then he inherited it from me. Its used in a print shop for digital prepress in the commercial printing industry. The primary applications we run on it are: Web browsers (Firefox/Chrome), Adobe Illustrator (mostly), Adobe Photoshop, Adobe InDesign, Microsoft Outlook, Microsoft Teams. The computer is in a domain environment and connects to an SMB windows network file server. User accounts are managed by the domain controller.
Recently when we upgraded to Sequoia we started having major issues with it crashing regularly. We took it into Apple care they looked it over determined it was a Logic Board issue, replaced the board and sent us on our merry way.
We are not having as major of issues now, but I still get a report once a week to once every two weeks about a crash.
The last crash report goes something like this:
"Was running Adobe Illustrator with three tabs open and Chrome with two tabs open. The computer crashed kicking me back to the login screen."
When we were having issue with Sequoia we reinstalled the entire operating system from the ground up so everything has recently been 'refreshed'.
Before I do another round of talking with AppleCare support and the like, I wanted to put this out there to see if anyone else has had similar issues or any insights into what might be causing these crashes?
Attached is the Etrecheck report give you an idea of what we are seeing, I am happy to provide more details as needed:
One of my users has 2020 iMac and its always been a bit of a problem child. I used it for a couple of years for graphics processing and then he inherited it from me. Its used in a print shop for digital prepress in the commercial printing industry. The primary applications we run on it are: Web browsers (Firefox/Chrome), Adobe Illustrator (mostly), Adobe Photoshop, Adobe InDesign, Microsoft Outlook, Microsoft Teams. The computer is in a domain environment and connects to an SMB windows network file server. User accounts are managed by the domain controller.
Recently when we upgraded to Sequoia we started having major issues with it crashing regularly. We took it into Apple care they looked it over determined it was a Logic Board issue, replaced the board and sent us on our merry way.
We are not having as major of issues now, but I still get a report once a week to once every two weeks about a crash.
The last crash report goes something like this:
"Was running Adobe Illustrator with three tabs open and Chrome with two tabs open. The computer crashed kicking me back to the login screen."
When we were having issue with Sequoia we reinstalled the entire operating system from the ground up so everything has recently been 'refreshed'.
Before I do another round of talking with AppleCare support and the like, I wanted to put this out there to see if anyone else has had similar issues or any insights into what might be causing these crashes?
Attached is the Etrecheck report give you an idea of what we are seeing, I am happy to provide more details as needed:
Code:
EtreCheckPro version: 6.8.7 (68068)
Report generated: 2024-12-11 16:51:23
Download EtreCheckPro from https://etrecheck.com
Runtime: 3:43
Performance: Good
Problem: Computer is restarting
Description:
Using reports that computer crashes when under a moderate load. Chrome
and Adobe Illustrator. Chrome has two tabs open and Illustrator had t
hree files open. User has reported a variety of crashes in the last co
uple of months. Issues seem to persist even after changing web browser
s (was originally on Firefox)
Major Issues: None
Minor Issues:
These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.
Heavy RAM usage - Apps are using a large amount of RAM.
Apps crashing - There have been numerous app crashes.
Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed.
System modifications - There are a large number of system modifications running in the background.
Insufficient permissions - EtreCheck running under a standard user. Diagnostic information may not be available.
Limited permissions - More information may be available with Full Disk Access.
Sharing enabled - This computer has sharing services enabled that could be a security risk.
Hardware Information:
iMac (Retina 5K, 27-inch, 2020)
Status: Supported
iMac Model: iMac20,2
3.8 GHz 8-Core Intel Core i7 (i7-10700K) CPU: 8-core
64 GB RAM - Upgradeable
Video Information:
AMD Radeon Pro 5700 XT - VRAM: 16 GB
iMac (built-in) 5120 x 2880
LG ULTRAWIDE 2560 x 1080
Drives:
disk0 - APPLE SSD AP1024N 1.00 TB (Solid State - TRIM: Yes)
Internal PCI-Express 8.0 GT/s x4 NVM Express
disk0s1 - EFI [EFI] 315 MB
disk0s2 [APFS Container] 1.00 TB
disk1 [APFS Virtual drive] 1.00 TB (Shared by 6 volumes)
disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (111.30 GB used)
disk1s2 - Preboot (APFS) [APFS Preboot] (2.35 GB used)
disk1s3 - Recovery (APFS) [Recovery] (1.29 GB used)
disk1s4 (APFS) [APFS Container] (10.74 GB used)
disk1s4s1 - Macintosh HD (APFS) [APFS Snapshot] (10.74 GB used)
disk1s5 - Update (APFS) (3 MB used)
disk1s6 - VM (APFS) [APFS VM] (1.07 GB used)
Mounted Volumes:
disk1s1 - Macintosh HD - Data [APFS Virtual drive]
Filesystem: APFS
Mount point: /System/Volumes/Data
Encrypted
Used: 111.30 GB
Shared values
Size: 1.00 TB
Free: 873.28 GB
Available: 878.15 GB
disk1s2 - Preboot [APFS Preboot]
Filesystem: APFS
Mount point: /System/Volumes/Preboot
Used: 2.35 GB
Shared values
Size: 1.00 TB
Free: 873.28 GB
Available: 878.15 GB
disk1s4s1 - Macintosh HD [APFS Snapshot]
Filesystem: APFS
Mount point: /
Read-only: Yes
Used: 10.74 GB
Shared values
Size: 1.00 TB
Free: 873.28 GB
Available: 878.15 GB
disk1s5 - Update
Filesystem: APFS
Mount point: /System/Volumes/Update
Used: 3 MB
Shared values
Size: 1.00 TB
Free: 873.28 GB
Available: 878.15 GB
disk1s6 - VM [APFS VM]
Filesystem: APFS
Mount point: /System/Volumes/VM
Used: 1.07 GB
Shared values
Size: 1.00 TB
Free: 873.28 GB
Available: 878.15 GB
USB:
USB 3.1 bus
<Empty>
USB 3.1 bus
Belkin - USB-C to HDMI adapter
Apple, Inc. - Keyboard Hub
Apple, Inc - Apple Keyboard
T2Bus
Apple - Headset
Apple Inc. - Ambient Light Sensor
Apple Inc. - FaceTime HD Camera (Built-in)
Apple Inc. - Apple T2 Controller
Network:
Interface en0: Ethernet
Interface en1: Wi-Fi
802.11 a/b/g/n/ac
Interface bridge0: Thunderbolt Bridge
Remote login: Enabled
System Software:
macOS Sequoia 15.1.1 (24B91)
Time since boot: About 2 days
Security:
Gatekeeper: App Store and identified developers
System Integrity Protection: Enabled
Antivirus software: Apple
Remote login: Enabled
Unsigned Files:
Launchd: /Library/LaunchDaemons/com.microsoft.teams.TeamsUpdaterDaemon.plist
Executable: /Applications/Microsoft Teams classic.app/Contents/TeamsUpdaterDaemon.xpc/Contents/MacOS/TeamsUpdaterDaemon
Details: Restrictive config permissions - possibly malware
System Launch Daemons:
[Not Loaded] 38 Apple tasks
[Loaded] 184 Apple tasks
[Running] 184 Apple tasks
[Other] 4 Apple tasks
System Launch Agents:
[Not Loaded] 22 Apple tasks
[Loaded] 236 Apple tasks
[Running] 189 Apple tasks
Launch Daemons:
[Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2024-12-04)
Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.Communicator
[Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2024-12-04)
Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.SMJobBlessHelper
[Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2024-09-17)
Executable: /Library/PrivilegedHelperTools/com.adobe.acc.installer.v2
[Loaded] com.extensis.plugin-install-helper.plist (Extensis - installed 2024-10-16)
Executable: /Library/PrivilegedHelperTools/com.extensis.plugin-install-helper
[Loaded] com.google.GoogleUpdater.wake.system.plist (Google LLC - installed 2024-12-09)
Command: /Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/GoogleUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/enterprise_companion/*=2,*/chrome/updater/*=2 --system
[Not Loaded] com.google.keystone.daemon.plist (Not signed - installed 2024-12-09)
<Empty>
[Loaded] com.microsoft.EdgeUpdater.wake.system.plist (Microsoft Corporation - installed 2024-11-27)
Command: /Library/Application Support/Microsoft/EdgeUpdater/Current/EdgeUpdater.app/Contents/MacOS/EdgeUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/enterprise_companion/*=2,*/chrome/updater/*=2 --system
[Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2024-12-03)
Executable: /Applications/OneDrive.app/Contents/StandaloneUpdaterDaemon.xpc/Contents/MacOS/StandaloneUpdaterDaemon
[Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2024-12-06)
Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon
[Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2024-12-06)
Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper
Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
[Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2024-12-06)
Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper
[Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2024-11-11)
Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper
[Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Not signed - installed 2024-06-10)
Executable: /Applications/Microsoft Teams classic.app/Contents/TeamsUpdaterDaemon.xpc/Contents/MacOS/TeamsUpdaterDaemon
Launch Agents:
[Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2024-12-06)
Executable: /Library/Application Support/Adobe/ARMDC/Application/Acrobat Update Helper.app/Contents/MacOS/Acrobat Update Helper
[Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2024-09-17)
Command: /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud --showwindow=false --onOSstartup=true
[Loaded] com.adobe.ccxprocess.plist (Adobe Inc. - installed 2024-12-05)
Command: /Applications/Utilities/Adobe Creative Cloud Experience/CCXProcess/CCXProcess.app/Contents/MacOS/CCXProcess --openAtBoot
[Other] com.extensis.FMCore.plist (Extensis - installed 2024-11-11)
Command: /Applications/Connect Fonts.app/Contents/Resources/FMCore -standalone
[Not Loaded] com.google.keystone.agent.plist (Not signed - installed 2024-12-09)
<Empty>
[Not Loaded] com.google.keystone.xpcservice.plist (Not signed - installed 2024-12-09)
<Empty>
[Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2024-12-03)
Executable: /Applications/OneDrive.app/Contents/StandaloneUpdater.app/Contents/MacOS/OneDriveStandaloneUpdater
[Loaded] com.microsoft.SyncReporter.plist (Microsoft Corporation - installed 2024-12-06)
Executable: /Applications/OneDrive.app/Contents/SyncReporter.app/Contents/MacOS/SyncReporter
[Not Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2024-10-14)
Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent
Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
[Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2024-12-06)
Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent
User Launch Agents:
[Not Loaded] com.extensis.FMCore.plist (Extensis - installed 2024-12-11)
Command: /Applications/Connect Fonts.app/Contents/Resources/FMCore -standalone
User Login Items:
[Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2024-12-03)
Modern Login Item
/Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app
[Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2024-12-03)
Modern Login Item
/Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app
[Loaded] StartUpHelper (Spotify - installed 2024-10-22)
Modern Login Item
/Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app
[Not Loaded] PasswordsMenuBarExtra (Apple - installed 2024-11-14)
Modern Login Item
/System/Applications/Passwords.app/Contents/Library/LoginItems/PasswordsMenuBarExtra.app
Applications:
760 Apple apps
156 3rd party apps
59 x86-only apps
No unsigned apps
App Extensions:
File providers:
[Loaded] OneDrive File Provider - /Applications/OneDrive.app
Finder sync extensions:
[Not Loaded] OneDrive Finder Integration - /Applications/OneDrive.app
[Loaded] Adobe Content Synchronizer Finder Extension - /Applications/Utilities/Adobe Sync/CoreSync/Core Sync.app
Share services:
[Loaded] OneNote - /Applications/Microsoft OneNote.app
Widgets:
[Loaded] PowerPointWidgetKit - /Applications/Microsoft PowerPoint.app
[Loaded] Microsoft Edge Widgets - /Applications/Microsoft Edge.app
[Loaded] CalendarWidgetExtension - /Applications/Microsoft Outlook.app
[Loaded] WordWidgetKit - /Applications/Microsoft Word.app
[Loaded] ExcelWidgetKit - /Applications/Microsoft Excel.app
QuickLook Previews:
[Loaded] InDesign QuickLook Extension - /Applications/Adobe InDesign 2025/Adobe InDesign 2025.app
com.adobe.indesign-document *.indd
com.adobe.indesign-template *.indt
[Loaded] EtreCheckQuickLook - ~/Downloads/EtreCheckPro.app
com.etresoft.etrecheck4 *.etrecheck
Internet Plug-ins:
AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2024-09-17)
Audio Plug-ins:
MSTeamsAudioDevice: 2024.28.00.50 (Microsoft Corporation - installed 2024-07-02)
Backup:
Time Machine information is limited without Full Disk Access
Destinations:
Macintosh HD [Local]
Performance:
System Load: 2.12 (1 min ago) 2.18 (5 min ago) 1.96 (15 min ago)
Nominal I/O usage: 0.10 MB/s
File system: 17.17 seconds
Write speed: 2526 MB/s
Read speed: 2282 MB/s
CPU Usage Snapshot:
Type Overall
System: 1 %
User: 4 %
Idle: 95 %
Top Processes Snapshot by CPU:
Process (count) CPU (Source - Location)
EtreCheckPro 26.56 % (Etresoft, Inc.)
WindowServer 8.98 % (Apple)
Creative Cloud UI Helper (Renderer) 8.34 % (Adobe Inc.)
CEPHtmlEngine Helper (GPU) (2) 4.64 % (Adobe Inc.)
Creative Cloud UI Helper (GPU) 3.50 % (Adobe Inc.)
Top Processes Snapshot by Memory:
Process (count) RAM usage (Source - Location)
Adobe Illustrator 8.44 GB (Adobe Inc.)
MTLCompilerService (15) 1.70 GB (Apple)
EtreCheckPro 1.46 GB (Etresoft, Inc.)
audiomxd 1.04 GB (Apple)
FMCore 915 MB (Extensis)
Top Processes Snapshot by Network Use:
Process Input / Output (Source - Location)
mDNSResponder 15 MB / 1 MB (Apple)
corespeechd 3 KB / 15 MB (Apple)
remoted 2 MB / 2 MB (Apple)
netbiosd 3 MB / 2 KB (Apple)
SubmitDiagInfo 29 KB / 2 KB (Apple)
Top Processes Snapshot by Energy Use:
Process (count) Energy (0-100) (Source - Location)
WindowServer 5 (Apple)
Creative Cloud UI Helper (Renderer) 3 (Adobe Inc.)
CEPHtmlEngine Helper (GPU) (2) 2 (Adobe Inc.)
Creative Cloud UI Helper (GPU) 2 (Adobe Inc.)
WeatherWidget 1 (Apple)
Virtual Memory Information:
Physical RAM: 64 GB
Free RAM: 21.14 GB
Used RAM: 30.15 GB
Cached files: 12.71 GB
Available RAM: 33.85 GB
Swap Used: 15 MB
Software Installs (past 60 days):
Install Date Name (Version)
2024-10-15 Microsoft AutoUpdate (4.76.24101387)
2024-10-16 XProtectPayloads (147)
2024-10-22 macOS 15.0.1 (15.0.1)
2024-10-23 MRTConfigData (1.93)
2024-10-23 Gatekeeper Compatibility Data (1.0)
2024-10-25 Microsoft Edge (130.0.2849.56)
2024-10-30 Adobe Acrobat (24.004.20219) (24.004.20219)
2024-11-08 Adobe Acrobat (24.004.20243) (24.004.20243)
2024-11-19 XProtectPlistConfigData (5283)
2024-11-19 XProtectCloudKitUpdate (5283)
2024-12-06 Microsoft 365 and Office for Mac (16.92.24120731)
2024-12-06 Microsoft_Defender_101.24080.0001_Individuals_Shim_Installer (101.24080.0001)
2024-12-06 macOS 15.1.1 (15.1.1)
2024-12-06 Adobe Acrobat (24.005.20307) (24.005.20307)
2024-12-06 ARMDCAgentInstaller (1.0.0)
2024-12-09 Google Chrome (131.0.6778.109)
2024-12-11 Microsoft OneNote (16.92.24120731)
2024-12-11 Microsoft Excel (16.92.24120731)
2024-12-11 Microsoft PowerPoint (16.92.24120731)
2024-12-11 Microsoft Word (16.92.24120731)
2024-12-11 Microsoft Teams (24295.615.3297.8324)
2024-12-11 Microsoft Outlook (16.92.24120731)
Diagnostics Information (past 60 days):
2024-12-11 12:58:14 AcroCEF Helper (GPU) - Crash
Executable: /Applications/Adobe Acrobat DC/Adobe Acrobat.app
2024-12-11 12:22:52 CEPHtmlEngine Helper (Renderer) - Crash
Executable: /Applications/Adobe Illustrator 2025/Adobe Illustrator.app
2024-12-11 10:54:46 Adobe InDesign 2025 - Crash
Executable: /Applications/Adobe InDesign 2025/Adobe InDesign 2025.app
2024-12-10 09:38:46 Creative Cloud UI Helper (Renderer) - Crash (3 times)
First occurrence: 2024-12-06 20:27:47
Executable: /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app
2024-12-10 08:46:40 Creative Cloud UI Helper (GPU) - Crash (2 times)
First occurrence: 2024-12-09 23:57:29
Executable: /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app
Details:
libsystem_c.dylib: abort() called
2024-12-06 15:18:36 lsd - Crash
Executable: /usr/libexec/lsd
Directory /Library/Logs/DiagnosticReports is not accessible.
Run as an administrator account to see more information.
End of report
