ATT is unbelievable. They refuse to unlock 2 of our 4 phones. They agreed to unlock all, then when we switched to T-Mobile moved 2 lines, now all of a sudden 2 cannot be moved. My youngest son has an iPhone 5 - super old and paid off years ago. Suddenly his phone and my husband's phone (iphone6) are both under some mysterious contract that we can only get out of by paying $250. We have spoken to ATT no less than 5 times. Each time we were told it was approved and would clear in 15-10 minutes. Six hours later we talk to yet another "supervisor" who refuses to help, and even accused of trying to get something like "others" have done illegally. He even said we could "google' ways to get out a contract with ATT and that is why we now are being charged $250. Did I mention we were customers for 10+ years. This is exactly why we are leaving and I feel they are criminal in the manner in which this has been handled.