Why in the world would the AT&T unlock site tell me my IMEIs are not associated with AT&T devices? I have two minis (one 2 and one 4) that I purchased through AT&T on NEXT plans.
They are paid off and need to be unlocked before shipping to new owners, but the unlock site is telling me the IMEIs aren’t associated with AT&T devices.
I have never had this issue before. One was paid off almost a year ago, but another grandchild was still using it, so I never unlocked it.
The other I paid off maybe a week ago.
Any ideas? I’m trying to handle it with AT&T, but let’s just say they are so dang stupid (sorry - this is the nicest way I can put it), they aren’t much help.
To add to this - when my daughter took the screen shots under “about,” it shows AT&T as the carrier, and the IMEI number on the same damn page. What the heck?
They are paid off and need to be unlocked before shipping to new owners, but the unlock site is telling me the IMEIs aren’t associated with AT&T devices.
I have never had this issue before. One was paid off almost a year ago, but another grandchild was still using it, so I never unlocked it.
The other I paid off maybe a week ago.
Any ideas? I’m trying to handle it with AT&T, but let’s just say they are so dang stupid (sorry - this is the nicest way I can put it), they aren’t much help.
To add to this - when my daughter took the screen shots under “about,” it shows AT&T as the carrier, and the IMEI number on the same damn page. What the heck?