iTunes 12.5.1 won't recognize any devices

[mantan]

Upgraded to the new version of iTunes. Now I can't get any of my devices to connect with it. I see it them in Windows explorer and hear the sound that it's connected. But the device icon never shows up and the Device menu is grayed out.

I followed the instructions to delete the Lockdown folder out of the Apple Program Data menu. It still doesn't recognize any of my devices.

Any ideas on what I can do to fix this problem?

 

[mantan]

Does anybody have any suggestions?

 

[LoveToMacRumors]

Uninstall and reinstall?

 

[Tallfish0919]

For anyone still having this issue, give this a shot:



First, make sure you have iTunes and Apple Mobile Device Support Installed.



1. Go to Device Manager

2. Locate your Apple device (mine was under Portable Devices. It's very possible it's somewhere else for you.)

3. Right click it and select "Update Device Driver."

4. Navigate to C:\Program Files\Common Files\Apple\Mobile Devices\Support\Drivers and select that folder

5. Hit next. The driver should install and you'll see "Apple Mobile Device USB Driver" under the "Universal Serial Device USB Driver" section in Device Manager.
[doublepost=1473951165][/doublepost]What I just posted is what worked for me. Disregard anything else I posted.

 

[mantan]

For anyone still having this issue, give this a shot:



First, make sure you have iTunes and Apple Mobile Device Support Installed.



1. Go to Device Manager

2. Locate your Apple device (mine was under Portable Devices. It's very possible it's somewhere else for you.)

3. Right click it and select "Update Device Driver."

4. Navigate to C:\Program Files\Common Files\Apple\Mobile Devices\Support\Drivers and select that folder

5. Hit next. The driver should install and you'll see "Apple Mobile Device USB Driver" under the "Universal Serial Device USB Driver" section in Device Manager.
[doublepost=1473951165][/doublepost]What I just posted is what worked for me. Disregard anything else I posted.

Thank you! That updating the USB driver did the trick. Had to do it for each device, but it worked like charm. Thanks again!

 

[aashish.dux]

For anyone still having this issue, give this a shot:



First, make sure you have iTunes and Apple Mobile Device Support Installed.



1. Go to Device Manager

2. Locate your Apple device (mine was under Portable Devices. It's very possible it's somewhere else for you.)

3. Right click it and select "Update Device Driver."

4. Navigate to C:\Program Files\Common Files\Apple\Mobile Devices\Support\Drivers and select that folder

5. Hit next. The driver should install and you'll see "Apple Mobile Device USB Driver" under the "Universal Serial Device USB Driver" section in Device Manager.
[doublepost=1473951165][/doublepost]What I just posted is what worked for me. Disregard anything else I posted.

Perfect Solution!! Thanks!

 

[McSurgin]

For anyone still having this issue, give this a shot:



First, make sure you have iTunes and Apple Mobile Device Support Installed.



1. Go to Device Manager

2. Locate your Apple device (mine was under Portable Devices. It's very possible it's somewhere else for you.)

3. Right click it and select "Update Device Driver."

4. Navigate to C:\Program Files\Common Files\Apple\Mobile Devices\Support\Drivers and select that folder

5. Hit next. The driver should install and you'll see "Apple Mobile Device USB Driver" under the "Universal Serial Device USB Driver" section in Device Manager.
[doublepost=1473951165][/doublepost]What I just posted is what worked for me. Disregard anything else I posted.

I have Windows 10, I don't see that folder