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rtomyj

macrumors 6502a
Original poster
Sep 3, 2012
812
753
Recently updated Mac to the newest version of macOS 10.13.6 and after a purchase it seems that my iCloud content doesn't show up anymore. I am able to download them through the purchase section of the iTunes store but not able to stream them from my library like before.

Also, on my iPhone (but not iPad, both on iOS 11.4.1) it seems that my recent purchase isn't showing up. I am again able to go to the iTunes store and download them but not able to stream them.

Anyone else having this issue / know how to fix it?
 

pvcflyer

macrumors newbie
Nov 21, 2014
2
0
Also having this issue. Think it has more to do with iTunes 12.8 rather than macOS 10.13.6 as I updated iTunes before macOS (restarting is kind of pain when you have lots of half started projects) and the problem occurred before the macOS update ran.

I do have iTunes Match Music showing, but none of my Movies or TV iCloud Library shows.

PC
 

rtomyj

macrumors 6502a
Original poster
Sep 3, 2012
812
753
Also having this issue. Think it has more to do with iTunes 12.8 rather than macOS 10.13.6 as I updated iTunes before macOS (restarting is kind of pain when you have lots of half started projects) and the problem occurred before the macOS update ran.

I do have iTunes Match Music showing, but none of my Movies or TV iCloud Library shows.

PC
Glad I’m not the only one. I spent some time yesterday with Apple support. Not very productive. Apple needs to hire competent people.

First guy was saying I can just redone load them through the purchased tab... which I told him I can do. I want streaming.

Second person was friendly but she didn’t know how to help so she sent me to the senior advisor.

Senior advisor didn’t know what to do and seems to think it’s my network. I explained that my network is 150gb/s but she insisted I try in a different network and try again.

What I have found out. If you log out of a device that works/shows your purchases within app and log back in - the prchases disappear. If you click on purchases in the App Store you get a message saying you have no purchases. The same menu in iTunes doesn’t have the issue. On iOS, TV app shows an a default message stating that WHEN you buy movies/TV the screen will populate with them. Same message on iTunes on Mac with different wordings. Non local music and podcasts show up but not movies/TV.

If someone has a spare iOS device and wants to test it out - log out of iTunes/app store and sign back in. You purchases will be gone.

Another thing I realized. I’ve edited my billing information recently since I moved. Could be the issue as it seems that it’s a problem with iCloud not iOS/macOS.
 

tamaralig

macrumors member
Dec 3, 2014
60
25
Are you both saying that if you use the Movies dropdown on the left side of iTunes and click on the Library tab top center, none of your content shows? And if you want to Stream instead of downloading there's no play icon that appears on the actual movie when you hover over it, like the first screenshot it how it just looks for me just viewing it, then the 2nd one is how it looks if I hover and hit Play it streams instead of me hitting the download icon to the right. The 3rd screenshot is what's selected on my iTunes to see it that way
Screen Shot 2018-07-16 at 6.15.42 AM.png
 

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rtomyj

macrumors 6502a
Original poster
Sep 3, 2012
812
753
Are you both saying that if you use the Movies dropdown on the left side of iTunes and click on the Library tab top center, none of your content shows? And if you want to Stream instead of downloading there's no play icon that appears on the actual movie when you hover over it, like the first screenshot it how it just looks for me just viewing it, then the 2nd one is how it looks if I hover and hit Play it streams instead of me hitting the download icon to the right. The 3rd screenshot is what's selected on my iTunes to see it that way
View attachment 770850

No I don't even get that!

On iOS

IMG_0004.PNG

No videos within app.

IMG_0005.PNG

However, If I search a movie I own I get a play option. When I press play...
IMG_0006.PNG

I get this error.

On the App Store front I am not able to see my purchases...
IMG_0007.PNG

On macOS/iTunes
I don't see movies available to stream.
screenshot 2018-07-16 at 8.15.20 AM.png

* Note I have downloaded Logan to see if I was able to download purchases. I am.
screenshot 2018-07-16 at 8.15.36 AM.png

I have 62+ movies
screenshot 2018-07-16 at 8.15.48 AM.png

Here is the error message I get. I have like 5 seasons of TV series.
If I delete Logan I will get a similar message for movies.
 
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