iTunes 12.8 iCloud Movies/TV shows Issue

rtomyj · Jul 14, 2018

Recently updated Mac to the newest version of macOS 10.13.6 and after a purchase it seems that my iCloud content doesn't show up anymore. I am able to download them through the purchase section of the iTunes store but not able to stream them from my library like before.

Also, on my iPhone (but not iPad, both on iOS 11.4.1) it seems that my recent purchase isn't showing up. I am again able to go to the iTunes store and download them but not able to stream them.

Anyone else having this issue / know how to fix it?

pvcflyer · Jul 14, 2018

Also having this issue. Think it has more to do with iTunes 12.8 rather than macOS 10.13.6 as I updated iTunes before macOS (restarting is kind of pain when you have lots of half started projects) and the problem occurred before the macOS update ran.

I do have iTunes Match Music showing, but none of my Movies or TV iCloud Library shows.

PC

rtomyj · Jul 15, 2018

pvcflyer said:
Also having this issue. Think it has more to do with iTunes 12.8 rather than macOS 10.13.6 as I updated iTunes before macOS (restarting is kind of pain when you have lots of half started projects) and the problem occurred before the macOS update ran.

I do have iTunes Match Music showing, but none of my Movies or TV iCloud Library shows.

PC

Glad I’m not the only one. I spent some time yesterday with Apple support. Not very productive. Apple needs to hire competent people.

First guy was saying I can just redone load them through the purchased tab... which I told him I can do. I want streaming.

Second person was friendly but she didn’t know how to help so she sent me to the senior advisor.

Senior advisor didn’t know what to do and seems to think it’s my network. I explained that my network is 150gb/s but she insisted I try in a different network and try again.

What I have found out. If you log out of a device that works/shows your purchases within app and log back in - the prchases disappear. If you click on purchases in the App Store you get a message saying you have no purchases. The same menu in iTunes doesn’t have the issue. On iOS, TV app shows an a default message stating that WHEN you buy movies/TV the screen will populate with them. Same message on iTunes on Mac with different wordings. Non local music and podcasts show up but not movies/TV.

If someone has a spare iOS device and wants to test it out - log out of iTunes/app store and sign back in. You purchases will be gone.

Another thing I realized. I’ve edited my billing information recently since I moved. Could be the issue as it seems that it’s a problem with iCloud not iOS/macOS.

tamaralig · Jul 16, 2018

Are you both saying that if you use the Movies dropdown on the left side of iTunes and click on the Library tab top center, none of your content shows? And if you want to Stream instead of downloading there's no play icon that appears on the actual movie when you hover over it, like the first screenshot it how it just looks for me just viewing it, then the 2nd one is how it looks if I hover and hit Play it streams instead of me hitting the download icon to the right. The 3rd screenshot is what's selected on my iTunes to see it that way

Screen Shot 2018-07-16 at 6.15.42 AM.png

rtomyj · Jul 16, 2018

tamaralig said:
Are you both saying that if you use the Movies dropdown on the left side of iTunes and click on the Library tab top center, none of your content shows? And if you want to Stream instead of downloading there's no play icon that appears on the actual movie when you hover over it, like the first screenshot it how it just looks for me just viewing it, then the 2nd one is how it looks if I hover and hit Play it streams instead of me hitting the download icon to the right. The 3rd screenshot is what's selected on my iTunes to see it that way
View attachment 770850