iPod iTunes keeps crashing ... I need help

[MacDryCleaner]

Everytime I launch iTunes it crashes and I get the following message:


"iTunes quit unexpectedly while using the 3ivxVideoCodec plugin"

I have no idea what that is or how to fix it ... please help!

Thanks

 

[LPZ]

Everytime I launch iTunes it crashes and I get the following message:


"iTunes quit unexpectedly while using the 3ivxVideoCodec plugin"

I have no idea what that is or how to fix it ... please help!

Thanks

Look for such a plugin in either

~/Library/iTunes/iTunes Plug-ins (where ~ denotes your Home folder) or
/Library/iTunes/iTunes Plug-ins

If you find such a plugin, drag it to your Desktop and restart iTunes.

 

[Brucewl]

I believe the most useful and easy way is just uninstall your iTunes in depth and the reinstall it.

 

[LPZ]

I believe the most useful and easy way is just uninstall your iTunes in depth and the reinstall it.

If the crash is caused by a plugin then the plugin needs to be removed. There's no need to "uninstall iTunes in depth" and reinstall it, nor would doing so solve the problem.

And here the OP is fortunate, as the problematic plugin has already been identified.

 

[aarond12]

The correct answer was from LPZ. You have an old QuickTime codec still installed on your system. Just drag the codec to the garbage, reboot, and iTunes should behave.

If you still need 3IVX compatibility (God knows why), install Perian.

-Aaron-

 

[MacDryCleaner]

Hi guys-

Thanks for the reply. I have looked for the plug in through the path suggested and through spotlight. It seems to not be in my system.

So, next I want to remove iTunes and re-install. I think...right?

How do I remove iTunes? Just find it in my apps folder and delete or is there more to it than that?

Thanks!

 

[LPZ]

Hi guys-

Thanks for the reply. I have looked for the plug in through the path suggested and through spotlight. It seems to not be in my system.

Thanks!

The plugin is probably there. Do you have /Library/QuickTime/3ivxVideoCodec.component ?

If so, move to Desktop and restart iTunes.

Also look in ~/Library/QuickTime if you have such a directory.

You might also search the Binary Images section of a recent iTunes crash report for the string 3ivxVideoCodec.component. The path should be given there.