iTunes keeps crashing

[djxpress]

Yosemite 10.10.2 and iTunes 12.1. Cannot close iTunes with the "quit". Always need to force quit, sometimes I get the spinning color wheel while in iTunes

Ideas?


The log is huge: Here is the first portion, let me know if you need the whole thing


Date/Time: 2015-03-07 21:41:22 -0800
OS Version: 10.10.2 (Build 14C109)
Architecture: x86_64
Report Version: 21

Command: iTunes
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Version: 12.1 (12.1.0.50)
Build Version: 1
Project Name: iTunes
Source Version: 1200012001000050
Parent: launchd [1]
PID: 7139

Event: hang
Duration: 1.00s (process was unresponsive for 21 seconds before sampling)
Steps: 11 (100ms sampling interval)

Hardware model: MacBookPro6,2
Active cpus: 4

Fan speed: 3369 rpm

--------------------------------------------------
Timeline format: stacks are sorted chronologically
Use -i and -heavy to re-report with count sorting
--------------------------------------------------

Heaviest stack for the main thread of the target process:
11 ??? (iTunes + 10548) [0x107d3b934]
11 ??? (iTunes + 8074918) [0x1084ec6a6]
11 -[NSApplication run] + 594 (AppKit + 95635) [0x7fff89a05593]
11 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194 (AppKit + 145200) [0x7fff89a11730]
11 _DPSNextEvent + 964 (AppKit + 147329) [0x7fff89a11f81]
11 _BlockUntilNextEventMatchingListInModeWithFilter + 71 (HIToolbox + 190123) [0x7fff90d246ab]
11 ReceiveNextEventCommon + 431 (HIToolbox + 190570) [0x7fff90d2486a]
11 RunCurrentEventLoopInMode + 235 (HIToolbox + 191215) [0x7fff90d24aef]
11 CFRunLoopRunSpecific + 296 (CoreFoundation + 464984) [0x7fff8b159858]
11 __CFRunLoopRun + 1962 (CoreFoundation + 467530) [0x7fff8b15a24a]
11 __CFRunLoopDoTimers + 301 (CoreFoundation + 1215933) [0x7fff8b210dbd]
11 __CFRunLoopDoTimer + 1059 (CoreFoundation + 743411) [0x7fff8b19d7f3]
11 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20 (CoreFoundation + 744292) [0x7fff8b19db64]
11 ??? (iTunes + 3368591) [0x10806f68f]
11 ??? (iTunes + 7711952) [0x108493cd0]
11 ??? (iTunes + 3406717) [0x108078b7d]
11 ??? (iTunes + 3405652) [0x108078754]
11 ??? (iTunes + 3404333) [0x10807822d]
11 ??? (iTunes + 3404535) [0x1080782f7]
11 ??? (iTunes + 3397004) [0x10807658c]
11 ??? (iTunes + 10116832) [0x1086deee0]
11 ??? (iTunes + 4595215) [0x10819ae0f]
11 ??? (iTunes + 4595369) [0x10819aea9]
11 SCNetworkReachabilityGetFlags + 368 (SystemConfiguration + 19252) [0x7fff887c5b34]
11 __SCNetworkReachabilityGetFlags + 369 (SystemConfiguration + 20043) [0x7fff887c5e4b]
11 __SCNetworkReachabilityServer_targetStatus + 191 (SystemConfiguration + 25669) [0x7fff887c7445]
11 xpc_connection_send_message_with_reply_sync + 200 (libxpc.dylib + 38865) [0x7fff895b47d1]
11 semaphore_wait_trap + 10 (libsystem_kernel.dylib + 70938) [0x7fff9478d51a]
*11 semaphore_wait_continue + 0 (kernel + 1373536) [0xffffff800034f560]


Process: iTunes [7139]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Architecture: x86_64
Parent: launchd [1]
UID: 501
Task size: 33250 pages
Note: Unresponsive for 21 seconds before sampling
Note: 2 idle work queue threads omitted

 

[Taz Mangus]

Yosemite 10.10.2 and iTunes 12.1. Cannot close iTunes with the "quit". Always need to force quit, sometimes I get the spinning color wheel while in iTunes

Ideas?

Does this happen in any other user accounts?

Try repairing permissions.

 

[djxpress]

I only have 1 account, mine

 

[Taz Mangus]

I only have 1 account, mine

Create a new user and see if it happens in that account. If it does not than you probably have something corrupted in your user account.

 

[musicman3320]

djxpress, were you able to resolve this issue? I have had the same thing happening for weeks now, with identical crash report output.

 

[djxpress]

djxpress, were you able to resolve this issue? I have had the same thing happening for weeks now, with identical crash report output.

yes, restarting the computer fixes the problem for a short while
Also can do a Force Quit

 

[musicman3320]

This does help, though it is certainly not a fix.

Do you notice that it happens more frequently in some locations or on certain wireless networks?

 

[djxpress]

This does help, though it is certainly not a fix.

Do you notice that it happens more frequently in some locations or on certain wireless networks?

I'm only on my home wireless network

 

[Taz Mangus]

I'm only on my home wireless network

Have you tried a new user account? Try deleting ~/Library/Caches and reboot.