iTunes not displaying Store correctly. showing content in one big column

[agdickinson]

Hi,

I have El Capitan and iTunes 12.3, and it is not showing the iTunes store correctly, with some rather strange formatting, and not showing columns just rows. Seems to be some sort of the HTML type formatting issue.

So in iTunes Store 'Movies' I see 'New and Noteworthy', then See All and then one single column of films.

ie

Paper Towns
Jurassic World

etc

in one single column

Any help would be appreciated.

Andrew

 

[CaTOAGU]

Hi,

I have El Capitan and iTunes 12.3, and it is not showing the iTunes store correctly, with some rather strange formatting, and not showing columns just rows. Seems to be some sort of the HTML type formatting issue.

So in iTunes Store 'Movies' I see 'New and Noteworthy', then See All and then one single column of films.

ie

Paper Towns
Jurassic World

etc

in one single column

Any help would be appreciated.

Andrew

This started happening to me a couple of days ago. I fixed it by clearing the iTunes cache in my home directory's library.

1./ Close iTunes
2./ In Finder hold down alt, then on the menu bar click Go -> Library
3./ Open the folder Caches
4./ Delete the folder com.apple.iTunes

Hope this helps.

 

[agdickinson]

This started happening to me a couple of days ago. I fixed it by clearing the iTunes cache in my home directory's library.

1./ Close iTunes
2./ In Finder hold down alt, then on the menu bar click Go -> Library
3./ Open the folder Caches
4./ Delete the folder com.apple.iTunes

Hope this helps.

Hi,

Thanks that fixed it.

 

[CaTOAGU]

Hi,

Thanks that fixed it.

You're welcome, glad I could help.

 

[navaira]

This started happening to me a couple of days ago. I fixed it by clearing the iTunes cache in my home directory's library.

1./ Close iTunes
2./ In Finder hold down alt, then on the menu bar click Go -> Library
3./ Open the folder Caches
4./ Delete the folder com.apple.iTunes

Hope this helps.

I got all excited for a second... but nope, looked correct for half a second then went back to the long column "view". Someone on Apple forums has a theory – not sure if correct – that the Store mistakenly pulls the mobile CSS file rather than desktop one, then applies it to desktop content.

 

[CaTOAGU]

I got all excited for a second... but nope, looked correct for half a second then went back to the long column "view". Someone on Apple forums has a theory – not sure if correct – that the Store mistakenly pulls the mobile CSS file rather than desktop one, then applies it to desktop content.

That's interesting, it's worked on two of my machines, plus someone else's that had the same problem in a different thread. Did you make sure to close down iTunes first?
The only other thing I'd done previously was to reset the store cache, iTunes -> Preferences -> Advanced, click on 'Reset Cache'. But on it's own, that hadn't fixed it for me. It wasn't until I deleted the cache from the home directory that it worked.

The mobile CSS theory sounds possible, what was downloading initially didn't look like the desktop store to me. Have you changed the User Agent String in Safari to an iOS option in any windows or tabs? If this question doesn't make sense to you can probably ignore it as a possible solution.

 

[navaira]

Ha! Works now. I needed to do both: reset cache in iTunes -> Preferences -> Advanced AND delete the folder. Now everything looks good. Thank you!

I hope they manage to fix it on their end somehow though, imagine telling millions of users "well you just have to go to your Library folder... no, Granny Weatherwax, not the one with books, the one on your hard drive... what is a hard drive? well..."

 

[GeertGB]

Confirming this works.

 

[CaTOAGU]

Ha! Works now. I needed to do both: reset cache in iTunes -> Preferences -> Advanced AND delete the folder. Now everything looks good. Thank you!

I hope they manage to fix it on their end somehow though, imagine telling millions of users "well you just have to go to your Library folder... no, Granny Weatherwax, not the one with books, the one on your hard drive... what is a hard drive? well..."

Yay, glad it's working now.