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macuserpl

macrumors 6502
Original poster
Sep 28, 2012
321
39
Szczecin, Poland
I buy iTunes Gift Cards every month for my son and nothing happens. Last week I tried to purchase 2 gift cards ($100 each) and then I got this error message: "Your transaction could not be completed. Contact iTunes support.". I've contacted iTunes support and here is what I got in reply:
Dear ----------,

This is Nuthan from iTunes Store Customer Support.

---------, we are sorry to let you know that you would not be able to purchase content from the United States iTunes Store. We are unable to provide any further information regarding this situation and we apologize for any inconvenience this has caused.

Please refer to the iTunes Store Terms and Conditions for more information on Apple's requirements for using the iTunes Store:

http://www.apple.com/legal/itunes/us/terms.html

Thank you for your patience and understanding in this matter. If you have any other questions, please let me know and I will be happy to assist you.

Sincerely,

Nuthan
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
----

What can I do? This is actually strange, because last year I had the same problem, but then someone else replied and somehow reset my 'limit':
Dear --------,

Welcome back to iTunes Store Customer Support. Soumya here again.

I am sorry that you have experienced difficulties while attempting to purchase gift certificate on iTunes Store. I will be happy to help you with the necessary information.

-----------, I have made the necessary changes. Please try again in 30 minutes. If you are unable to purchase gift certificate from the iTunes Store after trying again, please let me know.

If you have any further queries, please don't hesitate to contact me. I will be happy to help you.

Thank you for choosing iTunes Store. Have a wonderful day!

Sincerely,

Soumya
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/

Please Note: I work from tuesday to Saturday, 7 PM - 4 AM CT

Thank you for allowing me the opportunity to assist you.
---

This is really strange, because I spent thousands of $$ on Apple hardware and iTunes content. I'm a loyal customer and I can't understand this. Please help me.
 
I think the reply you got this year was bogus. I suggest you contact them again.

Have you tried purchasing one gift card at a time?
 
This was second gift card in this month so maybe this may cause it. Anyway it shouldn't be like that unless it's some sort of anti-fraud system. As you said I will try to reach them again. Thanks for your reply!
 
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