u believed tech support? theres ur problem, phone reps today are probably never informed of anything let alone fast enough to be accurately relevant
this is an intentional change from apple, i guess its impossible to find a way to make it with with this crappy "app thinning" thats supposedly not even activated yet either.. or apple can just scrap app thinning & dump 8 & 16gb devices..32gb new minimum, 32gb of flash is how expensive today over 16 or 8 gb..? yeah...