I bought my 11 Pro max last year under the iUP on 1/4/20. When I check my upgrade status in the Apple Store app or on Apple's website, I see the message "Just a little longer before you can upgrade. You're not eligible for an upgrade yet because you enrolled in the iPhone Upgrade Program less than six months ago. But you'll be eligible for an early upgrade soon."
Obviously, I've been in the iUP longer than 6 months. I've made every payment (I've made extra payments, too, to get ready for the iPhone 12 upgrade). My wife has been in the iUP for the same amount of time as I have, but she shows that she is eligible for an early upgrade if she pays off the balance for the first year.
I spent a considerable amount of time on the phone with Apple, and I was escalated multiple times to different specialists. In the end, I was told that they can't do anything to change my upgrade status because I purchased the phone in a physical Apple Store rather than online. They stated that I would have to have the correction made in a physical store. Unfortunately, all of the stores in my area are closed due to COVID-19 with no reopening in sight.
Has anyone else had this issue? If so, what did you do to get it handled?
Obviously, I've been in the iUP longer than 6 months. I've made every payment (I've made extra payments, too, to get ready for the iPhone 12 upgrade). My wife has been in the iUP for the same amount of time as I have, but she shows that she is eligible for an early upgrade if she pays off the balance for the first year.
I spent a considerable amount of time on the phone with Apple, and I was escalated multiple times to different specialists. In the end, I was told that they can't do anything to change my upgrade status because I purchased the phone in a physical Apple Store rather than online. They stated that I would have to have the correction made in a physical store. Unfortunately, all of the stores in my area are closed due to COVID-19 with no reopening in sight.
Has anyone else had this issue? If so, what did you do to get it handled?