iPad I've joined the "defective out of the gate" club

[dantracht]

So, lucky me, I get to join the iPad is defective out of the gate club.

Here's my experience in a nutshell:

1. Purchased new iPad at micro center. iPad 7, 128GB.
2. Attempted to restore it from an iCloud backup of my other iPad, running most up to date iPad os.
3. Attempts to update the iPad, and it never goes past the "update requested, estimating time remaining" stage. I tap "download and install" and nothing happens. Tap it again, and again, and nothing happens.
4. I then try setting up the iPad as new, which works, but again, when I attempt to update the iPad os, I get the same error as is step 3. I even took a video of that for good measure.
5. I erase again and try plugging iPad into my iMac, put the iPad into recovery mode and get this error when I try to the restore and update option: The iPad software update server could not be contacted. You do not have permission to access the requested resource.
6. Apple support had no solution for me, other than to escalate it to.....someone senior, who will get back to me in 2-3 days. Which, after this whole frustrating experience, is, to me, unacceptable.
7. iPad gets erased, repackaged, and I am off to Microcenter tomorrow for either an exchange or refund.

So, that's my first ever defective iPad in 10 years of owning iPads.

DT

 

[mi7chy]

Sounds like a server issue. Prefer the more foolproof method of downloading full image from ipsw.me then doing DFU update in iTunes.

https://ipsw.me/iPad7,11

 

[bobsamm]

Easiest way is back up old iPad to iTunes, set up new one as new iPad, do the software update, restore back up.

 

[dantracht]

Easiest way is back up old iPad to iTunes, set up new one as new iPad, do the software update, restore back up.

See #4 above. Tried that.

 

[chrfr]

So, lucky me, I get to join the iPad is defective out of the gate club.

Here's my experience in a nutshell:

1. Purchased new iPad at micro center. iPad 7, 128GB.
2. Attempted to restore it from an iCloud backup of my other iPad, running most up to date iPad os.
3. Attempts to update the iPad, and it never goes past the "update requested, estimating time remaining" stage. I tap "download and install" and nothing happens. Tap it again, and again, and nothing happens.
4. I then try setting up the iPad as new, which works, but again, when I attempt to update the iPad os, I get the same error as is step 3. I even took a video of that for good measure.
5. I erase again and try plugging iPad into my iMac, put the iPad into recovery mode and get this error when I try to the restore and update option: The iPad software update server could not be contacted. You do not have permission to access the requested resource.
6. Apple support had no solution for me, other than to escalate it to.....someone senior, who will get back to me in 2-3 days. Which, after this whole frustrating experience, is, to me, unacceptable.
7. iPad gets erased, repackaged, and I am off to Microcenter tomorrow for either an exchange or refund.

So, that's my first ever defective iPad in 10 years of owning iPads.

DT

I’ve heard of some people having issues updating iPads this week. Yours is most likely fine, and is hit by this network issue.
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See #4 above. Tried that.

Did you download the ipsw update file in advance, as suggested in post 2 of the thread? That seems likely to work.

 

[dantracht]

I’ve heard of some people having issues updating iPads this week. Yours is most likely fine, and is hit by this network issue.
[automerge]1579751642[/automerge]

Did you download the ipsw update file in advance, as suggested in post 2 of the thread? That seems likely to work.

Will try that in the am. Issues with updates this week?

 

[dantracht]

I’ve decided to just exchange it at Microcenter. My sons iPad is on the public beta and it updated without issues. I could be wrong, but I think this iPad has a defect. I’d rather just exchange it.
Stay tuned!

 

[AutomaticApple]

I’ve decided to just exchange it at Microcenter. My sons iPad is on the public beta and it updated without issues. I could be wrong, but I think this iPad has a defect. I’d rather just exchange it.
Stay tuned!

I wish you good luck!

 

[dantracht]

I wish you good luck!

Thanks! In my travels today I did exchange it (and got a Smart Cover for $29!) so hopefully this one sets up without issues!

 

[dantracht]

No change. Exchanges iPad doing the exact same issue. Definitely an issue on their end. On hold for Apple now.

 

[VineRider]

Are you sure it’s not a router issue at your location? You might try at another location, or try using your phones hotspot to see if that changes the result.

 

[dantracht]

I spoke too soon! This iPad worked, everything is loading as expected.

 

[TiggrToo]

I spoke too soon! This iPad worked, everything is loading as expected.

You've really gotta love computers.

Wretched lil' buggers that I swear are out to get you!

Congratulations on getting it working and enjoy your new device!

 

[dantracht]

Thanks! Exchanged iPad working perfectly.

The apple tech I spoke with last night did acknowledge there have been some issues on their end.

 

[snow755]

How you like the new iPad 7? I got one my self and I love it

now the next thing to do is too to upgrade your self too a 30W fast chargeing usb cable C to lighting cable

 

[rui no onna]

How you like the new iPad 7? I got one my self and I love it

now the next thing to do is too to upgrade your self too a 30W fast chargeing usb cable C to lighting cable

Kinda pointless if it's just for iPad 7. It charges at 15W max. I've measured it.

Happily, my Pro 12.9 and 10.5 do charge at 30W.