Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Jobs invents cellphone that does not work !!!!

5

50551

macrumors newbie
Original poster
Jul 1, 2007
1
0
After 2 days of trying to get my iPhone to work, it still doesn't and Apple tech support has no idea what is going on, how long it will take to sort out, or if it ever will be. It is clear that there are thousands, or hundreds of thousands of others in this situation.
So Apple, a technology company, should feel thoroughly ashamed of itself - the problem on my phone is clearly at iTunes end, not AT&T.
It's not as though Apple did not know how many phones were available and would have to be processed.
Hopefully, the market will punish Apple accordingly - in terms of reputation for its product and in its stockprice (a stockprice which is undeserved since the very new product which ran the stock up, is in disarray for a large number of customers). Apple tech were certainly supportive of me returning the phone for a full refund - account for that one in your 10Q, Jobs.
In fact, from my personal experience (which has not been everyone's clearly, but has been the same for many), Jobs has managed to turn the cell phone from a reliable consumer product into a non-functioning, under-tested piece of useless technology.
If my phone starts working, I will be as delighted as anyone (I've been waiting along with everyone else for the iPhone), but this has been a totally crap experience.
 
I'm thinking its the user and then the device.


This is the most well integrated device I have ever used. It is effortless and everything works seamlessly.

The activation process could of been smoother and I agree they grossly underestimated the man-hours/technology to handle the demand of this device.

However, they are at full staff and being courteous and doing everything they can to get everyone up and running.

Other then a physical address problem for myself, I had no problems. I think the majority of problems stem from porting over old numbers. They probably did not expect so many people to be porting and the porting departments of other companies may of not been conveniently fully staffed or prepared to take the influx of calls.

I do agree that Apple should of released a press release saying they are having issues meeting demand but things will be sorted out.

Hang in there, things will get sorted out for you.

I really think that no matter what they did, things like this would of still happened. You can't predict everyone problem that may occur and its a brand new device which everyone is new at which at the beginning gives a larger learning curve to the tech support people trying to help us.


They were all 100% American. Lets be greatful for that.
 
Nothing made by man is 100% reliable. If 90% work and 10% don't work then Apple has a problem. If 99% work and 1% don't work then Apple has a smaller problem but their reputation may suffer from the 1% duds. If 99.9% work and 0.1% don't then there is no significant problem though it will still be frustrating for those who get a bad unit.

We will see over the next week or two what catagory the iPhone is in. But I'm pretty sure "Jobs invents a cellphone that does not work" is an overstatement about the iPhone in general (rather than your specific one).

Greg
 
Yes I am sure there are hundreds of thousands of others in your situation.

Your entire post from the thread title on down begs people not to help you.

So I will refrain from offering any constructive words.
 
After 2 days of trying to get my iPhone to work, it still doesn't and Apple tech support has no idea what is going on, how long it will take to sort out, or if it ever will be. It is clear that there are thousands, or hundreds of thousands of others in this situation.
Click to expand...

:rolleyes: Hundreds of thousands? Come on... I agree your situation is an unpleasent one to be in, but you are clearly not in the majority of iPhone users otherwise, you would have seen mass uproar from all the people that bought the phones.

So Apple, a technology company, should feel thoroughly ashamed of itself - the problem on my phone is clearly at iTunes end, not AT&T. It's not as though Apple did not know how many phones were available and would have to be processed.
Click to expand...

Because every piece of tech hardware that goes out (at launch no less), is going to work flawlessly. Yeah right. Apple is more proud of themselves than ever considering the launch numbers and the overall successful launch of the iphone, so I wouldn't hold my breath waiting for them to feel ashamed at all.

Hopefully, the market will punish Apple accordingly - in terms of reputation for its product and in its stockprice (a stockprice which is undeserved since the very new product which ran the stock up, is in disarray for a large number of customers). Apple tech were certainly supportive of me returning the phone for a full refund - account for that one in your 10Q, Jobs.
In fact, from my personal experience (which has not been everyone's clearly, but has been the same for many), Jobs has managed to turn the cell phone from a reliable consumer product into a non-functioning, under-tested piece of useless technology.If my phone starts working, I will be as delighted as anyone (I've been waiting along with everyone else for the iPhone), but this has been a totally crap experience.
Click to expand...

Stop it because you're making me laugh so hard, it's beginning to hurt my sides. No way will your bad iPhone, or anyone elses for that matter, will make the market turn on or punish Apple at all. That is just plain stupid. The fact that you blame Steve Jobs for bad cell phones is just plain stupid too. Take this for instance, I have a Samsung a707. If I tap the battery hard, the phone will reset. It has done this since I got it, and I have gotten it replaced three times. Is that Steve Jobs fault? No.

Look, I'm sorry you're having a bad time, but I saying some of the stuff you said just makes you look silly. Work it out with Apple, and if you can't, get a refund and move on. It's only been two days, it's not as if it has taken your whole life to correct it.
 
50551 said:
After 2 days of trying to get my iPhone to work, it still doesn't and Apple tech support has no idea what is going on, how long it will take to sort out, or if it ever will be. It is clear that there are thousands, or hundreds of thousands of others in this situation.
So Apple, a technology company, should feel thoroughly ashamed of itself - the problem on my phone is clearly at iTunes end, not AT&T.
It's not as though Apple did not know how many phones were available and would have to be processed.
Hopefully, the market will punish Apple accordingly - in terms of reputation for its product and in its stockprice (a stockprice which is undeserved since the very new product which ran the stock up, is in disarray for a large number of customers). Apple tech were certainly supportive of me returning the phone for a full refund - account for that one in your 10Q, Jobs.
In fact, from my personal experience (which has not been everyone's clearly, but has been the same for many), Jobs has managed to turn the cell phone from a reliable consumer product into a non-functioning, under-tested piece of useless technology.
If my phone starts working, I will be as delighted as anyone (I've been waiting along with everyone else for the iPhone), but this has been a totally crap experience.
Click to expand...

Me thinks a troll.

Anyway, care to state SPECIFICALLY what is the problem you are having other than "it's not working"?
 
WannaGoMac said:
Me thinks a troll.

Anyway, care to state SPECIFICALLY what is the problem you are having other than "it's not working"?
Click to expand...

yeah, troll call unless he coughs up exactly what the problem is.

Bloomberg says that Apple sold two hundred thousand iPhones on Friday alone. I think we'd have heard if there were more "non working" iPhones than this op.

OP, what exactly isn't working on your iPhone?

Or do you just like complaining? Pictures, too, would help us believe you are not a troll.
 
If you returned the phone you would have been charged a 10% restocking fee which I'm sure you would have bitched about in your post. I call ********.
 
Mine works fantastically. Love it. Why don't you use a little common sense and go exchange yours for a new one if yours doesn't work rather than bitching and moaning.
 
Mine works great. Activation was trivial and quick. Synching was trival and quick. The iPhone is doing everything it is supposed to do. So, I have no idea what you're talking about. Even EDGE ain't as bad as people wanted me to believe it was gonna be. Sorry.
 
Just wondering how you're sure the problem is on "iTunes end?" Since iTunes integrates with ATT during the sign-up process.

I purchased my phone on Saturday morning, and activated it within about 3 minutes. I'm estimating maybe upwards of 10% had to wait strange amounts of time for activation to complete, and maybe 5% have had horrible experiences.

Anyway, how do you know the problem is strictly with iTunes? Where in the process does the activation stop?
 
Funny how people like this never explain exactly what their issue is. Just a general blanket "hate mail" to make them feel better for being inept.
 
All I can say is WOW!!..Took me less than 4 minutes to activate. (existing customer) It unregistered my junk razr and it has been the most enjoyable phone (if you can even call it a phone) I have ever owned. Virtually flawless in operations as well...I can only imagine the future. To the complainer, get a life, get on board or be left behind.
 
With out saying what your problems are no one can help you.

Keep in mind if you are transferring a number you have three companies working on it. In my case one number would not transfer and Sprint was to blame (they claimed about 10 things until they fessed up on a conference call with me and AT&T that they had a software glitch that was causing problems for people switching - once Sprint finally released my number AT&T had my number up and running in less than 30 seconds.)
 
@50551, if you bother replying to any of these replies in the thread you started I'd be interested to hear what issue you were/are having and what you've tried to sort it. What OS etc. are you using?
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back