John Lewis AirPods 2

[Cutiekitty92]

Hello,

Just checking, got some AirPods 2 end of last month and used them say twice however really not happy or getting on with them for various reasons. Will John Lewis accept return on these?

 

[adrianlondon]

JL terms & conditions say no. Only items which have not been used/opened can be returned for a refund unless faulty.

Apple Store conditions say no. Only items bought at their stores have the 14-day "trial" period.

However, did you order them online? If so, different rules may apply. Even if you bought them in person, JL are a decent store, they may refund if you say something like "they don't stay in my ears, I must have an unusual ear shape" rather than "take this pile of **** back!".

 

[Cutiekitty92]

Yes I purchased t

JL terms & conditions say no. Only items which have not been used/opened can be returned for a refund unless faulty.

Apple Store conditions say no. Only items bought at their stores have the 14-day "trial" period.

However, did you order them online? If so, different rules may apply. Even if you bought them in person, JL are a decent store, they may refund if you say something like "they don't stay in my ears, I must have an unusual ear shape" rather than "take this pile of **** back!".

Yes I purchased them online That might be my saving grace

 

[adrianlondon]

Yeah, you may be ok.

https://www.johnlewis.com/customer-services/returns/our-refund-policy

The difficult one would be "Products that have been unsealed (other than to inspect)" so tell the truth but using the "correct" words

 

[Cutiekitty92]

Yeah, you may be ok.

https://www.johnlewis.com/customer-services/returns/our-refund-policy

The difficult one would be "Products that have been unsealed (other than to inspect)" so tell the truth but using the "correct" words

I’m gonna give it a shot at returning them and see what they say / do

 

[TorontoSS]

Online means they will accept the return as you’re covered by distance selling rules in the uk.

I always buy electronics online because you just don’t know sometimes.

 

[adrianlondon]

Online means they will accept the return as you’re covered by distance selling rules in the uk.

I always buy electronics online because you just don’t know sometimes.

Earphones (in-ear ones) *may* be refused if obviously worn for hygiene reasons. Same as one can't typically return swimming trunks, underwear, earrings etc.

Section 28, 3a
http://www.legislation.gov.uk/uksi/2013/3134/made

 

[KarimLeVallois]

I’m gonna give it a shot at returning them and see what they say / do

Just say they're faulty, keep cutting out and that you want a refund.

 

[Cutiekitty92]

I never thought of this, however wouldn't they test this? I am still awaiting to hear back from them anyway not even been received back to the warehouse yet...

 

[KarimLeVallois]

I never thought of this, however wouldn't they test this? I am still awaiting to hear back from them anyway not even been received back to the warehouse yet...

No, they don’t have time to test things, especially something that happens sporadically...

 

[Cutiekitty92]

“
Upon assessment of the item we have judged that it’s condition falls outside of the John Lewis’ refund policy and are therefore unable to process your refund without further information.

We have tried to contact you by telephone but have not been able to reach you, please call us on 0345 850 0472. within 2 days to discuss your return.

If we do not hear from you the item will be returned to your original billing address.”

Not happy.

 

[KarimLeVallois]

“
Upon assessment of the item we have judged that it’s condition falls outside of the John Lewis’ refund policy and are therefore unable to process your refund without further information.

We have tried to contact you by telephone but have not been able to reach you, please call us on 0345 850 0472. within 2 days to discuss your return.

If we do not hear from you the item will be returned to your original billing address.”

Not happy.

This is why I always purchase from Apple directly.

Just say you returned them as they were faulty.

 

[Cutiekitty92]

I stated many things with them however failed to get a refund still so I’ve taken up a complaint with head of customer services. In the meantime they’re sending me them back...

 

[KarimLeVallois]

I stated many things with them however failed to get a refund still so I’ve taken up a complaint with head of customer services. In the meantime they’re sending me them back...

I regularly hear that their customer service is great, but I've never been impressed to be honest. Not a patch on Apple or Amazon!