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Stressed_Desserts

macrumors newbie
Original poster
Oct 7, 2025
6
0
Uk
Has anyone experienced this?

M2 MacBook air 8gb updated to Tahoe and suddenly the keyboard and trackpad are completely unresponsive.

I can use a Bluetooth mouse and keyboard.

Is this now doomed until a keyboard / trackpad replacement or is there a software bug/fix?
 
Shutdown completely. Restart while holding down Option key until you see Recovery option. Does your keyboard and trackpad work? Do you get to Recovery?
 
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It won't let me. I shut it down using external keyboard and mouse and it automatically boots back up.

If I hold option key whilst doing it nothing happens. Doesn't register it
 
I've successfully got the trackpad working by resetting the SMC (I think)

When I shut down I hold shift + control + option. But before I have chance to let go and press power back on, the machine automatically powers back on (it does this every time I try and **** down). However, once I do this the trackpad is back. Moving and clicking although no haptic feedback.

The keyboard is not responsive however.

The strange thing is if I try resetting the SMC again it flip flops back to no trackpad (shutdown and hold reset SMC and the trackpad is back)
 
Managed to get into the startup options and run diagnostics.

It shows the keyboard not detected (power button works and holding down command + D in the startup options let me run diagnostics so the keyboard must be registering some key presses?

It shows the trackpad as not compatible with this model although I'm hoping thats a red herring. The trackpad has been working after multiple SMC resets.
1000030923.jpg
 
Managed to get into the startup options and run diagnostics.

It shows the keyboard not detected (power button works and holding down command + D in the startup options let me run diagnostics so the keyboard must be registering some key presses?

It shows the trackpad as not compatible with this model although I'm hoping thats a red herring. The trackpad has been working after multiple SMC resets.
these issues are with the M2's internal keyboard and trackpad? and were fine before the tahoe update? i'd call apple, maybe something simple to reset (or a preference file to delete?). keep us posted!
 
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these issues are with the M2's internal keyboard and trackpad? and were fine before the tahoe update? i'd call apple, maybe something simple to reset (or a preference file to delete?). keep us posted!
I'm trying to do this without contacting apple. I have no apple cover. I don't want to spend money.

Someone must of had similar experience?
 
I'm trying to do this without contacting apple. I have no apple cover. I don't want to spend money.

Someone must of had similar experience?
apple will help (on the phone) for free, even if you're out of warranty. this doesn't of course cover hardware repairs, but since this started with tahoe, it seems to be a software issue. call them!
 
Are you using Bartender? Right after update, mouse jumping all over, removed Bartender, all OK!
I'm not. Clean install. Funny thing is I have the trackpad working after I do shift+control+option.

Just no haptic feedback clicking. No right click so it seems there is a fault with it. Just strange I can get it working with the above.

Key word not working although had the caps lock key come on when I tried to use a piece of paper under the track pad
 
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