Hi there everyone,
I have a 2020 Macbook Air that I've had since June 2022. I bought the 3 year AppleCare+ warranty on it and everything has been great. I have had the screen replaced once already after I went to use it one day and it was broken (still not sure to this day what happened). Last night, I decided to eat ice cream in my bed and while getting into bed with my laptop open, I spilled a small drop on my keyboard and it started seeping into the spacebar, b, n, and m keys. I quickly turned it off and flipped it upside down while I ran to grab some isopropyl alcohol and cotton pads. I put some on a cotton pad and started rubbing the affected keys. I have used rubbing alcohol to clean my electronics and my prior laptop forever and have never had any problems. I rubbed the keys for about two minutes and then let it dry and didn't use my computer for the rest of the night. Today, I opened my laptop and noticed that those keys along with the v key were a little bit sticky. I put a small amount of alcohol on a q-tip and went to run it along the sides of the keys, when I realized that they are completely peeling around the edges. The h and j keys are also bubbling around the edges and beginning to peel. It is hard to type with these keys now as well, as they are not registering every single time I press them. I am going to be contacting AppleCare, but I would like to ask for opinions about what to tell them or ask for. Would they just be replacing these specific keys or would they need to replace the entire keyboard? I am very perplexed and quite annoyed as to how a little rubbing alcohol being rubbed on the keys caused this much damage. I'll most likely have to pay the fee of $299 to fix this this regardless, right? I've never seen anything like this before and never did I ever consider that the keys could just start peeling, especially after just some rubbing alcohol. I don't believe I used too much but maybe I did? The cotton pad definitely was not soaked. Suggestions on how to go about this would be greatly appreciated. Thank you!
I have a 2020 Macbook Air that I've had since June 2022. I bought the 3 year AppleCare+ warranty on it and everything has been great. I have had the screen replaced once already after I went to use it one day and it was broken (still not sure to this day what happened). Last night, I decided to eat ice cream in my bed and while getting into bed with my laptop open, I spilled a small drop on my keyboard and it started seeping into the spacebar, b, n, and m keys. I quickly turned it off and flipped it upside down while I ran to grab some isopropyl alcohol and cotton pads. I put some on a cotton pad and started rubbing the affected keys. I have used rubbing alcohol to clean my electronics and my prior laptop forever and have never had any problems. I rubbed the keys for about two minutes and then let it dry and didn't use my computer for the rest of the night. Today, I opened my laptop and noticed that those keys along with the v key were a little bit sticky. I put a small amount of alcohol on a q-tip and went to run it along the sides of the keys, when I realized that they are completely peeling around the edges. The h and j keys are also bubbling around the edges and beginning to peel. It is hard to type with these keys now as well, as they are not registering every single time I press them. I am going to be contacting AppleCare, but I would like to ask for opinions about what to tell them or ask for. Would they just be replacing these specific keys or would they need to replace the entire keyboard? I am very perplexed and quite annoyed as to how a little rubbing alcohol being rubbed on the keys caused this much damage. I'll most likely have to pay the fee of $299 to fix this this regardless, right? I've never seen anything like this before and never did I ever consider that the keys could just start peeling, especially after just some rubbing alcohol. I don't believe I used too much but maybe I did? The cotton pad definitely was not soaked. Suggestions on how to go about this would be greatly appreciated. Thank you!