Kudos to t-mobile

[janeauburn]

Went to Europe for 2 weeks. Fully expected to have to swap out the SIM or pony up for 500 MB of high-speed data thru tmobile. Lo and behold, when I land, tmobile sent me a text saying that they are providing unlimited high speed data through the end of december. Super. Saved me a bunch. LTE there was fast and reliable.

 

[lordofthereef]

Friend just visited Japan. He was throttled but he was able to use the net for simple things just fine. We were chatting on google hangouts as well as texting some. He also used it extensively for maps and restaurants. He did almost buy a sim prior to his visit but I told him to just try it. FREE is much better than not lol.

 

[Applejuiced]

My brother was in Cancun Mexico last month.
Calls, texts and unlimited high speed data was included with our T-Mobile family plan.
Not a single penny extra was charged on our monthly bill.
His friends that were with him with Verizon and AT&T devices where connecting to his personal hotspot and calling home using his phone to avoid getting a huge phone bill

 

[Thor_1]

Same here. Used data and messages in Germany and Kuwait with zero issues. The only thing that is not included is voice, which is .20 a minute or FREE with WI-FI Calling!

 

[janeauburn]

Same here. Used data and messages in Germany and Kuwait with zero issues. The only thing that is not included is voice, which is .20 a minute or FREE with WI-FI Calling!

Previously I had to pay $50 for 500 MB of high-speed data. Yes, there's "unlimited," but it's normally throttled. Not so this time. T-mobile needs to make this service standard. That will engender customer loyalty for sure.

 

[its Dale]

left ATT and joined tmobile 2 weeks ago! glad to hear a good experience!

 

[janeauburn]

left ATT and joined tmobile 2 weeks ago! glad to hear a good experience!

All you have to do is call the respective customer service numbers to know the difference. ATT=old telecom machine. Tmobile=human beings.

 

[Thor_1]

Previously I had to pay $50 for 500 MB of high-speed data. Yes, there's "unlimited," but it's normally throttled. Not so this time. T-mobile needs to make this service standard. That will engender customer loyalty for sure.

It is standard, I didn't have to change anything. Just called to make sure I was good to go.

 

[12vElectronics]

My brother was in Cancun Mexico last month.
Calls, texts and unlimited high speed data was included with our T-Mobile family plan.
Not a single penny extra was charged on our monthly bill.
His friends that were with him with Verizon and AT&T devices where connecting to his personal hotspot and calling home using his phone to avoid getting a huge phone bill

I'll be in Cancun in December.. you're saying I can use my T Mobile Cell phone just as I would regularly use it here?

 

[its Dale]

I'll be in Cancun in December.. you're saying I can use my T Mobile Cell phone just as I would regularly use it here?

Im new to Tmobile so i think it depends on your plan. I have TMobile One; unlimited Data/Text in 140+ countries, and unlimited talk/text/data in Mexico/Canada. Wifi-Calling anywhere there's wifi

 

[timeconsumer]

My brother was in Cancun Mexico last month.
Calls, texts and unlimited high speed data was included with our T-Mobile family plan.
Not a single penny extra was charged on our monthly bill.
His friends that were with him with Verizon and AT&T devices where connecting to his personal hotspot and calling home using his phone to avoid getting a huge phone bill

That's odd as Verizon now offers Mexico and Canada service. They must not have updated their plan to one of the newer plans or theirs doesn't quality. But if they haven't, they would likely have to pay $2 per day which can add up.

I'll be in Cancun in December.. you're saying I can use my T Mobile Cell phone just as I would regularly use it here?

Depends on your plan probably... The newer plan offers it. As per: http://www.t-mobile.com/optional-services/international.html

"T-Mobile has expanded its coverage. Now unlimited calling in the U.S., Mexico, and Canada is automatically included with our new T-Mobile ONE™ plans. Plus, get 4G LTE data and unlimited talk and text in either country. All at no extra charge."

 

[M5RahuL]

I'll be in Cancun in December.. you're saying I can use my T Mobile Cell phone just as I would regularly use it here?

Call 611 and confirm ( do this more than once! ) but you should be covered. I have the Simple Choice Unlimited and it covers Mexico and Canada just as Stateside!

 

[12vElectronics]

Awesome.

Yes I'm on the new ONE plan.

 

[Applejuiced]

I'll be in Cancun in December.. you're saying I can use my T Mobile Cell phone just as I would regularly use it here?

Yes.
Depending on the plan you have but I believe all newer plans have Mexico included for free.
Give them a call to verify.
I'm on the simple choice North America plan.

 

[12vElectronics]

Yes.
Depending on the plan you have but I believe all newer plans have Mexico included for free.
Give them a call to verify.
I'm on the simple choice North America plan.

This is going to be very cool if this pans out. I'll be able to Snapchat & Tweet my heart away all vacation long.

 

[its Dale]

This is going to be very cool if this pans out. I'll be able to Snapchat & Tweet my heart away all vacation long.

It will pan out. It says directly on their website:

Does T‑Mobile ONE include Un-carrier benefits?

Yes, T‑Mobile ONE includes freedom from contracts; unlimited data and text in 140+ countries and destinations; talk, text, and unlimited data in Mexico & Canada; Wi-Fi Calling; and free stuff every week with T‑Mobile Tuesdays.

 

[Brookzy]

T-Mobile really does seem to be doing a great job in the States. Being in the UK I have no vested interest in the matter, but John Legere seems like a great guy who has done wonders for the company.

You guys should all tweet him the positive feedback and get your family and friends to switch to T-Mobile to reward him.

 

[Applejuiced]

That's odd as Verizon now offers Mexico and Canada service. They must not have updated their plan to one of the newer plans or theirs doesn't quality. But if they haven't, they would likely have to pay $2 per day which can add up.


Depends on your plan probably... The newer plan offers it. As per: http://www.t-mobile.com/optional-services/international.html

"T-Mobile has expanded its coverage. Now unlimited calling in the U.S., Mexico, and Canada is automatically included with our new T-Mobile ONE™ plans. Plus, get 4G LTE data and unlimited talk and text in either country. All at no extra charge."

Yes. Not sure if the others had upgraded plans that included Mexico and if they included any data etc...

 

[CYKBC]

I'm vacationing in Seoul for a couple of weeks. Data is unlimited but throttled back to 2g speeds. Texts are free, I believe, to us or na based numbers. iMessage, WhatsApp, and KakaoTalk work just fine which is a major convenience to communicate with locals. Web or app use is a joke. Downloading podcasts is a pain. Need wifi.

I do love the T-Mobile plan I'm on. I burn through 60 to 80 gigs a month on avg.

 

[Gypsy36]

We get so SCREWED in Canada.

 

[Applejuiced]

We get so SCREWED in Canada.

Yes, the monopoly and price gouging up north is a big rip off.
The US could have been turned into that if AT&T was allowed to purchase T-Mobile and then Verizon could have purchased sprint and we'd been stuck with 2 greedy carriers that would have sucked us all dry with their price fixing.

 

[timeconsumer]

We get so SCREWED in Canada.

Thanks to T-Mobile, in the US we are getting less screwed.

 

[eyoungren]

T-Mobile really does seem to be doing a great job in the States. Being in the UK I have no vested interest in the matter, but John Legere seems like a great guy who has done wonders for the company.

You guys should all tweet him the positive feedback and get your family and friends to switch to T-Mobile to reward him.

I don't want to disagree, but he is doing his job. He works for the shareholders. That has benefits for the customers, but there is a slowly disappearing rug from under our feet.

I ported to T-Mobile in September of last year. My plan is Simple Choice, $80 first line, $30 second line for unlimited data. This was a $30 price increase then from when it was $50. A few months after becoming a customer T-Mobile raised the price of the plan to $95. I was grandfathered and I hadn't even been there six months!

Now we have the TM1 and TM1+ plans. Same price (with Autopay) as the previous $95 plans. Only that's still a price increase for me and to get the tablet data that I get on my current plan the price is double from $10 to $20 per tablet. The current plans appeal to Verizon and AT&T customers however, but generally have very little appeal to those T-Mobile customers on older plans.

With TM1 you can't turn BingeOn off. You can with TM1+, but you pay extra and it's a toggle you have to go into your account and flip every morning. It's not automatic.

I added my son to our plan recently and if he ever wants unlimited data as my wife and I have he will have to leave our plan. T-Mobile gives us the capped options that were present when we got the plan we have, but not the UD tier when you add a line now.

So my point is that Legere may in fact be a nice guy (not so sure about that) but his focus is on profit and not necessarily anything that directly benefits me the customer if it happens to not benefit T-Mobile. Supposedly, the rug will be yanked out completely on those of us on the older SC plans in 2019 as we will be forced into a different plan.

That said, I am absolutely happy with my customer service experience so far. 16 years with Sprint has made me appreciate what is so far great service.

 

[12vElectronics]

It will pan out. It says directly on their website:

Does T‑Mobile ONE include Un-carrier benefits?

Yes, T‑Mobile ONE includes freedom from contracts; unlimited data and text in 140+ countries and destinations; talk, text, and unlimited data in Mexico & Canada; Wi-Fi Calling; and free stuff every week with T‑Mobile Tuesdays.

Thanks Dale

 

[ahostmadsen]

The international benefits is a major reason I switched to T-mobile. It seems that now you only get the international benefits on the ONE plan, not the simple choice plans. But I checked with T-moble, and it seems those already on the simple choice plans have the international benefits grandfathered.