laptop recognizes iphones but itunes doesn't

[hiit'sme]

I have 2 iphones, (4s and 6 plus) and my laptop (Win7) recognizes both of them (they show up in My Computer) but itunes doesn't see either one of them. Here's what I've done so far:

- uninstalled all apple programs (except for quicktime, should that be included too?) and reinstalled the latest version of itunes

- updated the driver through device manager

- adding to the environment variable path, as explained on this page: http://iexplorer-support.macroplant...ener-process"-is-appearing-how-do-i-fix-this-

- tried another computer, also with the latest itunes, both phones are recognized just fine

I'd rather use my laptop instead of the other computer, is there any hope?

(Edit: I don't know if this helps but I also have phontunes and it's saying "Please connect device" even though it's connected)

 

[rpetunderclass]

Are your devices trusted?

 

[Gav2k]

To add to above also try another USB port

 

[bbrks]

Did you try different cables?

 

[hiit'sme]

Hi, thanks for your responses. I've tried all the above, but that doesn't solve the problem. I only have 3 usb ports so there isn't much choice, but I don't think it's the usb port or cable because the phones show up in windows and I can get the photos. I did click "Trust" on that "Trust this computer" window.

 

[BigMcGuire]

Hi, thanks for your responses. I've tried all the above, but that doesn't solve the problem. I only have 3 usb ports so there isn't much choice, but I don't think it's the usb port or cable because the phones show up in windows and I can get the photos. I did click "Trust" on that "Trust this computer" window.

I had this problem with my desktop a few weeks ago. No matter what I did, the computer saw the iPhone but iTunes didn't. A restart to my desktop (Windows 8.1) fixed this.

Seems way too simple but have you restarted your laptop (vs just let it sleep)?

 

[hiit'sme]

Hi, thanks for the suggestion, I've shut down and restarted several times, even unplugged it and took the battery out for a while.