Lemon iMac? Need Help.

[Kamikaze]

Hello,

We have had a first gen iMac since Feb of this year. It was flawless until August. Since then the Logic board was replaced because the fans wouldn't spool up enough to keep it cool. When we received it back the wireless reception sucked until a undate now it sucks again. The unit has never went to sleep on it's own since the LB replacement. A week and a half ago it started a random shutdown, Apple replaced the power supply last week and tonight it shut down twice again.
Is this thing a lemon?
We have converted the whole household over to Mac. This iMac, my Macbook, the kids 12" iBook, with two iPods. To date my MB has seen service for heatsink sensor and the above frustration with the iMac.

Are we asking to much to has something we paid that much for just work. Do you think Apple will exchange this unit or allow us to pay the difference to go up to a 24"?

Any and all help is greatly appreciated.

 

[levitynyc]

1st gen iMac? You mean intel iMac?

 

[Kamikaze]

Correct! Intel 2ghz, with 1gb ran installed by Apple, 128 mb vram

 

[Jiddick ExRex]

You can always ask them by explaining your frustration to them PBF (politely but firm).

 

[dmw007]

Sounds like a lemon to me.


Call up Apple, be polite and firm as Jiddick ExRex suggested, and hopefully they can work out a deal for you.

 

[Kamikaze]

All is well, Apple made it right and everyone is happy. That is all I can say.
Quailty Customer Care.

 

[dmw007]

All is well, Apple made it right and everyone is happy. That is all I can say.
Quailty Customer Care.

Glad to hear it Kamikaze.



Did you get them to allow you to pay the difference for a 24" iMac???

 

[imacintel]

I know how you feel. Get it fixed enough times, it works. After a HD replacement and 2 logic board replacements, this thing works how it should.

 

[trainguy77]

I thought there lemon policy was three? I expect they will replace it. Make sure they do.

 

[mahonmeister]

All is well, Apple made it right and everyone is happy. That is all I can say.
Quailty Customer Care.

Excellent. Can you not tell us how they did that?

 

[Kamikaze]

I promised I won't share the details on the web. However I am REALLY happy.
What impressed me the most was the people at Apple, they overcome any hardware issues and in the end just make things right.
Even though my hardware issues (including random shutdown of my MacBook) They were commited to overcoming the issues. I was expexcting a fight, and was shocked when it was the exact opposite.

Thanks to everyone who responded, The community of Mac is awsome. I'll never go back to the dark side, now that I have seen the light and experienced the people.

Cheers