I had the most unpleasant experience at an Apple Store last night. The staff was terrible.
My lightning cable intermittently stops charging my iPhone. I brought the cable in with me to the store, showed the greeter and explained the problem. She tried to brush me off and told me the problem was caused by misuse. After I told her I purchased apple care plus, the greeter directed me to the Genius Bar appointment set up employee.
Again, I explained the problem with the cable and was told I needed a Genius Bar appointment, and the next available was Sunday afternoon!!! This employee told me there is a serial number on the lightning cable and that it needs to match my iPhone's serial number or it wouldn't be replaced. Ridiculous! Between my wife's phone charger, the cables we have from older iPhones and extras we've purchased, how am I supposed to keep track of which cable was the one included with my iPhone? The serial number is printed so small on the cable, I can't even read the numbers.
I recall going into an Apple Store a few years ago with a similar cable problem and I was simply handed a replacement cable from an employee and that was it. But now I have to go back to the store in 3 DAYS to possibly have the cable replaced? Apple, you've got to be kidding me.
My lightning cable intermittently stops charging my iPhone. I brought the cable in with me to the store, showed the greeter and explained the problem. She tried to brush me off and told me the problem was caused by misuse. After I told her I purchased apple care plus, the greeter directed me to the Genius Bar appointment set up employee.
Again, I explained the problem with the cable and was told I needed a Genius Bar appointment, and the next available was Sunday afternoon!!! This employee told me there is a serial number on the lightning cable and that it needs to match my iPhone's serial number or it wouldn't be replaced. Ridiculous! Between my wife's phone charger, the cables we have from older iPhones and extras we've purchased, how am I supposed to keep track of which cable was the one included with my iPhone? The serial number is printed so small on the cable, I can't even read the numbers.
I recall going into an Apple Store a few years ago with a similar cable problem and I was simply handed a replacement cable from an employee and that was it. But now I have to go back to the store in 3 DAYS to possibly have the cable replaced? Apple, you've got to be kidding me.
