Logic board replaced again in my iMac Pro

[drainyoo]

My iMac Pro is currently with Apple getting a new logic board for the second time. The first time it had to be replaced a couple of months after I purchased it. It’s been a year now and it just started shutting off randomly. It’s out of warranty, and I’m an idiot for not having Apple Care on it, and they hit me with a $1,100 bill. I was able to get them to give me a discount, but this just seems insane to me that a $5,000 computer needs its logic board replaced twice. Clearly there’s a bigger design flaw at work.

Want to see if this is a larger issue, or I just got a lemon. Worried that this is going to keep happening and at some point it’s going to become an expensive paper weight.

 

[ashleykaryl]

Some will say I am wrong, but I have a theory with Apple computers that when they go wrong early on they are never right and the lemon description would be accurate. I've had various Macs over the years that suffered issues within the first couple months and no amount of repairs ever had them right. That's why I won't touch a refurb.

Here in the UK I don't think Apple would get away with trying to fob you off with an expensive repair bill on a computer that was facing it's second logic board inside 12 months. We have consumer law that protects us up to six years in cases like this https://www.apple.com/uk/legal/statutory-warranty/. An iMac Pro is a premium product and you would be right to expect better than this.

 

[richinaus]

Some will say I am wrong, but I have a theory with Apple computers that when they go wrong early on they are never right and the lemon description would be accurate. I've had various Macs over the years that suffered issues within the first couple months and no amount of repairs ever had them right. That's why I won't touch a refurb.

Here in the UK I don't think Apple would get away with trying to fob you off with an expensive repair bill on a computer that was facing it's second logic board inside 12 months. We have consumer law that protects us up to six years in cases like this https://www.apple.com/uk/legal/statutory-warranty/. An iMac Pro is a premium product and you would be right to expect better than this.

I agree and did have similar issues with an imac a few years ago, and made Apple give me a full refund instead of a fix [as per consumer laws in Australia]. That was a bit of a battle with Apple and it did require some resolve to get them to do it.

As far as I am concerned, if a product has faults within 2 years then it must be replaced and not fixed as this causes delay and lack of use to the consumer, through no fault of theres.

 

[ashleykaryl]

According to this I think you have 2 years warranty in the US, so I don't think they should be charging a cent for that second logic board. https://www.apple.com/legal/warranty/products/warranty-edition-row-english.html

 

[TraptedMind]

My 13 inch MBP has had it's logic board replaced twice already. I still haven't had it for a year. I'm worried that i got a lemon. Next time it dies, I'm going to make Apple replace the unit.

 

[ashleykaryl]

My daughter's 13" MBP had a logic board failure after about 3 months that was replaced under warranty. Six months later just about everything imaginable went wrong and it wasn't financially viable for Apple to repair, but even so I had to call them about 20 times and make several trips back & forth between service centres over a couple of months before it was replaced under warranty.

The worst part of this was the shear amount of time she was left without a properly functioning machine and it was only due to my persistence that it was eventually replaced. Her MBP was a top spec custom build and it's not good at all when you buy a premium product like this and have to fight for months just to avoid being stuck with a lemon.

 

[TraptedMind]

My daughter's 13" MBP had a logic board failure after about 3 months that was replaced under warranty. Six months later just about everything imaginable went wrong and it wasn't financially viable for Apple to repair, but even so I had to call them about 20 times and make several trips back & forth between service centres over a couple of months before it was replaced under warranty.

The worst part of this was the shear amount of time she was left without a properly functioning machine and it was only due to my persistence that it was eventually replaced. Her MBP was a top spec custom build and it's not good at all when you buy a premium product like this and have to fight for months just to avoid being stuck with a lemon.

Maybe i should start talking to them now then so i have a functional laptop for school this fall. I told them I wasn't comfortable with getting the same unit back but they told me that they don't replace units until it was been repaired three times. They also assured me they were going to have their techs look into what was causing the issue. But when i got my Macbook back this Monday, the slip said they only replaced the logic board, which is what they did the first time.

 

[ashleykaryl]

I don't know where you are based but Apple telling you that they don't replace a unit until it has undergone three major repairs sounds like they are trying to pull the wool over your eyes. Nearly all countries have consumer rights that would make no mention of having to be regularly inconvenienced and concerned over reliability just to help Apple.

When my original 2009 Mac Pro had been in for repair twice at an early stage they tried to tell me it was five times and I stopped them dead by quoting UK law where there is no exemption stating Apple can apply their own conditions. Goods here have to "fit for purpose", so when it went wrong a third time a few months later I didn't even let them discuss a repair and wasting more of my time. It was replaced by the 2010 model that has run flawlessly since day one.

The part in this that I find so annoying is that I have purchased various low end Windows laptops from Lenovo, Toshiba, Acer and Fujitsu over the last 20 years, yet not one of them has ever given me the slightest problem. They were eventually discarded after years of trouble free use simply because they were old. There is something very wrong with expecting clients to pay premium prices and just live with computers with proven unreliability.

 

[TraptedMind]

I don't know where you are based but Apple telling you that they don't replace a unit until it has undergone three major repairs sounds like they are trying to pull the wool over your eyes. Nearly all countries have consumer rights that would make no mention of having to be regularly inconvenienced and concerned over reliability just to help Apple.

When my original 2009 Mac Pro had been in for repair twice at an early stage they tried to tell me it was five times and I stopped them dead by quoting UK law where there is no exemption stating Apple can apply their own conditions. Goods here have to "fit for purpose", so when it went wrong a third time a few months later I didn't even let them discuss a repair and wasting more of my time. It was replaced by the 2010 model that has run flawlessly since day one.

The part in this that I find so annoying is that I have purchased various low end Windows laptops from Lenovo, Toshiba, Acer and Fujitsu over the last 20 years, yet not one of them has ever given me the slightest problem. They were eventually discarded after years of trouble free use simply because they were old. There is something very wrong with expecting clients to pay premium prices and just live with computers with proven unreliability.

Just moments ago, I heard crackling from the macbook. I just got an email from my school saying that all classes besides "hands on/shop" will be online and a computer is required. I will try contacting apple and hope i can get a replacement unit.