Logitech Brio Woes

[Killerbob]

I installed a Logitech Brio webcam when I moved from my ATDs to my LG monitors. It connects via a USB-C on the back of the webcam, to a USB-A port.

It works in all my collaboration tools, FaceTime, Zoom, Skype, Teams, etc., and the image and sound is great.

However, I have to connect the Brio via my external CalDigit Elements Hub, otherwise, I get very noticeable interference in the sound.

If I for instance connect the same cable to my Mac Studio, a second into a FaceTime call, the other folks on the call cannot hear me at all, they are just getting a humm. I move the cable to my Elements Hub, and all is fine.

I tried with a USB-C to USB-C cable as well, and the result was the same; when the Brio is connected directly to my Mac Studio, any call will result in a humm on the recipient's side (video is fine), and if I connect via a Hub, be it my monitor or my Elements Hub, all is fine.

What gives?

 

[BanditoB]

Check the Audio settings in System Preferences to make sure that the Brio is selected as the audio source.

Does the webcam require any software/drivers from Logitech or is it simply plug-and-play?

It almost sounds like it is picking up some sort of interference from the Mac Studio. Are you using Bluetooth or a keyboard/mouse dongle?

 

[Killerbob]

The Brio is set as audio input, and it is really just plug’n’pray.

As for BT, all I am connecting wirelessly is the trackpad and keyboard.

 

[southerndoc]

Are you running Logitune? Make sure it's up to date. I occasionally use my Logitech Brio or 4K cam (basically the same camera) and do not have this issue.

Wish Logitech would update Logitune and G-hub to be AS-native.

 

[Killerbob]

Yep - all my software is 100% up-to-date (I use MacUpdater).

 

[solardudesf]

Do the LG monitors you have also include a USB hub? Does your brio sound fine if connected there? I personally connect my logitech 4k pro magnetic webcam (basically an Logitech brio packaged with a magnet) into my monitor and have no issues.

I have also connected directly into my Mac Studio with no issues.

If it is new maybe you just got a faulty one?

 

[Killerbob]

The Brio works fine via the LG hub. Only when I connect it directly to the Mac Studio do I have any issues. It works in all other situations.