Hi All,
I can see this issue might be common, however I've not yet found any solutions that work for me, so hoping someone has a tip or trick.
Purchased a Logitech Circle View from an Apple store last week, no issues with HomeKit setup, live view streaming is working fine. The issue I'm having is that I just can't see any recordings, not sure if that is me not using the Home app properly, or the device has some kind of issue recording videos via HomeKit Secure Video.
I've tried the following things to fix it:
1 - Re-set my Logitech Circle View to factory defaults and setup four times
2 - Turn off each of my devices with a hub in it, and turn them on one by one (power cycling the Circle View each time)
3 - Restarted every single device that I have
4 - Confirmed latest firmware on all Apple devices
5 - Confirmed the Circle View settings in home, specifically Recording Options to ensure that When Home and When Away are set to "Stream & Allow Recording".
My devices & versions
My iPad and iPhone are latest versions of iOS 15.5
MacBook Pro 16" running 12.4
2 x HomePod (original large ones running as pair) and 1 x HomePod Mini - running latest firmware 15.5.1
1 x AppleTV 4K running 15.5.1
1 x Logitech Circle View Camera firmware 8.2.64
I can see the camera ok, it is 100% available and I can get live view and alerts without any issues. My issue is that the device isn't recording anything so I don't have history, or perhaps I'm just too dumb to be able to figure out how to view the videos (I tap the Camera in home, a live view opens, but no time scrubber appears across the bottom).
Thanks for any help or pointers, this seems to be to be a very poor implementation by either Apple or Logi.
I can see this issue might be common, however I've not yet found any solutions that work for me, so hoping someone has a tip or trick.
Purchased a Logitech Circle View from an Apple store last week, no issues with HomeKit setup, live view streaming is working fine. The issue I'm having is that I just can't see any recordings, not sure if that is me not using the Home app properly, or the device has some kind of issue recording videos via HomeKit Secure Video.
I've tried the following things to fix it:
1 - Re-set my Logitech Circle View to factory defaults and setup four times
2 - Turn off each of my devices with a hub in it, and turn them on one by one (power cycling the Circle View each time)
3 - Restarted every single device that I have
4 - Confirmed latest firmware on all Apple devices
5 - Confirmed the Circle View settings in home, specifically Recording Options to ensure that When Home and When Away are set to "Stream & Allow Recording".
My devices & versions
My iPad and iPhone are latest versions of iOS 15.5
MacBook Pro 16" running 12.4
2 x HomePod (original large ones running as pair) and 1 x HomePod Mini - running latest firmware 15.5.1
1 x AppleTV 4K running 15.5.1
1 x Logitech Circle View Camera firmware 8.2.64
I can see the camera ok, it is 100% available and I can get live view and alerts without any issues. My issue is that the device isn't recording anything so I don't have history, or perhaps I'm just too dumb to be able to figure out how to view the videos (I tap the Camera in home, a live view opens, but no time scrubber appears across the bottom).
Thanks for any help or pointers, this seems to be to be a very poor implementation by either Apple or Logi.