Looking for Acronis True Image Experts

[Huntn]

I have Acronis True Image for backing up my PC, however it is cross platform to Mac. On my Mac I use Time Machine.
Here is my question.

• I have a C drive that is 1.81TB with 1.55TB free so that's about 260 GB of data.
• Originally it was 350 GB. I made an Acronis backup as incremental, and ended up with a file 880GB. This looks like it backed up the entire drive empty space included.
• So I moved about 80 GB of games to another drive, and this time made it a stand alone backup and ended up with a file 884GB, slightly larger! Would stand alone in itself result in more data stored than an incremental backup?

What am I not getting? It seems to me that Acronis is backup up the entire drive, including empty parts. How do I tell it just to back up the data? I figure it if is compressing the backups, I should end up with a file less than 260GB.
Thanks!

 

[Huntn]

Oh, no experts about? Well I fixed the issue.

Just got done chatting with Acronis Tech Support. They seem to think I have an AcronisTI2020 "script" issue and that the entire C drive is being backed up, not just the data, even through it indicates during the backup setup that data should only be about 280GB, not 800+. Their suggestion is for a clean install of the program, which I've done as follows:

Their solution is to:
1. Please perform clean installation of ATi2020:
Uninstall using Microsoft Fixit Tool . Here is the link :
http://support.microsoft.com/mats/Program_Install_and_Uninstall

2. Install using the below given download link:
https://dl.acronis.com/s/AcronisTrueImage2020_22510.exe

3. Create a new partition level backup and select only C drive . Select the check box beside C drive while creating the partition backup.

4. Under advanced, make sure sector by sector is not checked.

I started a backup, left the house for the YMCA (Houston) of which the parking lot was full, a good sign people are not becoming hermits, at least those who make exercise a priority. I got back and have a successful C: drive backup of 232GB, all is well.

 

[Huntn]

The previous steps in post 2 fixed the program for one backup, and then for the second backup, it reverted to backing up the entire disk empty space included.

This time I talked to their tech support who wanted to charge me for fixing a newly installed (paid) update, and had to shame them into helping me. Do they support their product or not? This experience is enough to make me actively look for an alternative backup software.

Talking with their tech support, they had me double click on the installer, which since the program was already installed, brought up an option to repair. This fixed the issue for now. Remember it was broken and fixed once before. The next time I run into issues,or need to pay to update this I’m considering a different product.

Minitool Shadow Backup- for some reason, the MacRumors site won’t allow me to post the url, it produces a *************. No clue why.

Macrium Reflect | Free 30-Day Trial

Macrium Reflect - Incredibly powerful software that allows you to create and schedule effective backups

www.macrium.com

...and I am sure there are others.