Looks like I got my first DOA Apple product - Studio Display

[Danomatic]

So I picked up the studio display from Best Buy on Friday. Had guest over Saturday so I wasn't able to really test it until later. Plugged into 16 inch 2021 MBP (M1 Pro). Problem is it will not wake from sleep. Calm shell or lid open it remains dark. I have one of the LG 24 ultra fine and that wakes within a few seconds.

Did a chat with Apple and they just told me to return it, very little troubleshooting other than asking me if I had an Intel Mac to test with.

Has anyone heard of this? Or did I just get a lemon?

Thanks for letting me vent
Dan

PS same thing happens on our family M1 iMac

 

[kreasu_]

Make sure you are using a thunderbolt cable and a thunderbolt port, someone else in a other thread said they got a defective cable and using a different thunderbolt cable seemed to resolve the issue

 

[4sallypat]

In addition to exchanging out the cable, try the different TB ports on your MBP.

I know one of the ports on my 16" MBP is different than the other 3.

 

[Amethyst1]

I know one of the ports on my 16" MBP is different than the other 3.

That fourth port is HDMI…

 

[Ron21]

What USB C cable are you using? Looks like your Mac is charging but no picture.. Make sure you are using the thunderbolt cable and not the regular white usb c charging cable that comes with your Mac.

 

[Danomatic]

What USB C cable are you using? Looks like your Mac is charging but no picture.. Make sure you are using the thunderbolt cable and not the regular white usb c charging cable that comes with your Mac.

I'm using the one that came in the box with the display. Same thing happens on our family M1 iMac.

 

[Ron21]

I'm using the one that came in the box with the display. Same thing happens on our family M1 iMac.

In that case, sounds like a lemon, just exchange it.

Not much else you can do since there are no buttons or anyway to do anything in order to further troubleshoot that I'm aware. Unless the included cable is defective perhaps.

 

[haruhiko]

What a pity!!

 

[Danomatic]

Yeah I've tried all three of the TB ports. Three different TB 3 cables, nada. Thanks everyone, I'm heading back to Best Buy for hopefully an exchange or a return

 

[4sallypat]

Yeah I've tried all three of the TB ports. Three different TB 3 cables, nada. Thanks everyone, I'm heading back to Best Buy for hopefully an exchange or a return

Hope the store has one in stock for an exchange - they have been flying off the shelves over the weekend!

 

[Danomatic]

Got replacement ordered. Hopefully within next two week. Thanks everyone. I’ll update when I get the replacement.

 

[Danomatic]

Happy to report that Best Buy got my replacement today, and everything is 100% better. Laptop asleep for 30 minutes, click a key and both laptop and ASD wake right up!!