Looks Like i got one hot off the press

[nickv1980]

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My replacment .... possible week 5.......??

Electronically Lodged 04/02/2010 05:08 Sydney Mas. PRI
03 Feb 2010 21:02:00 Shanghai Shipment In Transit.
03 Feb 2010 20:53:35 Shanghai Shipment In Transit.
03 Feb 2010 20:03:01 Pudong International Airport Shipment Received At Transit Point.
03 Feb 2010 19:41:24 Shanghai Shipment Collected From Sender.

If its in sydney i should see it tomorrow morn im only 40mins away from there depot

 

[Kristine]

I hope your week 5 is better than what mine was (I'm in Perth). I received mine on 3rd February and it was back in the box within ten minutes of unpacking it. I'm getting a refund this time (this one was iMac #6) for me.

 

[IndustrialSpace]

That really sucks.

Apple said that all the iMacs being shipped in January would be free of screen defects as they islolated the problem. Sounds like the reps are lying to customers.

For all the praise people give Apple, I'm beginning to doubt their integrity as a company or at least their customer service. Why do they constantly mislead consumers about this problem.

Good for you anyway. Send it back for a refund. There are a lot of horror stories where people have had as many as 5 repalcement units - all with the screen problems. WTF? seriously.

A freind just recently got an 27" i7 8G and spent a lot of money on it with the add ons. After opening it and seeing the yellow tint all over the bottom part of the screen, she returned it. Didn't want to bother with shipping back and forth returns.

All I can say is shame on you Apple. You're letting a lot of customers down. Not only that, but my friend opted to buy a W7 PC. I can only imagine that this is not the only isolated story. The money apple is losing in lost customers and incessant returns must be fairly large.

 

[Kristine]

I didn't think it would be possible to receive six iMacs all with the same problem (this has been going on since December). When I call Apple to get a case number so I can arrange a replacement, the tech support always tell me that this is either the first time they have received a report like this or there have only been one or two other people with this problem.

I know this is not true. Even my sister had her first iMac replaced (21.5") because of the yellow tinge and dead pixels. Her second iMac does have a slight yellow tinge but it had no dead pixels so she was happy to keep it as it is mainly used for office work. As I use mine primarily for photo-editing, this is not acceptable.

 

[pmac5150]

I have a week 5 27" i7 with the yellow tinge - it's not fixed yet - I called Apple earlier this morning - I'm now on the waiting list for LCD replacement - still 3-4 weeks out according to the rep.

 

[danny_w]

You might want to look at this. Looks like Apple is paying customers to return their iMacs:

https://forums.macrumors.com/threads/859870/

 

[IndustrialSpace]

I didn't think it would be possible to receive six iMacs all with the same problem (this has been going on since December). When I call Apple to get a case number so I can arrange a replacement, the tech support always tell me that this is either the first time they have received a report like this or there have only been one or two other people with this problem.

I know this is not true. Even my sister had her first iMac replaced (21.5") because of the yellow tinge and dead pixels. Her second iMac does have a slight yellow tinge but it had no dead pixels so she was happy to keep it as it is mainly used for office work. As I use mine primarily for photo-editing, this is not acceptable.

Sorry to hear of all the trouble you've had to go through, and yet still don't have what you were promised. You must have a LOT of patience. 6 defective iMacs is highly unacceptable. I don't know how busy your life is, but I'm sure this was more than a small inconvenience on your part to have to go through so many returns. I hope you asked Apple to compensate you for all your troubles.

And yeah, it really is unethical and clearly shows the lack of integrity Apple customer service really has. There company has gone way downhill since they gained a larger market share.