Lost your Visual Voice mail?

[bpb3]

After several hours with tech support, At&t and Apple, to no avail trying to repair my Visual Voicemail that i lost after adding a daughters phone to my AT&T account which somehow reset my voicemail I found a solution.

Firstly At&t did reset my voice mail account, but when i hit the voicemail icon on the iPhone 4 iOS 5..it would only direct dial to voicemail.

I let the direct voicemail call go through, entered my password AND RERECORDED MY GREETING USING THE 3RD OPTION OF FULL PERSONAL GREETING. My iPhone then prompted me with a message saying I had the wrong voicemail password. I entered the password and Visual Voicemail re activated.

Sounds simple but it worked. This was after a couple hours of tech tricks that didn't.

It seems to me a software problem..the iphone needs the new greeting to check the password to re access the visual voice mail account.

hope this helps someone.

all the best
BB

 

[Spectrum Abuser]

Same thing happened to me when I upgraded to iOS 5. Except I didn't have to spend hours with technical support because I already had experience on how to fix it.

 

[bpb3]

good for you!

Same thing happened to me when I upgraded to iOS 5. Except I didn't have to spend hours with technical support because I already had experience on how to fix it.

I'm glad you had the experience...tech support did not ..which is a shame. Hopefully they will read these posts. There is definitely a missing iOS5 button to re enter your voicemail code.