M1 iMacs Horizontal Lines

[kagharaht]

So I stumbled upon this on Apple Support. I was just looking around to see if any thing is coming up for new iMac M3 and this came up for iMac M1. The coincidence and timing from the users posting this issue is not very promising so far.

Persistent horizontal lines appear on iMa… - Apple Community

discussions.apple.com

 

[picpicmac]

LCD issues are not uncommon, it seems (if various forums and user review comments on e-commerce are to be believed). Some manufacturers may be worse than others. I see lots of complaints about LG branded monitors (maybe because LG sells so many), including line issues similar to that in the Apple Support thread you linked.

I've never had an LCD fail on me. But in the old days (and my LCD displays are old) they were much more expensive so QC/QA may have been better.

As for my next purchase, I've already figured in buying AC+ for anything that involves a display (be it the iMac or ASD.)

 

[CheesePuff]

So I stumbled upon this on Apple Support. I was just looking around to see if any thing is coming up for new iMac M3 and this came up for iMac M1. The coincidence and timing from the users posting this issue is not very promising so far.

Persistent horizontal lines appear on iMa… - Apple Community

discussions.apple.com

Oof that is not looking good, hopefully Apple offers an out of warranty fix as it certainly seems to be widespread.

 

[kagharaht]

LCD issues are not uncommon, it seems (if various forums and user review comments on e-commerce are to be believed). Some manufacturers may be worse than others. I see lots of complaints about LG branded monitors (maybe because LG sells so many), including line issues similar to that in the Apple Support thread you linked.

I've never had an LCD fail on me. But in the old days (and my LCD displays are old) they were much more expensive so QC/QA may have been better.

As for my next purchase, I've already figured in buying AC+ for anything that involves a display (be it the iMac or ASD.)

I always buy AC+ and have used it at least 3 times. No hassles and all replaced or fixed. No worries at all. This time I did the subscription for both my iMac M3 and my wife's MBA M2 15". As well as our iPhone 14PM and aWatch 8. All have coverage.

 

[kagharaht]

Oof that is not looking good, hopefully Apple offers an out of warranty fix as it certainly seems to be widespread.

I didn't find anyone here on MR mentioning that so maybe its just a small subset?

 

[HelloWorld158]

Just registered on macrumours to answer this.

A. ~2 yr old iMac. Faced same 56500 charge (~700$). In touch with original poster. Case is ongoing.

B. Lots of ppl who faced the issue are asian. Hence, it isn't widely reported as many of them might not be even aware of such communities.

C. I've been one of the biggest fans out here. They say one bad experience shouldn't ruin everything. But how they handled and managed it definitely ruined it. (More on it later)

D. Here, apple outsource repair to third party. Was given 650, 2450, 2850 - 3 different estimates to repair itself. Apple doesn't care. Third party is apple's way of avoiding deniability.

E. U can't do anything except going to repair stores. He wasn't even ready to send me estimate as an email. Basically u get what they did after u pay up. Very very shady tactics. Apple say they don't have any control over it.

F. Wrong. Apple does have an control. Gsx2.apple.com is where they manage all device.

G. Fact. Senior support staff from India is far worse than chat support staff on US (they understand frustration, read issue or even file feedback or pull up anything asked. He even arranged call back. But again, it was from higher ups in india, and they don't want this issue raised)

H. U will say what's the issue!?? For most of the ppl (including me), screen had horizontal line. It could be bug, something causing part to burn (this was new design) and many ifs.

-- currently, it's not that much known because some apple engineer probably fixed it via software update (think of Tesla updates or whatever idk)..

It will only be an issue if there is an another lawsuit in USA. Or people in EU or other place start scaring apple with lawsuits.

(P.s. haven't reread. This is just all summary and bits coming together in case it helps)

 

[HelloWorld158]

https://www.apple.com/legal/warranty/statutoryrights.html usually when u purchase refridgerator, motor and actual fridge, both have different warranty. Hence, many countries define that some parts should run for fairly reasonable period in normal condition

Also, (more context)
- in 2019, i went on to repair MacBook Air 2015 in AA repair store. In Chennai, he told me screen would need to be replaced. Back in Ahmedabad, different AA repair store did it for just 20$ (diagnostic charge) // when taking I asked what did he do, and he said I just cleaned, isolated, everything was working so try connecting again and it worked.

--point: Apple could've asked device to be called on at Bengaluru or other facility but they didn't.


And mainly, after ~50 me too reports on thread (apple already knows accurate number) // they still don't have an explanation..

Apple care or Repair isn't answer until and unless u know root cause else mistake r bound to happen.