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M2 Max MacBook Pro Screen replacement cost? (UK)
- Thread starter leemkule
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In the US its $600-700~ so I would imagine in that ballpark. I don't think the top case is replaced though.
Did you buy it direct from apple? if so I'd try and argue consumer law. If from anywhere else, it might be harder, but worth a try - though would have to be to store got from not Apple then.
Yes I did. On the refurbished store.
What would you claim? I do want to fight it because I’ve spent so much money on Apple computers that simply keep breaking.
That the hardware has failed in an unreasonable time - uk consumer law is upto 6 years, somewhat proportional expense of item, and an m2 max is a pretty expensive laptop so should be expected to last a good time.
Experiences with it can certainly vary a lot depending on who deal with, but in my experience they've been pretty good with it in past - I've had iphones and laptop covered 2-3 years old before.
That’s helpful yeah.
How did you go about claiming that?
My local Apple Store are normally pretty resistant sort of ‘if you don’t have AppleCare, tough’ type thing.
Have your products always been bought direct from Apple? Usually I've not even had to push particularly, maybe just drop consumer law into conversation, but that only applies for anything they've directly sold. This has been dealing with a local 'genius bar', though sadly those times are behind as no longer in UK.
Referring to https://www.apple.com/uk/legal/statutory-warranty/uk/
Referring to https://www.apple.com/uk/legal/statutory-warranty/uk/
Yes.
Directly from apple, in the case of this MacBook pro it was from the online Apple refurbished store rather than my local Apple Store.
But I was always under the imprsssion that there was only a 1 year limited warranty and since I didn’t buy AppleCare I’m out of pocket if the screen is broken?
Looking at that document I can just claim under consumer law since it broke within 5 years, am I reading that correctly?
You can take them to court. You should win if it's proven to be a fault that you didn't contribute to *AND* it can be reasonably assumed that the fault existed at the time of purchase.
I'm no legal expert but that second part seems tricky to prove. I don't even understand it fully - I guess it's trying to differentiate between wear and tear, and a manufacturing fault.
www.citizensadvice.org.uk
I'm no legal expert but that second part seems tricky to prove. I don't even understand it fully - I guess it's trying to differentiate between wear and tear, and a manufacturing fault.
Claim using a warranty or guarantee
How to claim using a warranty or guarantee, when to use your legal rights instead reading the small print.
You can take them to court. You should win if it's proven to be a fault that you didn't contribute to *AND* it can be reasonably assumed that the fault existed at the time of purchase.
I'm no legal expert but that second part seems tricky to prove. I don't even understand it fully - I guess it's trying to differentiate between wear and tear, and a manufacturing fault.
Claim using a warranty or guarantee
How to claim using a warranty or guarantee, when to use your legal rights instead reading the small print.
Yeah, I definitely wouldn’t take them to court over a screen, not worth my time or money.
I guess I will just take it to the Apple Store and see what they say and suggest consumer laws and see if I get anywhere.
In any event I’m either extremely unlucky or apples quality has taken a nosedive.
My m1 MacBook Pro screen broke, fair enough that one was heavily used.
Within 3 years of owning the Pro Display XDR it stopped working with laptops
And now with the new laptop that I babied and has hardly been out of the house, doesn’t have a single scratch on it and the screen still breaks.
If they don’t at least offer a discount I think I’m done with apples products.
Late 2013 MBP - logic board replaced under warranty after machine totally died.
Early 2020 MBA - keyboard replace under warranty due to backlight issue.
Late 2024 MBP - logic board replaced under warranty after machine crashed a few times then died.
So yeah, Apple's quality has been consistently mediocre, although all three machines (well, my M4 MBP is only 9 months old) have been totally fine since those repairs.
Basically, yes - as it states, consumer law is separate matter to the Apple warranty, but in general should allow coverage. Technically the bar is higher - if something breaks after 6 months under consumer law you're technically responsible for proving to the store that the fault existed at purchase, but as Apple are both the party that can dictate the fault and provide the repair, they tend to be in consumers favour. With other stores you'd normally have to take laptop to a repair technician to get a report about fault.
And if not purchased direct from Apple, then they have no direct responsibility outside their warranty. Some stores are better than others with coverage in these cases without needing to threaten, but many try and dodge.
I'm not entirely sure if it being refurbished effects it or not - but as Apple's normal coverage does not differ on refurb items and can get apple care etc, they clearly sell them with the same expectations as a normal new item.
In my own most extreme case, I had a 2012 retina macbook that started getting extremely unstable and locking up under heavy loads after about a2 years, over next year or so I got it repaired several times under consumer law as the fault did not really stop - eventually they just gave me a new 2015 laptop which finally resolved issue.
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In my experience Apple tend to lean towards any fault without obvious physical damage and no water sensors triggered as being inherent.You can take them to court. You should win if it's proven to be a fault that you didn't contribute to *AND* it can be reasonably assumed that the fault existed at the time of purchase.
I'm no legal expert but that second part seems tricky to prove. I don't even understand it fully - I guess it's trying to differentiate between wear and tear, and a manufacturing fault.
Claim using a warranty or guarantee
How to claim using a warranty or guarantee, when to use your legal rights instead reading the small print.