Mac Air get black screen and can't start

[william.wang]

We just get a new mac air. We were trying netflix video, and the browser did not response. Now It get a black screen and can't start.

I tried to press power button, etc, but nothing works.

We are rather new to Mac world. What are the things I could try?


BTW, the Mac air comes with a power supply only. There is no DVD drive or thing like that. How do I re-install OS if I need to?

Any suggested extra items are good to have?

Thanks!

 

[jmazzamj]

Have you kept the power button pressed for like 5-10 seconds?

That should power it off.

To make a fresh install just take the usb dongle that came with you MacBook Air, plug it in, power on your computer, press the C key untill the computer displays your HD and the dongle icons, select that one and you will enter the OS installation mode.

I hope this helps

 

[william.wang]

Thanks. I called MAC support. ctrl-option-shift-power did the trick.



>To make a fresh install just take the usb dongle that came with you MacBook >Air, plug it in, power on your computer, press the C key untill the computer >displays your HD and the dongle icons, select that one and you will enter the >OS installation mode.
Thanks.. I'll remember and try it later