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Resolved Mac App Store not working PLEASE HELP

jordancrombie92

jordancrombie92

macrumors regular
Original poster
Oct 29, 2012
221
12
United Kingdom
My Mac App Store doesn't seem to be wanting to download any updates it just stays on these two screens aswell as the screen showing the list of apps ready for updating but nothing happens when I click update.

350jv45.png


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I've had to manually download iTunes 12.2 from the website and I can't even download 10.10.4

My internet connection is working fine too
 
I was having this same issue yesterday. Tried rebooting several times and never fixed it. I gave up finally because it was late. This morning it was just like normal.
 
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cerote said:
I was having this same issue yesterday. Tried rebooting several times and never fixed it. I gave up finally because it was late. This morning it was just like normal.
Click to expand...
I tried to again tonight no luck. This is what I'm viewing right now.
 

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im also having this exact problem: two updates pending (including iTunes) and nothing happens when i hit UPDATE and then after that the App Store freezes completely.. been like this since Tuesday for me
 
i figured out how to fix this (at least it worked for me): use the terminal to manually install the updates.

Open the terminal (spotlight>terminal)

enter: softwareupdate -i -a

the update(s) then installs manually and once it finishes, restart your computer and check the mac app store again. it should now work as normal.
 
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jordancrombie92 said:
My Mac App Store doesn't seem to be wanting to download any updates it just stays on these two screens aswell as the screen showing the list of apps ready for updating but nothing happens when I click update.

350jv45.png


rt01vd.png


I've had to manually download iTunes 12.2 from the website and I can't even download 10.10.4

My internet connection is working fine too
Click to expand...
 
This is a software issue. I had the same problem and finally came to discover the solution in very few steps:
1-Shut down the computer
2- start it up while holding the option key
3- choose Recovery disk
4- click on reinstall the software (what ever software you have).
It will reinstall the new software without deleting any of the info. you have had prior reinstallation.
 
just in case someone else finds this post like me - I had the exact same issue, wasn't able to resolve it until resetting PR ram and deleting apple store plists:

rm ~/Library/Preferences/com.apple.appstore.plist
rm ~/Library/Preferences/com.apple.storeagent.plist

I don't know which one it fixed, deleting the prefs or resetting PR ram... but one of it fixed it.
 
Same problem.
Restarted from a backup drive. Ran Disk Warrior. Restarted from the main drive.
No problem.
 
okifeelthat said:
i figured out how to fix this (at least it worked for me): use the terminal to manually install the updates.

Open the terminal (spotlight>terminal)

enter: softwareupdate -i -a

the update(s) then installs manually and once it finishes, restart your computer and check the mac app store again. it should now work as normal.
Click to expand...

Thanks a lot. That helped.
 
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tobsn said:
just in case someone else finds this post like me - I had the exact same issue, wasn't able to resolve it until resetting PR ram and deleting apple store plists:

rm ~/Library/Preferences/com.apple.appstore.plist
rm ~/Library/Preferences/com.apple.storeagent.plist

I don't know which one it fixed, deleting the prefs or resetting PR ram... but one of it fixed it.
Click to expand...

I also had to kill the store processes.
 
This with a reboot worked for me....

rm ~/Library/Preferences/com.apple.appstore.plist
rm ~/Library/Preferences/com.apple.storeagent.plist
 
It doesn't always work. Doesn't for me (I killed the process too).

I'll wait it out for a day or two in the hope it fixes itself.
 
steve23094 said:
It doesn't always work. Doesn't for me (I killed the process too).

I'll wait it out for a day or two in the hope it fixes itself.
Click to expand...

I'm haveing this too. Assuming it's an issue on Apples side I'm going to try tomorrow too
 
jjk454ss said:
I'm haveing this too. Assuming it's an issue on Apples side I'm going to try tomorrow too
Click to expand...

Good to know I'm not the only one. I managed to use the terminal to update to 10.12.1, thinking something about my system may have been borked. Even still, clicking on updates in the App Store shows me the two things that have already been updated (a few weeks ago).
 
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chatoyer said:
Good to know I'm not the only one. I managed to use the terminal to update to 10.12.1, thinking something about my system may have been borked. Even still, clicking on updates in the App Store shows me the two things that have already been updated (a few weeks ago).
Click to expand...

I might do the terminal thing if it's not working tomorrow, it's not that big of a deal to me right now. Mine says there are five updates, so I'm not even sure what they are. I think maybe pages, numbers, keynote were all updated also.
 
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