I have had a problem for a while. I thought the problem might be related to the fusion drive, so I am now booting from an external SSD. I fear the problem may be related to Dropbox usage. I rely heavily upon dropbox, but I may need to change that. Any help you can give me would be much appreciated.
Here are the specifics:
I ran EtreCheckPro version: 6.4.4 (6E015), which identified Kernel panics and Heavy CPU usage.
Here is the report:
Here are the specifics:
I ran EtreCheckPro version: 6.4.4 (6E015), which identified Kernel panics and Heavy CPU usage.
Here is the report:
Code:
EtreCheckPro version: 6.4.4 (6E015)
Report generated: 2022-03-17 12:39:17
Download EtreCheckPro from https://etrecheck.com
Runtime: 3:32
Performance: Excellent
Problem: Beachballing
Major Issues:
Anything that appears on this list needs immediate attention.
Security updates disabled - Security updates are disabled. This computer is at risk of malware infection.
Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure.
Heavy CPU usage - Some processes are using an unusually high amount of CPU.
Apple security disabled - Apple security software is disabled. This computer is at risk of malware infection.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.
Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage.
Clean up - There are orphan files that could be removed.
Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system.
System modifications - There are a large number of system modifications running in the background.
Runaway user process - A user process is using a large percentage of your CPU.
Kernel extensions present - This computer has kernel extensions that may not work in the future.
Sharing enabled - This computer has sharing services enabled that could be a security risk.
Hardware Information:
iMac (Retina 5K, 27-inch, 2017)
iMac Model: iMac18,3
3.4 GHz Quad-Core Intel Core i5 (i5-7500) CPU: 4-core
16 GB RAM - Upgradeable
BANK 0/DIMM0 - 4 GB DDR4 SO-DIMM 2400
BANK 0/DIMM1 - 4 GB DDR4 SO-DIMM 2400
BANK 1/DIMM0 - 4 GB DDR4 SO-DIMM 2400
BANK 1/DIMM1 - 4 GB DDR4 SO-DIMM 2400
Video Information:
Radeon Pro 570 - VRAM: 4 GB
iMac (built-in) 3200 x 1800
LG 32 FHD 1920 x 1080
Drives:
disk0 - APPLE SSD SM0032L 28.00 GB (Solid State - TRIM: Yes)
Internal PCI-Express 8.0 GT/s x2 NVM Express
disk0s1 - EFI [EFI] 315 MB
disk0s2 [APFS Fusion Drive] 27.69 GB
disk2 [APFS Virtual drive] 1.03 TB (Shared by 6 volumes)
disk2s1 - i*********** - Data (APFS) (Shared - 405.72 GB used)
disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 236 MB used)
disk2s3 - Recovery (APFS) [Recovery] (Shared - 623 MB used)
disk2s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used)
disk2s5 - i*********n (APFS) (Shared - 15.31 GB used)
disk2s6 - Update (APFS) (Shared - 2 MB used)
disk1 - APPLE HDD ST1000DM003 1.00 TB (Mechanical - 7200 RPM)
Internal SATA 6 Gigabit Serial ATA
disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk1s2 [APFS Fusion Drive] 1000.00 GB
disk2 [APFS Virtual drive] 1.03 TB (Shared by 6 volumes)
disk2s1 - i*********** - Data (APFS) (Shared - 405.72 GB used)
disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 236 MB used)
disk2s3 - Recovery (APFS) [Recovery] (Shared - 623 MB used)
disk2s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used)
disk2s5 - i*********n (APFS) (Shared - 15.31 GB used)
disk2s6 - Update (APFS) (Shared - 2 MB used)
disk3 - WD Elements 2620 5.00 TB
External USB 5 Gbit/s USB
disk3s1 210 MB
disk3s2 - W********p (Journaled HFS+) 5.00 TB (2.57 TB used)
disk4 - SanDisk Extreme 55AE 1.00 TB (Solid State - TRIM: No)
External USB 5 Gbit/s USB
disk4s1 [APFS Container] 1.00 TB
disk5 [APFS Virtual drive] 1.00 TB (Shared by 6 volumes)
disk5s1 - Preboot (APFS) [APFS Preboot] (Shared - 303 MB used)
disk5s2 (APFS) [APFS Container] (Shared - 15.75 GB used)
disk5s2s1 - M*************D (APFS) [APFS Snapshot] (Shared - 15.75 GB used)
disk5s3 - Recovery (APFS) [Recovery] (Shared - 1.09 GB used)
disk5s4 - VM (APFS) [APFS VM] (Shared - 1 MB used)
disk5s5 - M*************** - Data (APFS) [APFS Virtual drive] (Shared - 495.58 GB used)
disk5s6 - Update (APFS) (Shared - 3 MB used)
disk6 - WD My Passport 260D 4.00 TB
External USB 5 Gbit/s USB
disk6s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk6s2 [APFS Container] 4.00 TB
disk9 [APFS Virtual drive] 4.00 TB (Shared by 1 volumes)
disk9s2 - W**********M (APFS) (Shared - 1.26 TB used)
disk7 - Micron Crucial X6 SSD 1.00 TB
External USB 5 Gbit/s USB
disk7s1 17 MB
disk7s2 [APFS Container] 1.00 TB
disk8 [APFS Virtual drive] 1.00 TB (Shared by 1 volumes)
disk8s1 - C*********M (APFS) (Shared - 950.89 GB used)
disk10 - Micron Crucial X6 SSD 1.00 TB
External USB 480 Mbit/s USB
disk10s1 17 MB
disk10s2 [APFS Container] 1.00 TB
disk11 [APFS Virtual drive] 1.00 TB (Shared by 2 volumes)
disk11s1 - C********6 (APFS) (Shared - 184.58 GB used)
disk11s2 - Update (APFS) (Shared - 41 KB used)
Mounted Volumes:
disk2s1 - i*********** - Data
1.03 TB (Shared - 405.72 GB used, 653.65 GB available, 600.19 GB free)
APFS
Mount point: /Volumes/i*********** - Data
disk2s5 - i*********n
1.03 TB (Shared - 15.31 GB used, 600.19 GB free)
APFS
Mount point: /Volumes/i*********n
Read-only: Yes
disk3s2 - W********p
5.00 TB (2.57 TB used, 2.43 TB free)
Journaled HFS+
Mount point: /Volumes/W********p
disk5s1 - Preboot [APFS Preboot]
1.00 TB (Shared - 303 MB used, 487.23 GB free)
APFS
Mount point: /System/Volumes/Preboot
disk5s2s1 - M*************D [APFS Snapshot]
1.00 TB (Shared - 15.75 GB used, 628.61 GB available, 487.23 GB free)
APFS
Mount point: /
Read-only: Yes
disk5s4 - VM [APFS VM]
1.00 TB (Shared - 1 MB used, 487.23 GB free)
APFS
Mount point: /System/Volumes/VM
disk5s5 - M*************** - Data [APFS Virtual drive]
1.00 TB (Shared - 495.58 GB used, 628.61 GB available, 487.23 GB free)
APFS
Mount point: /System/Volumes/Data
disk5s6 - Update
1.00 TB (Shared - 3 MB used, 487.23 GB free)
APFS
Mount point: /System/Volumes/Update
disk8s1 - C*********M
1.00 TB (Shared - 950.89 GB used, 49.09 GB free)
APFS
Mount point: /Volumes/C*********M
disk9s2 - W**********M
4.00 TB (Shared - 1.26 TB used, 2.74 TB free)
APFS
Mount point: /Volumes/W**********M
disk11s1 - C********6
1.00 TB (Shared - 184.58 GB used, 817.84 GB available, 815.40 GB free)
APFS
Mount point: /Volumes/C********6
Owners enabled: No
Network:
Interface en0: Ethernet
Interface en1: Wi-Fi
Interface bridge0: Thunderbolt Bridge
Printer sharing: Enabled
System Software:
12.1 12.1 (21C52)
Time since boot: Less than an hour
Notifications:
EtreCheckPro.app
3 notifications
Alfred 4.app
23 notifications
PDFpenPro.app
7 notifications
Security:
Gatekeeper: App Store and identified developers
System Integrity Protection: Enabled
Security Updates: Disabled
Antivirus software: None!
Printer sharing: Enabled
Unsigned Files:
Launchd: /Library/LaunchAgents/com.dymo.dls.webservice.plist
Executable: /Library/Frameworks/DYMO/SDK/DYMO.DLS.Printing.Host.app/Contents/MacOS/DYMO.DLS.Printing.Host
Details: Exact match found in the legitimate list - probably OK
Launchd: /Library/LaunchAgents/com.cisco.anyconnect.gui.plist
Executable: /Applications/Cisco/Cisco AnyConnect Secure Mobility Client.app
Details: Exact match found in the legitimate list - probably OK
Launchd: /Library/LaunchDaemons/com.cisco.anyconnect.aciseagentd.plist
Executable: /opt/cisco/anyconnect/bin/aciseagentd -d
Details: Exact match found in the legitimate list - probably OK
Launchd: /Library/LaunchDaemons/com.apple.installer.osmessagetracing.plist
Executable: /System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMessageTracer
Details: Exact match found in the legitimate list - probably OK
Launchd: /Library/LaunchDaemons/com.cisco.anyconnect.vpnagentd.plist
Executable: /opt/cisco/anyconnect/bin/vpnagentd -execv_instance
Details: Exact match found in the legitimate list - probably OK
Launchd: /Library/LaunchDaemons/com.cisco.anyconnect.ciscod.plist
Executable: /opt/cisco/hostscan/bin/ciscod -d
Details: Exact match found in the legitimate list - probably OK
Launchd: /Library/LaunchDaemons/com.wdc.WDPrivilegedHelper.plist
Executable: /Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper
Details: Exact match found in the legitimate list - probably OK
Apps: 25
Kernel Extensions:
/Library/Extensions
[Not Loaded] DymoUsbPrinterClassDriver.kext - com.dymo.usbprinterclassdriver.kext (Sanford, L.P., 1.1 - SDK 10.12)
[Not Loaded] Dropbox.kext - com.getdropbox.dropbox.kext (Dropbox, Inc., 1.13.0 - SDK 10.14)
[Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (HP Inc., 3.4.0)
[Not Loaded] JabraUSB.kext - com.jabra.usbdevice (Kim Jensen, 1.0.4 - SDK 10.13)
/Volumes/i*********** - Data/A**********s/DiskWarrior.app
[Not Loaded] DiskWarriorPreview.kext - com.alsoft.Preview (Alsoft, Inc, 5.2 - SDK 10.5)
System Launch Agents:
[Not Loaded] 14 Apple tasks
[Loaded] 211 Apple tasks
[Running] 124 Apple tasks
[Other] One Apple task
System Launch Daemons:
[Not Loaded] 37 Apple tasks
[Loaded] 202 Apple tasks
[Running] 137 Apple tasks
[Other] One Apple task
Launch Agents:
[Running] com.adobe.GC.AGM.plist (Adobe Inc. - installed 2021-12-09)
[Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2021-12-09)
[Loaded] com.adobe.ccxprocess.plist (Adobe Inc. - installed 2022-03-15)
[Other] com.brother.LOGINserver.plist (? a1772de2 - installed 2018-07-05)
[Loaded] com.cisco.anyconnect.gui.plist (? 40bd3462 - installed 2020-02-26)
[Other] com.dymo.dls.webservice.plist (? 77c41eb - installed 2018-05-10)
[Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-08-01)
Launch Daemons:
[Running] com.adobe.agsservice.plist (Adobe Inc. - installed 2021-12-09)
[Loaded] com.apple.installer.osmessagetracing.plist (? dbb717cc - installed 2019-10-05)
[Loaded] com.bombich.ccchelper.plist (Bombich Software, Inc. - installed 2019-11-05)
[Other] com.cisco.anyconnect.aciseagentd.plist (? 8b31c1c3 - installed 2015-11-27)
[Other] com.cisco.anyconnect.ciscod.plist (? d78c2ec9 - installed 2015-11-27)
[Other] com.cisco.anyconnect.vpnagentd.plist (? a7cbca7 - installed 2015-11-27)
[Other] com.dymo.pnpd.plist (? 0 - installed 2018-05-10)
[Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-08-01)
[Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-10-10)
[Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2020-09-04)
[Loaded] com.wdc.WDPrivilegedHelper.plist (? 9f7f4405 - installed 2021-12-12)
[Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2022-01-12)
User Launch Agents:
[Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2021-12-09)
[Running] com.c-command.SpamSieve.LaunchAgent.plist (C-Command Software, LLC - installed 2022-02-11)
[Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2022-02-16)
[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-08-23)
[Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-08-23)
User Login Items:
[Running] Alfred 4 (Running with Crayons Ltd - installed 2021-12-07)
Application
/Applications/Alfred 4.app
[Not Loaded] Glui Helper (App Store - installed 2021-12-07)
Modern Login Item
/Applications/Annotate.app/Contents/Library/LoginItems/Glui Helper.app
[Not Loaded] CCC User Agent (Bombich Software, Inc. - installed 2021-12-07)
Modern Login Item
/Applications/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app
[Running] Dropbox (Dropbox, Inc. - installed 2022-03-15)
Application
/Applications/Dropbox.app
[Not Loaded] Label LIVE Login Helper (App Store - installed 2022-02-19)
Modern Login Item
/Applications/Label LIVE.app/Contents/Library/LoginItems/Label LIVE Login Helper.app
[Not Loaded] LaunchAtLoginHelper (App Store - installed 2021-12-07)
Modern Login Item
/Applications/Shotty.app/Contents/Library/LoginItems/LaunchAtLoginHelper.app
[Not Loaded] StartUpHelper (Spotify - installed 2021-12-07)
Modern Login Item
/Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app
[Not Loaded] SyncFoldersProStartAtLogin (App Store - installed 2021-12-07)
Modern Login Item
/Applications/Sync Folders.app/Contents/Library/LoginItems/SyncFoldersProStartAtLogin.app
[Not Loaded] Todoist Login Helper (App Store - installed 2022-02-19)
Modern Login Item
/Applications/Todoist.app/Contents/Library/LoginItems/Todoist Login Helper.app
[Not Loaded] HP Device Monitor (HP Inc. - installed 2020-12-19)
Modern Login Item
/Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app
Internet Plug-ins:
DYMO Safari Addin: (Sanford, L.P. - installed 2021-12-07)
DYMO NPAPI Addin: 1.0 (Sanford, L.P. - installed 2021-12-07)
Backup:
Skip System Files: No
Auto backup: Yes
Volumes being backed up:
M*************D: Disk size: 1.00 TB - Disk used: 512.94 GB
C********6: Disk size: 1.00 TB - Disk used: 184.78 GB
Destinations:
W********p [Local]
Total size: 5.00 TB
Total number of backups: 41
Oldest backup: 2021-12-03 09:22:37
Last backup: 2022-03-17 12:15:10
W**********M [Local] (Last used)
Total size: 4.00 TB
Total number of backups: 45
Oldest backup: 2022-01-16 06:39:43
Last backup: 2022-03-08 19:06:24
12 local snapshots
Oldest local snapshot: 2022-03-08 18:53:50
Last local snapshot: 2022-03-17 12:29:33
3rd party backup: Carbon Copy Cloner
Performance:
System Load: 5.19 (1 min ago) 3.71 (5 min ago) 1.64 (15 min ago)
Nominal I/O speed: 0.00 MB/s
File system: 22.05 seconds
Write speed: 436 MB/s
Read speed: 423 MB/s
CPU Usage Snapshot:
Type Overall
System: 28 %
User: 65 %
Idle: 7 %
Top Processes Snapshot by CPU:
Process (count) CPU (Source - Location)
mds_stores 175.66 % (Apple)
Dropbox (3) 99.36 % (Dropbox, Inc.)
mds 24.24 % (Apple)
kernel_task 15.60 % (Apple)
EtreCheckPro 12.60 % (Etresoft, Inc.)
Top Processes Snapshot by Memory:
Process (count) RAM usage (Source - Location)
Dropbox (3) 1.07 GB (Dropbox, Inc.)
EtreCheckPro 711 MB (Etresoft, Inc.)
mds_stores 261 MB (Apple)
Dropbox Web Helper (3) 232 MB (Dropbox, Inc.)
Finder 185 MB (Apple)
Top Processes Snapshot by Network Use:
Process Input / Output (Source - Location)
Dropbox 130 KB / 2 MB (Dropbox, Inc.)
mDNSResponder 171 KB / 113 KB (Apple)
apsd 31 KB / 32 KB (Apple)
CalendarAgent 25 KB / 14 KB (Apple)
rapportd 7 KB / 31 KB (Apple)
Top Processes Snapshot by Energy Use:
Process (count) Energy (0-100) (Source - Location)
Dropbox (3) 43 (Dropbox, Inc.)
WindowServer 4 (Apple)
bluetoothd 1 (Apple)
launchd 1 (Apple)
NotificationCenter 0 (Apple)
Virtual Memory Information:
Physical RAM: 16 GB
Free RAM: 5.80 GB
Used RAM: 4.70 GB
Cached files: 5.50 GB
Available RAM: 11.30 GB
Swap Used: 0 B
Software Installs (past 60 days):
Install Date Name (Version)
2022-02-19 SiteSucker (4.3.3)
2022-02-19 PhotoSweeper (4.3.0)
2022-02-19 Grammarly for Safari (9.53)
2022-02-19 Label LIVE (2.6.7)
2022-02-19 Todoist (8.0.6)
Clean up:
/Library/LaunchAgents/com.brother.LOGINserver.plist
/Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/MacOS/LOGINserver
Executable not found
/Library/LaunchDaemons/com.dymo.pnpd.plist
/Library/Printers/DYMO/Utilities/pnpd
Executable not found
Diagnostics Information (past 7-30 days):
2022-03-17 11:29:40 mdsync - High CPU Use (16 times)
Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mdsync
2022-03-17 11:29:23 Dropbox.app - High CPU Use (20 times)
Executable: /Applications/Dropbox.app
2022-03-17 07:53:37 PDFpenPro.app - High CPU Use
Executable: /Applications/PDFpenPro.app
2022-03-16 17:15:36 signpost_reporter - High CPU Use (6 times)
Executable: /usr/libexec/signpost_reporter
2022-03-16 12:55:37 backupd - High CPU Use (3 times)
Executable: /System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd
2022-03-13 20:57:19 Kernel Panic (2 times)
Details:
panic(cpu 3 caller 0xffffff801071c61a): initproc exited -- exit reaso
n namespace 2 subcode 0xa description: none
2022-03-11 11:57:21 Microsoft Word.app - Hang (2 times)
Executable: /Applications/Microsoft Word.app
2022-03-11 11:47:11 Safari.app - Hang
Executable: /Applications/Safari.app
End of report
Last edited by a moderator:
