Mac Mail marking messages as junk

[robtcallahan]

Hi,

I have tried a number of things, but MacOS Mojave is still moving messages to my junk folder when it shouldn't. For example, shipment notifications from Amazon where I have added the sender's email address to my contacts list and I have spam filtering on and allow messages where the sender's address is in my contacts. What's going on here?

Thanks,
Rob

 

[28Gauge]

Same problem here. I have added senders to my contact list, yet some still go to the junk folder.

 

[velocityg4]

Are you sure it isn't your e-mail provider doing it? If you've flagged a sender as okay in your mail client and they keep going to junk. Next time you see them in your junk folder. Leave it there and log into your web interface. Then mark it as not junk there.

 

[28Gauge]

Are you sure it isn't your e-mail provider doing it? If you've flagged a sender as okay in your mail client and they keep going to junk. Next time you see them in your junk folder. Leave it there and log into your web interface. Then mark it as not junk there.

Thanks, I didn’t think of that. I will give it a try.