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Phil Holland

macrumors 6502
Original poster
Jun 7, 2011
318
177
Dallas
Hello!

I just sat down at my desk and my week old Mac mini was off.

it will not power on.
No light.
no startup chime.

I’ve removed peripherals and tried different outlets.

unplugged and waited and replaced.

No success.
Down anyone have any ideas?

thank you!
 

jerryk

macrumors 604
Nov 3, 2011
7,421
4,208
SF Bay Area
Hello!

I just sat down at my desk and my week old Mac mini was off.

it will not power on.
No light.
no startup chime.

I’ve removed peripherals and tried different outlets.

unplugged and waited and replaced.

No success.
Down anyone have any ideas?

thank you!
Contact Apple support. Let them troubleshoot and if they want to fix it see if you can get them to ship you a new one instead.

Unfortunately, infant mortality of electronics is real.
 
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jazz1

Contributor
Aug 19, 2002
4,676
19,804
Mid-West USA
Not super happy with the solution.
Had to put a hold on my card for an advanced replacement.
So did Apple say when you can expect the replacement? If that happens to me I think I’d use my AMEX as they seem to standby their customers when transactions go bad.
 

Phil Holland

macrumors 6502
Original poster
Jun 7, 2011
318
177
Dallas
It will likely be Tuesday before a new computer is shipped.

also Tuesday before I have return labels.

and I have to put a hold on my card for the replacement since it’s sent in advance.

I know in the greater picture these are small issues but I’m disappointed apple has no in store replacement procedure for a defective 9 day old computer but you can make an appointment to by an iPhone case.

such is life.
 
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Luposian

macrumors 6502
Apr 10, 2005
389
258
Hard to believe an M1 Mac Mini power supply would die like that. Was your M1 Mac Mini plugged straight into the wall or a surge protected power strip or UPS? If it got hit with a power surge from a power outage or something, mighta been enough to pop something inside of it. :(
 

Luposian

macrumors 6502
Apr 10, 2005
389
258
Plugged into power strip.

circuit breaker wasn’t tripped. Everything else was powered up just fine.
Just a thought... have you unhplugged the M1 Mac Mini, left it unplugged for about 20 seconds, then held down the power button for 30 seconds-1 minute? I'm wondering if a shutdown glitch is stuck in some memory blob and you need to completely drain out whatever power might be stored up in some capacitor or something, so it can start up properly. It's a long shot, but I seem to recall that being used at some point... but not sure if it was a Mac or a PC that I recall it from. Couldn't hurt to try.
 
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Luposian

macrumors 6502
Apr 10, 2005
389
258
If your M1 Mac Mini wasn't under warranty or within the return windows, I'd say look up a tear-down video for the power supply and see if you could track down the faulty component. Hmm... I recall they (a site or two) said that the M1 Mac Mini PSU is identical to the Intel Mac Mini PSU. Maybe look up a video for PSU issues for the Intel Mac Mini or see if someone has had a similar problem and what they did (or needed to do) to fix it.
 
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hugodrax

macrumors 65816
Jul 15, 2007
1,225
640
Not all power strips are created equal. The best are the isobar power strips plugged into a good UPS that offers sinewave output.
 

Phil Holland

macrumors 6502
Original poster
Jun 7, 2011
318
177
Dallas
I think the power strip isn’t the weak link here. The hard drives and monitor plugged into it undisturbed are fine.

the dead 8 day since first power up machine is the more likely culprit.
 

Luposian

macrumors 6502
Apr 10, 2005
389
258
I think the power strip isn’t the weak link here. The hard drives and monitor plugged into it undisturbed are fine.

the dead 8 day since first power up machine is the more likely culprit.
However, what hugodrax says is not without merit. A low end or super cheap no name "surge protector" power strip could easily allow some transient spikes through, which (given how low-powered (power draw) the M1 is and it's supporting eletronics), could have popped something. Things like monitors and other electronics have higher power draw and, therefore, likely sturdier (less sensitive) electronics. Doesn't make the outome any better, but at least might explain the possibly cause of what happened. Of course, if you have to baby your electronics for fear that a little blip in your power could blow them, doesn't make them much fun to use either. Hopefully you don't have any personal files/info on the SSD on it, in case Apple has to replace it. Or, at the very least, hope that all the stuff you have on it is backed up.
 

hovrmind

macrumors newbie
Apr 14, 2021
1
0
Hello!

I just sat down at my desk and my week old Mac mini was off.

it will not power on.
No light.
no startup chime.

I’ve removed peripherals and tried different outlets.

unplugged and waited and replaced.

No success.
Down anyone have any ideas?

thank you!
Hi there! Is there any update on your problem? I have gone through a similar problem yesterday. The mac mini m1 won't start simply. No light, no power, no start-up chime. Do you mind giving an update on your situation? That would be a great insight to me as it seems I am facing the same issues. Thanks.
 

jdb8167

macrumors 601
Nov 17, 2008
4,859
4,599
This type of problem was potentially fixed in 11.2.2. The report you are responding too was from November 2020. Long before the release of 11.2.2.

What version of Big Sur are you on?
 
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