My mac pro 2013 seems to just randomly freeze and restart. I have tried doing a complete wipe of the SSD and reinstall of Big Sur, but the issue still seems to happen at random times. It used to happen consistently in Safari before the restore. I have included the EtreCheck report below:
Kyle’s Mac Pro 2021-05-08 (Solution)
EtreCheckPro version: 6.4.4 (6E015)
Report generated: 2021-05-08 14:45:49
Download EtreCheckPro from https://etrecheck.com Runtime: 3:01
Performance: Excellent
Problem: Beachballing
Description:
Randomly locks up at times, then mouse cursor disappears and computer restarts itself after a few minutes. Upon restart greeted with compute
r experienced and issue and was restarted, gives kernel panic report o
f:
panic(cpu 2 caller 0xffffff80221eba25): userspace watchdog timeout: no successful checkins from com.apple.WindowServer in 120 seconds service: com.apple.logd, total successful checkins since load (7020 se conds ago): 703, last successful checkin: 0 seconds ago
service: com.apple.WindowServer, total successful checkins since load (6990 seconds ago): 686, last successful checkin: 120 seconds ago Backtrace (CPU 2), Frame : Return Address
0xffffffa0dd68b670 : 0xffffff801ee8e02d
0xffffffa0dd68b6c0 : 0xffffff801efd48e3
0xffffffa0dd68b700 : 0xffffff801efc4eda
0xffffffa0dd68b750 : 0xffffff801ee32a2f
0xffffffa0dd68b770 : 0xffffff801ee8d84d
0xffffffa0dd68b890 : 0xffffff801ee8db43
0xffffffa0dd68b900 : 0xffffff801f69d6f4
0xffffffa0dd68b970 : 0xffffff80221eba25
0xffffffa0dd68b980 : 0xffffff80221eb660
0xffffffa0dd68b9a0 : 0xffffff801f61eede
0xffffffa0dd68b9f0 : 0xffffff80221eaa34
0xffffffa0dd68bb20 : 0xffffff801f62911b
0xffffffa0dd68bc80 : 0xffffff801ef80401
0xffffffa0dd68bd90 : 0xffffff801ee936ad
0xffffffa0dd68be00 : 0xffffff801ee69c85
0xffffffa0dd68be60 : 0xffffff801ee812a2
0xffffffa0dd68bef0 : 0xffffff801efa91fd
0xffffffa0dd68bfa0 : 0xffffff801ee33216
Kernel Extensions in backtrace: com.apple.driver.watchdog(1.0)[57B278ED-0B7C-3544-9CFE-53963B B1DAF3]@0xffffff80221e9000->0xffffff80221ebfff
Process name corresponding to current thread: watchdogd
Mac OS version:
20E241
Kernel version:
Darwin Kernel Version 20.4.0: Thu Apr 22 21:46:47 PDT 2021; root:xnu-7 195.101.2~1/RELEASE_X86_64
Kernel UUID: 068F99A3-1DB3-31C0-87D5-09942F122BB6
KernelCache slide: 0x000000001ec00000
KernelCache base: 0xffffff801ee00000
Kernel slide: 0x000000001ec10000
Kernel text base: 0xffffff801ee10000
__HIB text base: 0xffffff801ed00000
System model name: MacPro6,1 (Mac-F60DEB81FF30ACF6)
System shutdown begun: NO
Panic diags file available: YES (0x0)
Hibernation exit count: 0
System uptime in nanoseconds: 7023452609023
Page 1
Kyle’s Mac Pro 2021-05-08 (Solution)
Last Sleep: absolute base_tsc base_nano
Uptime : 0x000006634665e8de
Sleep : 0x0000000000000000 0x0000000000000000 0x0000000000000000 Wake : 0x0000000000000000 0x0000000b3f3d33df 0x0000000000000000 last started kext at 2980699172256: >!UAudio 405.39 (addr 0xffffff7fb8 112000, size 315392)
last stopped kext at 3177560189533: >!UAudio 405.39 (addr 0xffffff7fb8 112000, size 315392)
loaded kexts:
>!ATopCaseHIDEventDriver 4040.11
>AudioAUUC 1.70
>!APlatformEnabler 2.7.0d0
>AGPM 122
>X86PlatformShim 1.0.0
>!AUpstreamUserClient 3.6.8
>!AMCCSControl 1.14
@kext.AMDFramebuffer 4.0.4
>!AHDA 283.15
@filesystems.autofs 3.0
@fileutil 20.036.15
@kext.AMDRadeonX4000 4.0.4
@kext.AMDRadeonServiceManager 4.0.4
>!AGraphicsDevicePolicy 6.2.9
@AGDCPluginDisplayMetrics 6.2.9
>pmtelemetry 1
|IOUserEthernet 1.0.1
>usb.!UUserHCI 1
|IO!BSerialManager 8.0.4d18
@Dont_Steal_Mac_OS_X 7.0.0
>!AHV 1
>!ADiskImages2 1
@kext.AMD7000!C 4.0.4
>eficheck 1
>!AThunderboltIP 4.0.3
>!ALPC 3.1
>!A!ISlowAdaptiveClocking 4.0.0
>!A!IMCEReporter 115
>!AMGPUPowerControl 6.2.9
|IO!BUSBDFU 8.0.4d18
>!AFileSystemDriver 3.0.1
@filesystems.tmpfs 1
@filesystems.hfs.kext 556.100.11
@BootCache 40
@!AFSCompression.!AFSCompressionTypeZlib 1.0.0 @!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1
@filesystems.apfs 1677.100.114
>AirPort.BrcmNIC 1400.1.1
>!AAHCIPort 346.100.2
|!ABCM5701Ethernet 11.0.0
@private.KextAudit 1.0
>!AACPIEC 6.1
>!AACPIButtons 6.1
>!ARTC 2.0
>!AHPET 1.8
>!ASMBIOS 2.1
>!AAPIC 1.7
>!A!ICPUPowerManagementClient 222.0.0
Page 2
Kyle’s Mac Pro 2021-05-08 (Solution)
@!ASystemPolicy 2.0.0 @nke.applicationfirewall 311 |IOKitRegistryCompatibility 1 |EndpointSecurity 1 >!A!ICPUPowerManagement 222.0.0 >!AHIDKeyboard 224 >!AMultitouchDriver 4440.3 >!AInputDeviceSupport 4400.35 >!AHS!BDriver 4040.11 >IO!BHIDDriver 8.0.4d18 >!ASMBus!C 1.0.18d1
>DspFuncLib 283.15 @kext.OSvKernDSPLib 529
@kext.triggers 1.0 @kext.AMDRadeonX4030HWLibs 1.0 |IOAccelerator!F2 442.9 @kext.AMDRadeonX4000HWServices 4.0.4 |IOSerial!F 11
|IOAVB!F 940.4
|IOEthernetAVB!C 1.1.0
>!AHDA!C 283.15
|IOHDA!F 283.15
|IOAudio!F 300.6.1
@vecLib.kext 1.2.0
@kext.AMDSupport 4.0.4 @plugin.IOgPTPPlugin 980.4 @!AGPUWrangler 6.2.9 @!AGraphicsDeviceControl 6.2.9 >X86PlatformPlugin 1.0.0 >IOPlatformPlugin!F 6.0.0d8 |IOSlowAdaptiveClocking!F 1.0.0 >!AGraphicsControl 6.2.9 >!ABacklightExpert 1.1.0
|IONDRVSupport 585.1
|IOGraphics!F 585.1 >!AThunderboltDPOutAdapter 8.1.4 |Broadcom!BHost!CUSBTransport 8.0.4d18 |IO!BHost!CUSBTransport 8.0.4d18 |IO!BHost!CTransport 8.0.4d18 >usb.IOUSBHostHIDDevice 1.2
>usb.cdc 5.0.0
>usb.networking 5.0.0 >usb.!UHostCompositeDevice 1.2 >usb.!UHub 1.2 >!AThunderboltDPInAdapter 8.1.4 >!AThunderboltDPAdapter!F 8.1.4 >!AThunderboltPCIDownAdapter 4.1.1 >!ABSDKextStarter 3
|IOSurface 290.7 @filesystems.hfs.encodings.kext 1 >!AXsanScheme 3
|IOAHCIBlock!S 332 >!AThunderboltNHI 7.2.8 |IOThunderbolt!F 9.3.2 >usb.!UXHCIPCI 1.2
>usb.!UXHCI 1.2 >usb.!UHostPacketFilter 1.0
Page 3
Kyle’s Mac Pro 2021-05-08 (Solution)
|IO80211!F 1200.12.2b1 |IOSkywalk!F 1
>corecapture 1.0.4
|IOUSB!F 900.4.2
|IOAHCI!F 294.100.1 >mDNSOffloadUserClient 1.0.1b8 >usb.!UEHCIPCI 1.2
>usb.!UEHCI 1.2 >!AEFINVRAM 2.1 >!AEFIRuntime 2.1 |IOSMBus!F 1.1
|IOHID!F 2.0.0
$!AImage4 3.0.0 |IOTimeSync!F 980.4 |IONetworking!F 3.4 >DiskImages 493.0.0 |IO!B!F 8.0.4d18 |IOReport!F 47 |IO!BPacketLogger 8.0.4d18$quarantine 4
$sandbox 300.0
@Kext.!AMatch 1.0.0d1
|CoreAnalytics!F 1
>!ASSE 1.0
>!AKeyStore 2
>!UTDM 511.101.1
|IOUSBMass!SDriver 184.101.1 |IOSCSIBlockCommandsDevice 436.100.4 |IO!S!F 2.1
|IOSCSIArchitectureModel!F 436.100.4 >!AMobileFileIntegrity 1.0.5 @kext.CoreTrust 1
>!AFDEKeyStore 28.30 >!AEffaceable!S 1.0 >!ACredentialManager 1.0 >KernelRelayHost 1
|IOUSBHost!F 1.2 >!UHostMergeProperties 1.2 >usb.!UCommon 1.0 >!ABusPower!C 1.0 >!ASEPManager 1.0.1 >IOSlaveProcessor 1 >!AACPIPlatform 6.1 >!ASMC 3.1.9
|IOPCI!F 2.9 |IOACPI!F 1.4 >watchdog 1 @kec.pthread 1 @kec.corecrypto 11.1 @kec.Libm 1
Major Issues:
Anything that appears on this list needs immediate attention.
No Time Machine backup - Time Machine backup not found.
Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure. Heavy CPU usage - Some processes are using an unusually high amount of CPU.
Page 4
Kyle’s Mac Pro 2021-05-08 (Solution)
Minor Issues:
These issues do not need immediate attention but they may indicate future problems or opportunities for improvem ent.
Runaway user process - A user process is using a large percentage of your CPU.
Hardware Information:
Mac Pro (Late 2013)
Mac Pro Model: MacPro6,1
3.5 GHz 6-Core Intel Xeon E5 (Xeon(R)) CPU: 6-core 32 GB RAM - Upgradeable
Video Information:
AMD FirePro D300 - VRAM: 2 GB LG HDR 4K 4608 x 2592
Drives:
disk0 - APPLE SSD SM0256G 251.00 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x4 Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 250.79 GB
disk1 [APFS Virtual drive] 250.79 GB (Shared by 6 volumes) disk1s1 (APFS) [APFS Container] (Shared - 15.35 GB used)
disk1s1s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.35 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 284 MB used)
disk1s3 - Recovery (APFS) [Recovery] (Shared - 622 MB used)
disk1s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used)
disk1s6 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 68.79 GB used) disk1s7 - Update (APFS) (Shared - 999 KB used)
Mounted Volumes:
disk1s1s1 - Macintosh HD [APFS Snapshot]
250.79 GB (Shared - 15.35 GB used, 163.46 GB free) APFS
Mount point: /
Read-only: Yes
disk1s2 - Preboot [APFS Preboot]
250.79 GB (Shared - 284 MB used, 163.46 GB free) APFS
Mount point: /System/Volumes/Preboot
disk1s4 - VM [APFS VM]
250.79 GB (Shared - 2.15 GB used, 163.46 GB free) APFS
Mount point: /System/Volumes/VM
disk1s6 - Macintosh HD - Data [APFS Virtual drive] 250.79 GB (Shared - 68.79 GB used, 163.46 GB free) APFS
Mount point: /System/Volumes/Data
disk1s7 - Update
250.79 GB (Shared - 999 KB used, 163.46 GB free) APFS
Mount point: /System/Volumes/Update
Page 5
Kyle’s Mac Pro 2021-05-08 (Solution)
Network:
Interface en0: Ethernet 1 Interface en1: Ethernet 2 Interface en2: Wi-Fi
802.11 a/b/g/n/ac
Interface en9: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 1.66 TB available
System Software:
macOS Big Sur 11.3.1 (20E241) Time since boot: Less than an hour
Notifications:
AdBlock.app
one notification
Security:
Gatekeeper: App Store and identified developers System Integrity Protection: Enabled
Antivirus software: Apple
System Launch Agents:
[Not Loaded] 17 Apple tasks [Loaded] 188 Apple tasks [Running] 129 Apple tasks
System Launch Daemons:
[Not Loaded] 36 Apple tasks [Loaded] 192 Apple tasks [Running] 132 Apple tasks [Other] One Apple task
Launch Agents:
[Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2021-05-08) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-05-08)
Launch Daemons:
[Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2021-05-08) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2021-05-08)
[Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-05-08)
[Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2021-04-12)
[Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2021-05-08)
User Login Items:
[Running] Magnet (App Store - installed 2021-05-08) Application
/Applications/Magnet.app
[Not Loaded] LoginHelper (App Store - installed 2021-05-08)
Modern Login Item
/Applications/Memory Clean 2.app/Contents/Library/LoginItems/LoginHelper.app
[Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2021-05-08) Modern Login Item
Page 6
Kyle’s Mac Pro 2021-05-08 (Solution)
/Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app
[Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2021-05-08) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app
[Not Loaded] SpeedTestHelper (App Store - installed 2021-05-08)
Modern Login Item /Applications/Speedtest.app/Contents/Library/LoginItems/SpeedTestHelper.app
Safari Extensions:
AdBlock Engine (App Store - installed 2021-05-08) AdBlock Icon (App Store - installed 2021-05-08) Grammarly for Safari (App Store - installed 2021-05-08) Honey (App Store - installed 2021-05-08)
Backup:
Time Machine Not Configured!
Performance:
System Load: 2.38 (1 min ago) 3.14 (5 min ago) 2.46 (15 min ago) Nominal I/O speed: 9.58 MB/s
File system: 19.97 seconds
Write speed: 754 MB/s
Read speed: 1362 MB/s
CPU Usage Snapshot: Type Overall System: 6 %
User: 11 %
Idle: 83 %
Top Processes Snapshot by CPU:
Process (count) CPU (Source - Location) com.apple.photos.ImageConversionService 82.84 % (Apple) EtreCheckPro 48.04 % (Etresoft, Inc.) VTDecoderXPCService 32.58 % (Apple)
WindowServer 9.26 % (Apple)
photolibraryd 8.36 % (Apple)
Top Processes Snapshot by Memory:
Process (count) RAM usage (Source - Location) com.apple.WebKit.WebContent (11) 1.61 GB (Apple) EtreCheckPro 662 MB (Etresoft, Inc.) MTLCompilerService (16) 290 MB (Apple)
Dock 273 MB (Apple)
Microsoft OneNote 225 MB (Microsoft Corporation)
Top Processes Snapshot by Network Use:
Process Input / Output (Source - Location) nsurlsessiond 35 MB / 187 KB (Apple) mDNSResponder 1 MB / 70 KB (Apple) com.apple.WebKit.Networking 345 KB / 101 KB (Apple) apsd 34 KB / 41 KB (Apple)
homed 50 KB / 4 KB (Apple)
Top Processes Snapshot by Energy Use:
Page 7
Kyle’s Mac Pro 2021-05-08 (Solution)
Process (count) Energy (0-100) (Source - Location) nsurlsessiond (2) 14 (Apple)
cloudd 8 (Apple) com.apple.photos.ImageConversionService 6 (Apple) photolibraryd 6 (Apple)
mdworker_shared (10) 3 (Apple)
Virtual Memory Information:
Physical RAM: 32 GB
Free RAM: 17.72 GB Used RAM: 7.98 GB Cached files: 6.30 GB
Available RAM: 24.02 GB Swap Used: 0 B
Software Installs (past 60 days):
Install Date Name (Version)
2021-05-07 macOS 11.3.1 (11.3.1)
2021-05-08 MRTConfigData (1.78) 2021-05-08 XProtectPlistConfigData (2145) 2021-05-08 Microsoft Office (16.48.21041102) 2021-05-08 Cryptowatch Desktop (0.3.2) 2021-05-08 LiquidText (1.1.9)
2021-05-08 GoodNotes (5.7.0) 2021-05-08 Numbers (11.0) 2021-05-08 Affinity Publisher (1.9.3) 2021-05-08 Notability (10.4) 2021-05-08 Speedtest (1.20) 2021-05-08 Memory Clean 2 (1.8) 2021-05-08 Grammarly for Safari (9.30) 2021-05-08 AdBlock (1.28.2) 2021-05-08 Server (10.10.3.0) 2021-05-08 The Unarchiver (4.3.3) 2021-05-08 Pages (11.0)
2021-05-08 Disk Speed Test (3.3) 2021-05-08 Honey (12.8.6) 2021-05-08 Magnet (2.6.0) 2021-05-08 Keynote (11.0) 2021-05-08 Novabench (4.0.1) 2021-05-08 Twitter (8.63.1) 2021-05-08 Affinity Photo (1.9.3) 2021-05-08 Xcode (12.5) 2021-05-08 Microsoft To Do (2.43)
Diagnostics Information (past 7-30 days):
2021-05-08 14:33:26 Kernel Panic Details:
panic(cpu 2 caller 0xffffff80221eba25): userspace watchdog timeout: no successful checkins from com.apple.WindowServer in 120 seconds
2021-05-08 14:27:22 WindowServer - Crash
Executable: /System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/Resources/WindowServer Details:
StartTime:2021-05-08 12:36:15 GPU:AMD
Page 8
Kyle’s Mac Pro 2021-05-08 (Solution)
MetalDevice for accelerator(0xa36b): 0x7f973ad34f48 (MTLDevice: 0x7f97 60040000) IOService:/AppleACPIPlatformExpert/PCI0@0/AppleACPIPCI/GFXB@3/IOPP/GFX 2@0/ATY,MaguroS@5/AMDFramebufferSI
Assertion failed: (isReady - AMD: AMD transaction hang or work overloa d (AMD IOFB)
DisplayID: 0x1b5d0ef5
Surface Use Counts: 44(2) 42(0)
FB RegID: 4294968982, On Glass SurfaceIDs: 7 102 38, Transactions: [ A ctive: SurfaceID: 7 ] [ GPU Busy: SurfaceID: 102 ] [ GPU Busy: Surface
ID: 38 ], Surface Use Counts: 7(1) 38(2) 102(1) , Notified IsActive Su rfaceIDs: 7, 38, 7, Notified IsActive TransactionIDs: 104434, 104435, 104436, TransactionNotificationCode: 0
Call to GetPixelInformation() with pixel aperture 0xaa failed with cod e 0xe00002e6
Call to GetPixelInformation() with pixel aperture 0xbb failed with cod e 0xe00002e6
IOAF Debugging Info:Accelerator: fModelName: 'AMD FirePro D300' fDeviceTerminated: NO fGPURestartCount: 9
Event Machine:
fHWErrorStampIdx: [0x010]
Busy channels:
[index]: fGPUStamp | sstamp | Label and status
[0x00f]: 0x0013b426 | 0x0013b56a | VMPT is processing stamp 12
91303 [0x13b427] submitted from 'kernel_task'(0) on Unknown context; 3 23 pending
[0x00e]: 0x000197f4 | 0x000197f6 | DisplayPipe5 is idle
[0x004]: 0x0000cdc2 | 0x0000cded | DMA1 is processing stamp 52
675 [0xcdc3] submitted from 'kernel_task'(0) on Unknown context; 42 pe nding
[0x003]: 0x000d18dd | 0x000d190f | DMA0 is processing stamp 85
8334 [0xd18de] submitted from 'com.apple.photos'(7713) on Unknown cont ext; 49 pending; blocked on stamp 1291304 [0x13b428] on channel 0x00f (VMPT)
[0x002]: 0x00013d60 | 0x00013d61 | Compute1 is processing stamp 81
249 [0x13d61] submitted from 'com.apple.photos'(7713) on Metal context
; blocked on stamp 858335 [0xd18df] on channel 0x003 (DMA0); blocked o n stamp 882662 [0xd77e6] on channel 0x000 (GFX); blocked on stamp 1291 306 [0x13b42a] on channel 0x00f (VMPT)
[0x000]: 0x000d77e5 | 0x000d782e | GFX is processing stamp 88
2662 [0xd77e6] on Unknown context; 72 pending
Events Timing:
FB will power off: 6672027 ms ago
FB did power on: 6672027 ms ago
System Will Sleep: 6672027 ms ago
System Did Wake: 6672027 ms ago
Mode Will change: 6217650 ms ago
Mode Did change: 6217576 ms ago
Queue state:
0 r : ch [0x000] stamp [0xd77ee];
1 : ch [0x000] stamp [0xd7822];
2 w : ch [0x000] stamp [0xd77d6];
3 L: ch [0x000] stamp [0xd77e3];
DisplayPipe: TQRC: 104436; TQWC: 104438; Pending: N; Live: Y; Next: 10 4438; EvtIR: ON; VBLIR: OFF; TransactIR: OFF; NTQID-RC: 104434-0x0 104
Page 9
Kyle’s Mac Pro 2021-05-08 (Solution)
435-0x0 104436-0x0
STAT ea0 MODE 0 SLAV 0 WSAA 1 WSAAPS 1 DISP 0 PWR 2 MODE 80001022 HA 3 840 VA 2160 HS 4608 VS 2592 PCLK 594000 PD 5 DPCH 0 DPSM 0 LHPT 45290 3882148 STAT e7 PWR 0 0 V Counter diff 9e 10807 0 SMU 1Notified TIDs:
104434 104435 104436 MachPort: 0xb017
IOP Notified Transaction IDs: 104431, 104432, 104433 104434 104435 104
436; IOP TransactionCode: 0 IOP TSCH: (104433, 0), (104434, 0), (10443
5, 0), (104436, 0), (104437, 0), (104438, 0)
), function CoreDisplay_NotReady, file /System/Volumes/Data/SWE/macOS/ BuildRoots/2288acc43c/Library/Caches/com.apple.xbs/Sources/CoreDisplay /CoreDisplay-236.4/CoreDisplay/Display/Display.cpp, line 3072.
2021-05-08 13:46:38 Microsoft Outlook.app - High CPU Use Executable: /Applications/Microsoft Outlook.app
2021-05-08 13:11:09 installd - High CPU Use
Executable: /System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/Resources/installd
End of report
Page 10
EtreCheckPro version: 6.4.4 (6E015)
Report generated: 2021-05-08 14:45:49
Download EtreCheckPro from https://etrecheck.com Runtime: 3:01
Performance: Excellent
Problem: Beachballing
Description:
Randomly locks up at times, then mouse cursor disappears and computer restarts itself after a few minutes. Upon restart greeted with compute
r experienced and issue and was restarted, gives kernel panic report o
f:
panic(cpu 2 caller 0xffffff80221eba25): userspace watchdog timeout: no successful checkins from com.apple.WindowServer in 120 seconds service: com.apple.logd, total successful checkins since load (7020 se conds ago): 703, last successful checkin: 0 seconds ago
service: com.apple.WindowServer, total successful checkins since load (6990 seconds ago): 686, last successful checkin: 120 seconds ago Backtrace (CPU 2), Frame : Return Address
0xffffffa0dd68b670 : 0xffffff801ee8e02d
0xffffffa0dd68b6c0 : 0xffffff801efd48e3
0xffffffa0dd68b700 : 0xffffff801efc4eda
0xffffffa0dd68b750 : 0xffffff801ee32a2f
0xffffffa0dd68b770 : 0xffffff801ee8d84d
0xffffffa0dd68b890 : 0xffffff801ee8db43
0xffffffa0dd68b900 : 0xffffff801f69d6f4
0xffffffa0dd68b970 : 0xffffff80221eba25
0xffffffa0dd68b980 : 0xffffff80221eb660
0xffffffa0dd68b9a0 : 0xffffff801f61eede
0xffffffa0dd68b9f0 : 0xffffff80221eaa34
0xffffffa0dd68bb20 : 0xffffff801f62911b
0xffffffa0dd68bc80 : 0xffffff801ef80401
0xffffffa0dd68bd90 : 0xffffff801ee936ad
0xffffffa0dd68be00 : 0xffffff801ee69c85
0xffffffa0dd68be60 : 0xffffff801ee812a2
0xffffffa0dd68bef0 : 0xffffff801efa91fd
0xffffffa0dd68bfa0 : 0xffffff801ee33216
Kernel Extensions in backtrace: com.apple.driver.watchdog(1.0)[57B278ED-0B7C-3544-9CFE-53963B B1DAF3]@0xffffff80221e9000->0xffffff80221ebfff
Process name corresponding to current thread: watchdogd
Mac OS version:
20E241
Kernel version:
Darwin Kernel Version 20.4.0: Thu Apr 22 21:46:47 PDT 2021; root:xnu-7 195.101.2~1/RELEASE_X86_64
Kernel UUID: 068F99A3-1DB3-31C0-87D5-09942F122BB6
KernelCache slide: 0x000000001ec00000
KernelCache base: 0xffffff801ee00000
Kernel slide: 0x000000001ec10000
Kernel text base: 0xffffff801ee10000
__HIB text base: 0xffffff801ed00000
System model name: MacPro6,1 (Mac-F60DEB81FF30ACF6)
System shutdown begun: NO
Panic diags file available: YES (0x0)
Hibernation exit count: 0
System uptime in nanoseconds: 7023452609023
Page 1
Kyle’s Mac Pro 2021-05-08 (Solution)
Last Sleep: absolute base_tsc base_nano
Uptime : 0x000006634665e8de
Sleep : 0x0000000000000000 0x0000000000000000 0x0000000000000000 Wake : 0x0000000000000000 0x0000000b3f3d33df 0x0000000000000000 last started kext at 2980699172256: >!UAudio 405.39 (addr 0xffffff7fb8 112000, size 315392)
last stopped kext at 3177560189533: >!UAudio 405.39 (addr 0xffffff7fb8 112000, size 315392)
loaded kexts:
>!ATopCaseHIDEventDriver 4040.11
>AudioAUUC 1.70
>!APlatformEnabler 2.7.0d0
>AGPM 122
>X86PlatformShim 1.0.0
>!AUpstreamUserClient 3.6.8
>!AMCCSControl 1.14
@kext.AMDFramebuffer 4.0.4
>!AHDA 283.15
@filesystems.autofs 3.0
@fileutil 20.036.15
@kext.AMDRadeonX4000 4.0.4
@kext.AMDRadeonServiceManager 4.0.4
>!AGraphicsDevicePolicy 6.2.9
@AGDCPluginDisplayMetrics 6.2.9
>pmtelemetry 1
|IOUserEthernet 1.0.1
>usb.!UUserHCI 1
|IO!BSerialManager 8.0.4d18
@Dont_Steal_Mac_OS_X 7.0.0
>!AHV 1
>!ADiskImages2 1
@kext.AMD7000!C 4.0.4
>eficheck 1
>!AThunderboltIP 4.0.3
>!ALPC 3.1
>!A!ISlowAdaptiveClocking 4.0.0
>!A!IMCEReporter 115
>!AMGPUPowerControl 6.2.9
|IO!BUSBDFU 8.0.4d18
>!AFileSystemDriver 3.0.1
@filesystems.tmpfs 1
@filesystems.hfs.kext 556.100.11
@BootCache 40
@!AFSCompression.!AFSCompressionTypeZlib 1.0.0 @!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1
@filesystems.apfs 1677.100.114
>AirPort.BrcmNIC 1400.1.1
>!AAHCIPort 346.100.2
|!ABCM5701Ethernet 11.0.0
@private.KextAudit 1.0
>!AACPIEC 6.1
>!AACPIButtons 6.1
>!ARTC 2.0
>!AHPET 1.8
>!ASMBIOS 2.1
>!AAPIC 1.7
>!A!ICPUPowerManagementClient 222.0.0
Page 2
Kyle’s Mac Pro 2021-05-08 (Solution)
@!ASystemPolicy 2.0.0 @nke.applicationfirewall 311 |IOKitRegistryCompatibility 1 |EndpointSecurity 1 >!A!ICPUPowerManagement 222.0.0 >!AHIDKeyboard 224 >!AMultitouchDriver 4440.3 >!AInputDeviceSupport 4400.35 >!AHS!BDriver 4040.11 >IO!BHIDDriver 8.0.4d18 >!ASMBus!C 1.0.18d1
>DspFuncLib 283.15 @kext.OSvKernDSPLib 529
@kext.triggers 1.0 @kext.AMDRadeonX4030HWLibs 1.0 |IOAccelerator!F2 442.9 @kext.AMDRadeonX4000HWServices 4.0.4 |IOSerial!F 11
|IOAVB!F 940.4
|IOEthernetAVB!C 1.1.0
>!AHDA!C 283.15
|IOHDA!F 283.15
|IOAudio!F 300.6.1
@vecLib.kext 1.2.0
@kext.AMDSupport 4.0.4 @plugin.IOgPTPPlugin 980.4 @!AGPUWrangler 6.2.9 @!AGraphicsDeviceControl 6.2.9 >X86PlatformPlugin 1.0.0 >IOPlatformPlugin!F 6.0.0d8 |IOSlowAdaptiveClocking!F 1.0.0 >!AGraphicsControl 6.2.9 >!ABacklightExpert 1.1.0
|IONDRVSupport 585.1
|IOGraphics!F 585.1 >!AThunderboltDPOutAdapter 8.1.4 |Broadcom!BHost!CUSBTransport 8.0.4d18 |IO!BHost!CUSBTransport 8.0.4d18 |IO!BHost!CTransport 8.0.4d18 >usb.IOUSBHostHIDDevice 1.2
>usb.cdc 5.0.0
>usb.networking 5.0.0 >usb.!UHostCompositeDevice 1.2 >usb.!UHub 1.2 >!AThunderboltDPInAdapter 8.1.4 >!AThunderboltDPAdapter!F 8.1.4 >!AThunderboltPCIDownAdapter 4.1.1 >!ABSDKextStarter 3
|IOSurface 290.7 @filesystems.hfs.encodings.kext 1 >!AXsanScheme 3
|IOAHCIBlock!S 332 >!AThunderboltNHI 7.2.8 |IOThunderbolt!F 9.3.2 >usb.!UXHCIPCI 1.2
>usb.!UXHCI 1.2 >usb.!UHostPacketFilter 1.0
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Kyle’s Mac Pro 2021-05-08 (Solution)
|IO80211!F 1200.12.2b1 |IOSkywalk!F 1
>corecapture 1.0.4
|IOUSB!F 900.4.2
|IOAHCI!F 294.100.1 >mDNSOffloadUserClient 1.0.1b8 >usb.!UEHCIPCI 1.2
>usb.!UEHCI 1.2 >!AEFINVRAM 2.1 >!AEFIRuntime 2.1 |IOSMBus!F 1.1
|IOHID!F 2.0.0
$!AImage4 3.0.0 |IOTimeSync!F 980.4 |IONetworking!F 3.4 >DiskImages 493.0.0 |IO!B!F 8.0.4d18 |IOReport!F 47 |IO!BPacketLogger 8.0.4d18$quarantine 4
$sandbox 300.0
@Kext.!AMatch 1.0.0d1
|CoreAnalytics!F 1
>!ASSE 1.0
>!AKeyStore 2
>!UTDM 511.101.1
|IOUSBMass!SDriver 184.101.1 |IOSCSIBlockCommandsDevice 436.100.4 |IO!S!F 2.1
|IOSCSIArchitectureModel!F 436.100.4 >!AMobileFileIntegrity 1.0.5 @kext.CoreTrust 1
>!AFDEKeyStore 28.30 >!AEffaceable!S 1.0 >!ACredentialManager 1.0 >KernelRelayHost 1
|IOUSBHost!F 1.2 >!UHostMergeProperties 1.2 >usb.!UCommon 1.0 >!ABusPower!C 1.0 >!ASEPManager 1.0.1 >IOSlaveProcessor 1 >!AACPIPlatform 6.1 >!ASMC 3.1.9
|IOPCI!F 2.9 |IOACPI!F 1.4 >watchdog 1 @kec.pthread 1 @kec.corecrypto 11.1 @kec.Libm 1
Major Issues:
Anything that appears on this list needs immediate attention.
No Time Machine backup - Time Machine backup not found.
Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure. Heavy CPU usage - Some processes are using an unusually high amount of CPU.
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Kyle’s Mac Pro 2021-05-08 (Solution)
Minor Issues:
These issues do not need immediate attention but they may indicate future problems or opportunities for improvem ent.
Runaway user process - A user process is using a large percentage of your CPU.
Hardware Information:
Mac Pro (Late 2013)
Mac Pro Model: MacPro6,1
3.5 GHz 6-Core Intel Xeon E5 (Xeon(R)) CPU: 6-core 32 GB RAM - Upgradeable
Video Information:
AMD FirePro D300 - VRAM: 2 GB LG HDR 4K 4608 x 2592
Drives:
disk0 - APPLE SSD SM0256G 251.00 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x4 Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 250.79 GB
disk1 [APFS Virtual drive] 250.79 GB (Shared by 6 volumes) disk1s1 (APFS) [APFS Container] (Shared - 15.35 GB used)
disk1s1s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.35 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 284 MB used)
disk1s3 - Recovery (APFS) [Recovery] (Shared - 622 MB used)
disk1s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used)
disk1s6 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 68.79 GB used) disk1s7 - Update (APFS) (Shared - 999 KB used)
Mounted Volumes:
disk1s1s1 - Macintosh HD [APFS Snapshot]
250.79 GB (Shared - 15.35 GB used, 163.46 GB free) APFS
Mount point: /
Read-only: Yes
disk1s2 - Preboot [APFS Preboot]
250.79 GB (Shared - 284 MB used, 163.46 GB free) APFS
Mount point: /System/Volumes/Preboot
disk1s4 - VM [APFS VM]
250.79 GB (Shared - 2.15 GB used, 163.46 GB free) APFS
Mount point: /System/Volumes/VM
disk1s6 - Macintosh HD - Data [APFS Virtual drive] 250.79 GB (Shared - 68.79 GB used, 163.46 GB free) APFS
Mount point: /System/Volumes/Data
disk1s7 - Update
250.79 GB (Shared - 999 KB used, 163.46 GB free) APFS
Mount point: /System/Volumes/Update
Page 5
Kyle’s Mac Pro 2021-05-08 (Solution)
Network:
Interface en0: Ethernet 1 Interface en1: Ethernet 2 Interface en2: Wi-Fi
802.11 a/b/g/n/ac
Interface en9: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 1.66 TB available
System Software:
macOS Big Sur 11.3.1 (20E241) Time since boot: Less than an hour
Notifications:
AdBlock.app
one notification
Security:
Gatekeeper: App Store and identified developers System Integrity Protection: Enabled
Antivirus software: Apple
System Launch Agents:
[Not Loaded] 17 Apple tasks [Loaded] 188 Apple tasks [Running] 129 Apple tasks
System Launch Daemons:
[Not Loaded] 36 Apple tasks [Loaded] 192 Apple tasks [Running] 132 Apple tasks [Other] One Apple task
Launch Agents:
[Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2021-05-08) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-05-08)
Launch Daemons:
[Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2021-05-08) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2021-05-08)
[Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-05-08)
[Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2021-04-12)
[Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2021-05-08)
User Login Items:
[Running] Magnet (App Store - installed 2021-05-08) Application
/Applications/Magnet.app
[Not Loaded] LoginHelper (App Store - installed 2021-05-08)
Modern Login Item
/Applications/Memory Clean 2.app/Contents/Library/LoginItems/LoginHelper.app
[Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2021-05-08) Modern Login Item
Page 6
Kyle’s Mac Pro 2021-05-08 (Solution)
/Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app
[Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2021-05-08) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app
[Not Loaded] SpeedTestHelper (App Store - installed 2021-05-08)
Modern Login Item /Applications/Speedtest.app/Contents/Library/LoginItems/SpeedTestHelper.app
Safari Extensions:
AdBlock Engine (App Store - installed 2021-05-08) AdBlock Icon (App Store - installed 2021-05-08) Grammarly for Safari (App Store - installed 2021-05-08) Honey (App Store - installed 2021-05-08)
Backup:
Time Machine Not Configured!
Performance:
System Load: 2.38 (1 min ago) 3.14 (5 min ago) 2.46 (15 min ago) Nominal I/O speed: 9.58 MB/s
File system: 19.97 seconds
Write speed: 754 MB/s
Read speed: 1362 MB/s
CPU Usage Snapshot: Type Overall System: 6 %
User: 11 %
Idle: 83 %
Top Processes Snapshot by CPU:
Process (count) CPU (Source - Location) com.apple.photos.ImageConversionService 82.84 % (Apple) EtreCheckPro 48.04 % (Etresoft, Inc.) VTDecoderXPCService 32.58 % (Apple)
WindowServer 9.26 % (Apple)
photolibraryd 8.36 % (Apple)
Top Processes Snapshot by Memory:
Process (count) RAM usage (Source - Location) com.apple.WebKit.WebContent (11) 1.61 GB (Apple) EtreCheckPro 662 MB (Etresoft, Inc.) MTLCompilerService (16) 290 MB (Apple)
Dock 273 MB (Apple)
Microsoft OneNote 225 MB (Microsoft Corporation)
Top Processes Snapshot by Network Use:
Process Input / Output (Source - Location) nsurlsessiond 35 MB / 187 KB (Apple) mDNSResponder 1 MB / 70 KB (Apple) com.apple.WebKit.Networking 345 KB / 101 KB (Apple) apsd 34 KB / 41 KB (Apple)
homed 50 KB / 4 KB (Apple)
Top Processes Snapshot by Energy Use:
Page 7
Kyle’s Mac Pro 2021-05-08 (Solution)
Process (count) Energy (0-100) (Source - Location) nsurlsessiond (2) 14 (Apple)
cloudd 8 (Apple) com.apple.photos.ImageConversionService 6 (Apple) photolibraryd 6 (Apple)
mdworker_shared (10) 3 (Apple)
Virtual Memory Information:
Physical RAM: 32 GB
Free RAM: 17.72 GB Used RAM: 7.98 GB Cached files: 6.30 GB
Available RAM: 24.02 GB Swap Used: 0 B
Software Installs (past 60 days):
Install Date Name (Version)
2021-05-07 macOS 11.3.1 (11.3.1)
2021-05-08 MRTConfigData (1.78) 2021-05-08 XProtectPlistConfigData (2145) 2021-05-08 Microsoft Office (16.48.21041102) 2021-05-08 Cryptowatch Desktop (0.3.2) 2021-05-08 LiquidText (1.1.9)
2021-05-08 GoodNotes (5.7.0) 2021-05-08 Numbers (11.0) 2021-05-08 Affinity Publisher (1.9.3) 2021-05-08 Notability (10.4) 2021-05-08 Speedtest (1.20) 2021-05-08 Memory Clean 2 (1.8) 2021-05-08 Grammarly for Safari (9.30) 2021-05-08 AdBlock (1.28.2) 2021-05-08 Server (10.10.3.0) 2021-05-08 The Unarchiver (4.3.3) 2021-05-08 Pages (11.0)
2021-05-08 Disk Speed Test (3.3) 2021-05-08 Honey (12.8.6) 2021-05-08 Magnet (2.6.0) 2021-05-08 Keynote (11.0) 2021-05-08 Novabench (4.0.1) 2021-05-08 Twitter (8.63.1) 2021-05-08 Affinity Photo (1.9.3) 2021-05-08 Xcode (12.5) 2021-05-08 Microsoft To Do (2.43)
Diagnostics Information (past 7-30 days):
2021-05-08 14:33:26 Kernel Panic Details:
panic(cpu 2 caller 0xffffff80221eba25): userspace watchdog timeout: no successful checkins from com.apple.WindowServer in 120 seconds
2021-05-08 14:27:22 WindowServer - Crash
Executable: /System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/Resources/WindowServer Details:
StartTime:2021-05-08 12:36:15 GPU:AMD
Page 8
Kyle’s Mac Pro 2021-05-08 (Solution)
MetalDevice for accelerator(0xa36b): 0x7f973ad34f48 (MTLDevice: 0x7f97 60040000) IOService:/AppleACPIPlatformExpert/PCI0@0/AppleACPIPCI/GFXB@3/IOPP/GFX 2@0/ATY,MaguroS@5/AMDFramebufferSI
Assertion failed: (isReady - AMD: AMD transaction hang or work overloa d (AMD IOFB)
DisplayID: 0x1b5d0ef5
Surface Use Counts: 44(2) 42(0)
FB RegID: 4294968982, On Glass SurfaceIDs: 7 102 38, Transactions: [ A ctive: SurfaceID: 7 ] [ GPU Busy: SurfaceID: 102 ] [ GPU Busy: Surface
ID: 38 ], Surface Use Counts: 7(1) 38(2) 102(1) , Notified IsActive Su rfaceIDs: 7, 38, 7, Notified IsActive TransactionIDs: 104434, 104435, 104436, TransactionNotificationCode: 0
Call to GetPixelInformation() with pixel aperture 0xaa failed with cod e 0xe00002e6
Call to GetPixelInformation() with pixel aperture 0xbb failed with cod e 0xe00002e6
IOAF Debugging Info:Accelerator: fModelName: 'AMD FirePro D300' fDeviceTerminated: NO fGPURestartCount: 9
Event Machine:
fHWErrorStampIdx: [0x010]
Busy channels:
[index]: fGPUStamp | sstamp | Label and status
[0x00f]: 0x0013b426 | 0x0013b56a | VMPT is processing stamp 12
91303 [0x13b427] submitted from 'kernel_task'(0) on Unknown context; 3 23 pending
[0x00e]: 0x000197f4 | 0x000197f6 | DisplayPipe5 is idle
[0x004]: 0x0000cdc2 | 0x0000cded | DMA1 is processing stamp 52
675 [0xcdc3] submitted from 'kernel_task'(0) on Unknown context; 42 pe nding
[0x003]: 0x000d18dd | 0x000d190f | DMA0 is processing stamp 85
8334 [0xd18de] submitted from 'com.apple.photos'(7713) on Unknown cont ext; 49 pending; blocked on stamp 1291304 [0x13b428] on channel 0x00f (VMPT)
[0x002]: 0x00013d60 | 0x00013d61 | Compute1 is processing stamp 81
249 [0x13d61] submitted from 'com.apple.photos'(7713) on Metal context
; blocked on stamp 858335 [0xd18df] on channel 0x003 (DMA0); blocked o n stamp 882662 [0xd77e6] on channel 0x000 (GFX); blocked on stamp 1291 306 [0x13b42a] on channel 0x00f (VMPT)
[0x000]: 0x000d77e5 | 0x000d782e | GFX is processing stamp 88
2662 [0xd77e6] on Unknown context; 72 pending
Events Timing:
FB will power off: 6672027 ms ago
FB did power on: 6672027 ms ago
System Will Sleep: 6672027 ms ago
System Did Wake: 6672027 ms ago
Mode Will change: 6217650 ms ago
Mode Did change: 6217576 ms ago
Queue state:
0 r : ch [0x000] stamp [0xd77ee];
1 : ch [0x000] stamp [0xd7822];
2 w : ch [0x000] stamp [0xd77d6];
3 L: ch [0x000] stamp [0xd77e3];
DisplayPipe: TQRC: 104436; TQWC: 104438; Pending: N; Live: Y; Next: 10 4438; EvtIR: ON; VBLIR: OFF; TransactIR: OFF; NTQID-RC: 104434-0x0 104
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Kyle’s Mac Pro 2021-05-08 (Solution)
435-0x0 104436-0x0
STAT ea0 MODE 0 SLAV 0 WSAA 1 WSAAPS 1 DISP 0 PWR 2 MODE 80001022 HA 3 840 VA 2160 HS 4608 VS 2592 PCLK 594000 PD 5 DPCH 0 DPSM 0 LHPT 45290 3882148 STAT e7 PWR 0 0 V Counter diff 9e 10807 0 SMU 1Notified TIDs:
104434 104435 104436 MachPort: 0xb017
IOP Notified Transaction IDs: 104431, 104432, 104433 104434 104435 104
436; IOP TransactionCode: 0 IOP TSCH: (104433, 0), (104434, 0), (10443
5, 0), (104436, 0), (104437, 0), (104438, 0)
), function CoreDisplay_NotReady, file /System/Volumes/Data/SWE/macOS/ BuildRoots/2288acc43c/Library/Caches/com.apple.xbs/Sources/CoreDisplay /CoreDisplay-236.4/CoreDisplay/Display/Display.cpp, line 3072.
2021-05-08 13:46:38 Microsoft Outlook.app - High CPU Use Executable: /Applications/Microsoft Outlook.app
2021-05-08 13:11:09 installd - High CPU Use
Executable: /System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/Resources/installd
End of report
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