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Mac Pro 2013 won't sleep

R

rkanaga

macrumors member
Original poster
Sep 24, 2015
48
15
London
Hi, can anyone please help?

I have a 2013 Mac Pro 12 core dual D700 High Sierra

It won't sleep. When you put it to sleep manually it wakes up again after around 5 seconds.

I've reset the PRAM, SMC, unplugged everything except the screen(s) and it's driving me mad.

I've tried booting into safe mode, and using a different user account all to no avail.

Any help would be VERY much appreciated.

Thank you

Robin.

Assertion status system-wide:

BackgroundTask 0

ApplePushServiceTask 0

UserIsActive 1

PreventUserIdleDisplaySleep 0

PreventSystemSleep 0

ExternalMedia 1

PreventUserIdleSystemSleep 1

NetworkClientActive 0

Listed by owning process:

pid 420(sharingd): [0x000003fe000182de] 00:00:18 PreventUserIdleSystemSleep named: "Handoff"

pid 413(useractivityd): [0x0000040e000182f7] 00:00:02 PreventUserIdleSystemSleep named: "BTLEAdvertisement"

Timeout will fire in 57 secs Action=TimeoutActionTurnOff

pid 71(powerd): [0x0000000700088000] 00:18:16 ExternalMedia named: "com.apple.powermanagement.externalmediamounted"

pid 113(hidd): [0x000003df0009823a] 00:00:00 UserIsActive named: "com.apple.iohideventsystem.queue.tickle.4294969501.3"

Timeout will fire in 600 secs Action=TimeoutActionRelease

Kernel Assertions: 0x12c=USB,BT-HID,THNDR,MAGICWAKE

id=501 level=255 0x20=THNDR mod=22/03/2018, 07:36 description=NHI0 owner=AppleThunderboltHAL

id=507 level=255 0x4=USB mod=01/01/1970, 01:00 description=com.apple.usb.externaldevice.00500000 owner=Backup+ SL

id=509 level=255 0x4=USB mod=01/01/1970, 01:00 description=com.apple.usb.externaldevice.00300000 owner=USB2.0 Hub

id=511 level=255 0x4=USB mod=01/01/1970, 01:00 description=com.apple.usb.externaldevice.00320000 owner=USB2.0 Hub

id=513 level=255 0x4=USB mod=01/01/1970, 01:00 description=com.apple.usb.externaldevice.00330000 owner=UM-2

id=514 level=255 0x4=USB mod=01/01/1970, 01:00 description=com.apple.usb.externaldevice.00340000 owner=eLicenser

id=515 level=255 0x4=USB mod=01/01/1970, 01:00 description=com.apple.usb.externaldevice.00323000 owner=StealthPedal

id=516 level=255 0x4=USB mod=01/01/1970, 01:00 description=com.apple.usb.externaldevice.00324000 owner=Live! Cam Chat HD VF0790

id=517 level=255 0x100=MAGICWAKE mod=01/01/1970, 01:00 description=en2 owner=en2

id=518 level=255 0x100=MAGICWAKE mod=22/03/2018, 07:35 description=en1 owner=en1

id=519 level=255 0x8=BT-HID mod=01/01/1970, 01:00 description=com.apple.driver.IOBluetoothHIDDriver owner=BNBMouseDevice

id=520 level=255 0x8=BT-HID mod=01/01/1970, 01:00 description=com.apple.driver.IOBluetoothHIDDriver owner=AppleBluetoothHIDKeyboard

id=521 level=255 0x8=BT-HID mod=01/01/1970, 01:00 description=com.apple.driver.IOBluetoothHIDDriver owner=BNBTrackpadDevice

Idle sleep preventers: IODisplayWrangler
 
The "wake reason" in your system log will tell you why it's waking.

log show --style syslog | fgrep "Wake reason"

Post results here.
 
It reports this log every minute whether asleep or awake


default 17:46:26.345128 +0000 kernel Wake reason: EC.DarkPME (Maintenance)
default 17:46:26.345129 +0000 kernel Wake reason: EC.DarkPME (Maintenance)

these are interspersed with RTC (Alarm) and ARPT (Network) but these are much less frequent

Many think

Robin

[0]: (AppleACPIPlatform) Wake reason: RTC (Alarm)

2018-03-21 07:36:55.800507+0000 localhost kernel[0]: (AppleACPIPlatform) Wake reason: ARPT (Network)

2018-03-21 07:36:55.800510+0000 localhost kernel[0]: (AppleACPIPlatform) Wake reason: ARPT (Network)

2018-03-21 07:53:19.367223+0000 localhost kernel[0]: (AppleACPIPlatform) Wake reason: RTC (Alarm)

2018-03-21 07:53:19.367226+0000 localhost kernel[0]: (AppleACPIPlatform) Wake reason: RTC (Alarm)

2018-03-21 09:34:08.421698+0000 localhost kernel[0]: (AppleACPIPlatform) Wake reason: ARPT (Network)

2018-03-21 09:34:08.421701+0000 localhost kernel[0]: (AppleACPIPlatform) Wake reason: ARPT (Network)

2018-03-21 09:42:30.033546+0000 localhost kernel[0]: (AppleACPIPlatform) Wake reason: RTC (Alarm)

2018-03-21 09:42:30.033549+0000 localhost kernel[0]: (AppleACPIPlatform) Wake reason: RTC (Alarm)

2018-03-21 11:31:50.449483+0000 localhost kernel[0]: (AppleACPIPlatform) Wake reason: RTC (Alarm)

2018-03-21 11:31:50.449486+0000 localhost kernel[0]: (AppleACPIPlatform) Wake reason: RTC (Alarm)

2018-03-21 12:06:19.409908+0000 localhost kernel[0]: (AppleACPIPlatform) Wake reason: RTC (Alarm)

2018-03-21 12:06:19.409911+0000 localhost kernel[0]: (AppleACPIPlatform) Wake reason: RTC (Alarm)

2018-03-21 13:21:01.936394+0000 localhost kernel[0]: (AppleACPIPlatform) Wake reason: RTC (Alarm)

2018-03-21 13:21:01.936397+0000 localhost kernel[0]: (AppleACPIPlatform) Wake reason: RTC (Alarm)

2018-03-21 13:59:07.430913+0000 localhost kernel[0]: (AppleACPIPlatform) Wake reason: RTC (Alarm)

2018-03-21 13:59:07.430915+0000 localhost kernel[0]: (AppleACPIPlatform) Wake reason: RTC (Alarm)

2018-03-21 15:10:21.657895+0000 localhost kernel[0]: (AppleACPIPlatform) Wake reason: RTC (Alarm)

2018-03-21 15:10:21.657898+0000 localhost kernel[0]: (AppleACPIPlatform) Wake reason: RTC (Alarm)

2018-03-21 16:06:39.438271+0000 localhost kernel[0]: (AppleACPIPlatform) Wake reason: ARPT (Network)

2018-03-21 16:06:39.438272+0000 localhost kernel[0]: (AppleACPIPlatform) Wake reason: ARPT (Network)

2018-03-21 16:56:12.450827+0000 localhost kernel[0]: (AppleACPIPlatform) Wake reason: ARPT (Network)

2018-03-21 16:56:12.450830+0000 localhost kernel[0]: (AppleACPIPlatform) Wake reason: ARPT (Network)

2018-03-21 16:57:12.358009+0000 localhost kernel[0]: (AppleACPIPlatform) Wake reason: ARPT (Network)

2018-03-21 16:57:12.358012+0000 localhost kernel[0]: (AppleACPIPlatform) Wake reason: ARPT (Network)

2018-03-21 16:58:13.909983+0000 localhost kernel[0]: (AppleACPIPlatform) Wake reason: ARPT (Network)

2018-03-21 16:58:13.909984+0000 localhost kernel[0]: (AppleACPIPlatform) Wake reason: ARPT (Network)

2018-03-21 16:59:14.283613+0000 localhost kernel[0]: (AppleACPIPlatform) Wake reason: ARPT (Network)

2018-03-21 16:59:14.283616+0000 localhost kernel[0]: (AppleACPIPlatform) Wake reason: ARPT (Network)

2018-03-21 17:07:23.214872+0000 localhost kernel[0]: (AppleACPIPlatform) Wake reason: ARPT (Network)

2018-03-21 17:07:23.214875+0000 localhost kernel[0]: (AppleACPIPlatform) Wake reason: ARPT (Network)

2018-03-21 17:53:36.110939+0000 localhost kernel[0]: (AppleACPIPlatform) Wake reason: ARPT (Network)

2018-03-21 17:53:36.110942+0000 localhost kernel[0]: (AppleACPIPlatform) Wake reason: ARPT (Network)

2018-03-21 18:18:02.860705+0000 localhost kernel[0]: (AppleACPIPlatform) Wake reason: ARPT (Network)

2018-03-21 18:18:02.860708+0000 localhost kernel[0]: (AppleACPIPlatform) Wake reason: ARPT (Network)

2018-03-21 18:40:20.008913+0000 localhost kernel[0]: (AppleACPIPlatform) Wake reason: ARPT (Network)

2018-03-21 18:40:20.008916+0000 localhost kernel[0]: (AppleACPIPlatform) Wake reason: ARPT (Network)

2018-03-21 18:50:34.950829+0000 localhost kernel[0]: (AppleACPIPlatform) Wake reason: XHC1

2018-03-21 18:50:34.950832+0000 localhost kernel[0]: (AppleACPIPlatform) Wake reason: XHC1

2018-03-21 19:56:37.266934+0000 localhost kernel[0]: (AppleACPIPlatform) Wake reason: ARPT (Network)

2018-03-21 19:56:37.266936+0000 localhost kernel[0]: (AppleACPIPlatform) Wake reason: ARPT (Network)
[doublepost=1521827507][/doublepost]also


default 17:46:26.345128 +0000 kernel Wake reason: EC.DarkPME (Maintenance)
default 17:46:26.345129 +0000 kernel Wake reason: EC.DarkPME (Maintenance)
default 17:46:41.642021 +0000 kernel PMRD: full wake request (reason 1) 9636 ms
default 17:46:41.642026 +0000 kernel full wake request (reason 1) 9636 ms
 
And this might help?


2018-03-23 17:59:19 +0000

Assertion status system-wide:

BackgroundTask 0

ApplePushServiceTask 0

UserIsActive 1

PreventUserIdleDisplaySleep 0

PreventSystemSleep 0

ExternalMedia 1

PreventUserIdleSystemSleep 1

NetworkClientActive 0

Listed by owning process:

pid 393(sharingd): [0x000080440001a642] 00:01:23 PreventUserIdleSystemSleep named: "Handoff"

pid 112(hidd): [0x00007a3c0009a453] 00:00:00 UserIsActive named: "com.apple.iohideventsystem.queue.tickle.4294969558.3"

Timeout will fire in 300 secs Action=TimeoutActionRelease

pid 71(powerd): [0x0000000600088000] 10:07:16 ExternalMedia named: "com.apple.powermanagement.externalmediamounted"

Kernel Assertions: 0x2c=USB,BT-HID,THNDR

id=500 level=255 0x20=THNDR mod=23/03/2018, 17:50 description=NHI0 owner=AppleThunderboltHAL

id=507 level=255 0x4=USB mod=01/01/1970, 01:00 description=com.apple.usb.externaldevice.00500000 owner=Backup+ SL

id=509 level=255 0x4=USB mod=01/01/1970, 01:00 description=com.apple.usb.externaldevice.00300000 owner=USB2.0 Hub

id=513 level=255 0x4=USB mod=01/01/1970, 01:00 description=com.apple.usb.externaldevice.00320000 owner=USB2.0 Hub

id=516 level=255 0x4=USB mod=01/01/1970, 01:00 description=com.apple.usb.externaldevice.00330000 owner=UM-2

id=517 level=255 0x4=USB mod=01/01/1970, 01:00 description=com.apple.usb.externaldevice.00340000 owner=eLicenser

id=518 level=255 0x4=USB mod=01/01/1970, 01:00 description=com.apple.usb.externaldevice.00323000 owner=StealthPedal

id=519 level=255 0x4=USB mod=01/01/1970, 01:00 description=com.apple.usb.externaldevice.00324000 owner=Live! Cam Chat HD VF0790

id=521 level=255 0x8=BT-HID mod=01/01/1970, 01:00 description=com.apple.driver.IOBluetoothHIDDriver owner=AppleBluetoothHIDKeyboard

id=522 level=255 0x8=BT-HID mod=01/01/1970, 01:00 description=com.apple.driver.IOBluetoothHIDDriver owner=BNBTrackpadDevice

id=523 level=255 0x8=BT-HID mod=01/01/1970, 01:00 description=com.apple.driver.IOBluetoothHIDDriver owner=BNBMouseDevice

Idle sleep preventers: IODisplayWrangler

Mac-Pro-12-core:~ robinkanagasabay$
[doublepost=1521830977][/doublepost]After some experimenting I seem to have found the problem. I have two displays, one connected via an Apple HDMI to DVI adaptor, the other via a BENFEI mini display Port to DVI connector. Th BENFEI adaptor seems to be the problem. I've ordered an Apple adaptor in the hope that it might work better. Does that makes sensed from the logs?

Many thanks
 
Think I might have solved it. If I unplug the mini DP to DVI adaptor the Mac seems to sleep fine. I think because I have a passive adaptor it is causing problems. The problem is that active DP to DVI adaptors are quite pricey and don't all offer 1920 x 1200 resolution anyway! I might slum it with one screen for now. I've cancelled the order for the Apple passive adaptor as I don't think that will make any difference.
 
It doesn't really make sense to me, but I can't argue against it because it fixes the problem. :rolleyes:

Are your monitors DVI only?
 
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