Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Mac Pro heat issue? Shutting down unexpectley.

G

gmehje

macrumors member
Original poster
Jul 31, 2009
40
0
Hi all,
I wonder if someone could help please.
My Mac pro keeps shutting down unexpectedly - 3/4 times a day with no warning. Could it be heat related? Here's a recent screenshot of the temperatures (no idea how to read them - what is 'normal'?) plus the latest crash report copied below:

Any help is hugely appreciated!!!

Kind Regards
Ged


Interval Since Last Panic Report: 776657 sec
Panics Since Last Report: 9
Anonymous UUID: D2D8D70B-40B4-43C8-16CE-1DFE28EAAE63

Mon Jul 22 10:05:12 2013
panic(cpu 10 caller 0xffffff7f8d6367f2): NVRM[0/5:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0x8c000000 0xffffff839b0c9000 0x0c0e80a3, D0, P1/3
Backtrace (CPU 10), Frame : Return Address
0xffffff8399bf31f0 : 0xffffff800ce1d626
0xffffff8399bf3260 : 0xffffff7f8d6367f2
0xffffff8399bf3320 : 0xffffff7f8d7333b9
0xffffff8399bf3380 : 0xffffff7f8d73342e
0xffffff8399bf33f0 : 0xffffff7f8daaa20f
0xffffff8399bf3550 : 0xffffff7f8d759fe8
0xffffff8399bf3590 : 0xffffff7f8d63e567
0xffffff8399bf3640 : 0xffffff7f8d63c05a
0xffffff8399bf3840 : 0xffffff7f8d63cfa2
0xffffff8399bf3920 : 0xffffff7f8e396e90
0xffffff8399bf3960 : 0xffffff7f8e3a6da7
0xffffff8399bf3980 : 0xffffff7f8e3d5def
0xffffff8399bf39c0 : 0xffffff7f8e3d5e4d
0xffffff8399bf3a00 : 0xffffff7f8e3acb7f
0xffffff8399bf3a50 : 0xffffff7f8e377506
0xffffff8399bf3ae0 : 0xffffff7f8e37329c
0xffffff8399bf3b10 : 0xffffff7f8e370e2b
0xffffff8399bf3b40 : 0xffffff800d2645c3
0xffffff8399bf3bc0 : 0xffffff800d266653
0xffffff8399bf3c20 : 0xffffff800d26408f
0xffffff8399bf3d70 : 0xffffff800ce984a1
0xffffff8399bf3e80 : 0xffffff800ce20aed
0xffffff8399bf3eb0 : 0xffffff800ce10448
0xffffff8399bf3f00 : 0xffffff800ce1961b
0xffffff8399bf3f70 : 0xffffff800cea5dd6
0xffffff8399bf3fb0 : 0xffffff800cecdd43
Kernel Extensions in backtrace:
com.apple.NVDAResman(8.1)[A26D2A3D-C06F-3A0F-BCFF-901A98C93C3D]@0xffffff7f8d5d9000->0xffffff7f8d8e6fff
dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffffff7f8d4cb000
dependency: com.apple.iokit.IONDRVSupport(2.3.7)[38C214C0-83C8-3594-8A4C-DC6AC3FEC163]@0xffffff7f8d5c5000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[74E3E50F-E50A-3073-8C96-06F854292A91]@0xffffff7f8d582000
com.apple.nvidia.gf100hal(8.1)[9A635463-C3DB-3A9F-A375-03FB8A6931A8]@0xffffff7f8d8f4000->0xffffff7f8dc20fff
dependency: com.apple.NVDAResman(8.1.0)[A26D2A3D-C06F-3A0F-BCFF-901A98C93C3D]@0xffffff7f8d5d9000
dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffffff7f8d4cb000
com.apple.GeForce(8.1)[A15BB65E-3501-340F-87CB-2FD2BAD33E35]@0xffffff7f8e355000->0xffffff7f8e421fff
dependency: com.apple.NVDAResman(8.1.0)[A26D2A3D-C06F-3A0F-BCFF-901A98C93C3D]@0xffffff7f8d5d9000
dependency: com.apple.iokit.IONDRVSupport(2.3.7)[38C214C0-83C8-3594-8A4C-DC6AC3FEC163]@0xffffff7f8d5c5000
dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffffff7f8d4cb000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[74E3E50F-E50A-3073-8C96-06F854292A91]@0xffffff7f8d582000

BSD process name corresponding to current thread: WindowServer

Mac OS version:
12D78

Kernel version:
Darwin Kernel Version 12.3.0: Sun Jan 6 22:37:10 PST 2013; root:xnu-2050.22.13~1/RELEASE_X86_64
Kernel UUID: 3EB7D8A7-C2D3-32EC-80F4-AB37D61492C6
Kernel slide: 0x000000000cc00000
Kernel text base: 0xffffff800ce00000
System model name: MacPro4,1 (Mac-F221BEC8)

System uptime in nanoseconds: 640563768313
last loaded kext at 118285900127: com.apple.driver.AppleUSBCDC 4.1.23 (addr 0xffffff7f8eea7000, size 16384)
last unloaded kext at 291473471677: com.apple.driver.AppleUSBCDC 4.1.23 (addr 0xffffff7f8eea7000, size 12288)
loaded kexts:
com.mcafee.kext.Virex 1.1.0d1
com.nvidia.CUDA 1.1.0
com.CalDigit.iokit.CalDigitFastIO 2.6.1
com.McAfee.kext.AppProtection 1.1.0d1
com.owc.driver.Accelsior 1.0 b2
com.CalDigit.driver.CalDigitUSBxHCI 1.3.8a2
com.Areca.ArcMSR 1.3.5
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.autofs 3.0
com.apple.driver.AudioAUUC 1.60
com.apple.iokit.IOBluetoothSerialManager 4.1.3f3
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AGPM 100.12.87
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.driver.AppleTyMCEDriver 1.0.2d2
com.apple.driver.AppleHDA 2.3.7fc4
com.apple.driver.AppleMCCSControl 1.1.11
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.GeForce 8.1.0
com.apple.driver.AppleMikeyDriver 2.3.7fc4
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.1.3f3
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.ApplePolicyControl 3.3.0
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.iokit.SCSITaskUserClient 3.5.5
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.3.1
com.apple.driver.AppleUSBHub 5.5.5
com.apple.driver.AppleFWOHCI 4.9.6
com.apple.driver.Intel82574L 2.3.0b5
com.apple.driver.AppleAHCIPort 2.5.1
com.apple.driver.AppleUSBEHCI 5.5.0
com.apple.driver.AppleUSBUHCI 5.2.5
com.apple.driver.AppleEFINVRAM 1.7
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleACPIButtons 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.7
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.5
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.driver.AppleUSBAudio 2.9.0f6
com.apple.driver.DspFuncLib 2.3.7fc4
com.apple.iokit.IOAudioFamily 1.8.9fc11
com.apple.kext.OSvKernDSPLib 1.6
com.apple.iokit.IOSurface 86.0.4
com.apple.nvidia.gf100hal 8.1.0
com.apple.NVDAResman 8.1.0
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.3f3
com.apple.iokit.IOBluetoothFamily 4.1.3f3
com.apple.driver.AppleSMBusController 1.0.11d0
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleHDAController 2.3.7fc4
com.apple.iokit.IOHDAFamily 2.3.7fc4
com.apple.driver.AppleSMBusPCI 1.0.11d0
com.apple.driver.AppleGraphicsControl 3.3.0
com.apple.iokit.IONDRVSupport 2.3.7
com.apple.iokit.IOGraphicsFamily 2.3.7
com.apple.driver.AppleSMC 3.1.4d2
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.3.0d51
com.apple.driver.AppleUSBHIDKeyboard 170.2
com.apple.driver.AppleHIDKeyboard 170.2
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.driver.AppleUSBMergeNub 5.5.5
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.5
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.5.1
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOUSBUserClient 5.5.5
com.apple.iokit.IOAHCIFamily 2.3.1
com.apple.iokit.IOUSBFamily 5.5.5
com.apple.iokit.IOSCSIParallelFamily 2.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5
com.apple.driver.AppleEFIRuntime 1.7
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220.2
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 345
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.7
com.apple.iokit.IOPCIFamily 2.7.3
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
Model: MacPro4,1, BootROM MP41.0081.B07, 8 processors, Quad-Core Intel Xeon, 2.93 GHz, 32 GB, SMC 1.39f5
Graphics: NVIDIA Quadro 4000, NVIDIA Quadro 4000, PCIe, 2048 MB
Memory Module: DIMM 1, 4 GB, DDR3 ECC, 1066 MHz, 0x0198, 0x393936353431332D3030362E4130304C4620
Memory Module: DIMM 2, 4 GB, DDR3 ECC, 1066 MHz, 0x0198, 0x393936353431332D3030362E4130304C4620
Memory Module: DIMM 3, 4 GB, DDR3 ECC, 1066 MHz, 0x0198, 0x393936353431332D3030362E4130304C4620
Memory Module: DIMM 4, 4 GB, DDR3 ECC, 1066 MHz, 0x0198, 0x393936353431332D3030362E4130304C4620
Memory Module: DIMM 5, 4 GB, DDR3 ECC, 1066 MHz, 0x0198, 0x393936353431332D3030362E4130304C4620
Memory Module: DIMM 6, 4 GB, DDR3 ECC, 1066 MHz, 0x0198, 0x393936353431332D3030362E4130304C4620
Memory Module: DIMM 7, 4 GB, DDR3 ECC, 1066 MHz, 0x0198, 0x393936353431332D3030362E4130304C4620
Memory Module: DIMM 8, 4 GB, DDR3 ECC, 1066 MHz, 0x0198, 0x393936353431332D3030362E4130304C4620
Bluetooth: Version 4.1.3f3 11349, 2 service, 18 devices, 1 incoming serial ports
Network Service: Ethernet 1, Ethernet, en0
PCI Card: NVIDIA Quadro 4000, sppci_displaycontroller, Slot-1
PCI Card: NVIDIA Quadro 4000, NVDA,Parent, Slot-1
PCI Card: pci17d3,1880, sppci_raid, Slot-2
PCI Card: CalDigit USB3 Adapter, Slot-4
PCI Card: pci1b4b,9230, sppci_ahci, Slot-3
Serial ATA Device: OCZ-AGILITY3, 240.06 GB
Serial ATA Device: HL-DT-ST DVD-RW GH41N
Serial ATA Device: MARVELL Raid VD 0, 239.9 GB
Serial ATA Device: MARVELL VIRTUALL
USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0xfd100000 / 2
USB Device: Apple Keyboard, apple_vendor_id, 0x0221, 0xfd120000 / 3
USB Device: Intuos5 touch M, 0x056a (WACOM Co., Ltd.), 0x0027, 0x3a200000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x5a100000 / 2
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0x5a110000 / 3
USB Device: Logitech USB Headset, 0x046d (Logitech Inc.), 0x0a0c, 0x1a200000 / 2
USB Device: USB Mass Storage, 0x174c (ASMedia Technology Inc.), 0x55aa, 0x04200000 / 3
USB Device: My Book 1140, 0x1058 (Western Digital Technologies, Inc.), 0x1140, 0x04100000 / 2
FireWire Device: built-in_hub, 800mbit_speed
 

Attachments

  • Screen Shot 2013-07-22 at 14.43.38.png
    Screen Shot 2013-07-22 at 14.43.38.png
    134.6 KB · Views: 173
gmehje said:
Hi all,
I wonder if someone could help please.
My Mac pro keeps shutting down unexpectedly - 3/4 times a day with no warning. Could it be heat related? Here's a recent screenshot of the temperatures (no idea how to read them - what is 'normal'?) plus the latest crash report copied below:

Any help is hugely appreciated!!!

Kind Regards
Ged
Click to expand...

The nVidia video card is referenced several times in that crash. Is this a recent addition to the system? Is the fan on that card working properly?
 
Was your system under a heavy CPU load when you captured that iStat screen shot?

Your CPU A diode was in the mid-60's. that's not excessive if your running something, but it would be alarming if the system were idling. My Mac Pro idles in the low 40's.

Your BOOST fans are at 2500 rpms each. Again, that is fine if you are doing some heavy lifting CPU-wise, but that would not be normal if you were idling.
 
Many thanks for your swift reply.

Studio K:
The system was not under heavy load. I had Mac mail, PowerPoint, Safari Photoshop and Firefox but wasn't really doing any work - certainly no large open files or video work.

monkeybagel:
Here's a screenshot of the temp now (light lead - safari. mac mail. power point, evernote open).

I have cleaned out the dust from the cards, fans etc.

I tried to edit the 'fan rules' in istat menus - but the documentation is terrible so not sure what was best. screenshot enclosed.

Any thoughts hugely appreciated?

ged
 

Attachments

  • Screen Shot 2013-07-22 at 16.24.27.png
    Screen Shot 2013-07-22 at 16.24.27.png
    127.2 KB · Views: 153
  • Screen Shot 2013-07-22 at 16.28.31.png
    Screen Shot 2013-07-22 at 16.28.31.png
    144.9 KB · Views: 186
  • Screen Shot 2013-07-22 at 16.30.35.png
    Screen Shot 2013-07-22 at 16.30.35.png
    283.2 KB · Views: 169
A Tdiode temperature in the upper 50's or mid 60's seems high for light duty stuff. That places your core temps at around 75. And your BOOST fans were running at 2250 rpms to maintain that temperature. I believe that those fans would normally run at 1100 or so under 'light' conditions.

Try just opening 1 or 2 programs (Mail and Safari) and see what the fans and temps do. Then do something very processor-intensive that works the cores hard. See what the BOOST fans and Tdiode does in iStat.

There is also the SMC reset. Unplug the machine. Hold down the power button for 15 seconds more or less. Plug it back in. Wait 10 seconds. Then turn back on. That might knock things back in order fan-wise.

I don't use iSTAt for fan control. I found it hard to manage (it sets the minimums too low and then you can't get them back to where Apple puts them). SMC FAN CONTROL is better in that it is easier to get things back to the defaults if you want to.
 
Last edited:
Nvidia drivers crashed according to KP log.
Is there any particular reason that you've still on 10.8.3?

Nvidia drivers in this version tend to crash sometimes, especially while Flash and Chrome were in use.

Update to 10.8.4 and try Nvidia web driver as well. This should solve your issue IMO. You may reset PRAM after update to clear Nvram content. After that set your boot disk again in System Preferences/Startup disk.
 
666sheep said:
Nvidia drivers crashed according to KP log.
Is there any particular reason that you've still on 10.8.3?

Nvidia drivers in this version tend to crash sometimes, especially while Flash and Chrome were in use.

Update to 10.8.4 and try Nvidia web driver as well. This should solve your issue IMO. You may reset PRAM after update to clear Nvram content. After that set your boot disk again in System Preferences/Startup disk.
Click to expand...

Sounds right.

It's not heat tho! You don't typically get system stops from heat till around 80c on some components, 100 or 120C on others. :eek: And i think all your highest temperatures are on components where stops happen at the 100c mark. You're still a little high tho so do get and install smcFanControl while you're going about finding out why and how to fix the crashes.
 
Have you cleaned the inside of your computer recently? If not, it may be worth seeing how much dust has built up in and around the CPU heatsinks and intake and exhaust fan blades.

A thorough cleaning/dusting may lower your temperatures and fanspeeds.
 
Many thanks for all the comments. I'll look at these tomorrow.
Yes StudioK I did a thorough clean of all dust etc inside Mac Pro. Thanks for asking.
Great forum!!
 
Realizing this is an old thread but I would like to know if the heating is resolved and what it took to resolve it.

Thanks,

gmehje said:
Many thanks for all the comments. I'll look at these tomorrow.
Yes StudioK I did a thorough clean of all dust etc inside Mac Pro. Thanks for asking.
Great forum!!
Click to expand...
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back