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Mac Pro Turned Off... please help

T

theBigD23

macrumors 6502a
Original poster
Sep 13, 2008
609
115
I just got my Mac Pro on Saturday and just today, I went to wake it from sleep and it was completely off. When I turned it on, I got a message that the system had an error and to click a button to start.

Which crash log do I need to look at to see why this happened?

My previous Mac Pro of 6 years didn't do this once. This is my second 2013 Mac Pro with an issue. Very disappointed and frustrated that I have deal with after transferring over all of my data.

Should I return it and get a new one?
 
theBigD23 said:
I just got my Mac Pro on Saturday and just today, I went to wake it from sleep and it was completely off. When I turned it on, I got a message that the system had an error and to click a button to start.

Which crash log do I need to look at to see why this happened?

My previous Mac Pro of 6 years didn't do this once. This is my second 2013 Mac Pro with an issue. Very disappointed and frustrated that I have deal with after transferring over all of my data.

Should I return it and get a new one?
Click to expand...

Did you have a power failure in the middle of the night? Even a brief one, that wouldn't have caused your kitchen clocks to reset?

There's an option in Energy Saver settings for "Start up automatically after a power failure" that is off by default. If you've left that on the default setting, and your power was interrupted, that's what I'd expect to happen.

You may not see much in the logs, unless something was being logged via App Nap. Open Console.app and see if you can spot anything that happened between the time you put it to sleep and the time you started the machine back up again.
 
WestonHarvey1 said:
Did you have a power failure in the middle of the night? Even a brief one, that wouldn't have caused your kitchen clocks to reset?

There's an option in Energy Saver settings for "Start up automatically after a power failure" that is off by default. If you've left that on the default setting, and your power was interrupted, that's what I'd expect to happen.

You may not see much in the logs, unless something was being logged via App Nap. Open Console.app and see if you can spot anything that happened between the time you put it to sleep and the time you started the machine back up again.
Click to expand...

Thanks, but I'm sure there was no power failure. Everything else is fine and clocks are good too. I noticed another poster on the forum is having the exact same issue.

I'm surprised there isn't a specific log after a power crash.
 
Here is the log file of the crash:

Mon Mar 31 08:45:33 2014
Panic(CPU 0): Unresponsive processor (this CPU did not acknowledge interrupts) TLB state:0x0
RAX: 0x00000000ffffffff, RBX: 0xffffff81fba0e000, RCX: 0x0000000040000000, RDX: 0x00000000fffffffd
RSP: 0xffffff81e9fa5ec0, RBP: 0xffffff81e9fa5f10, RSI: 0xffffff804b8226b8, RDI: 0x0000000000000000
R8: 0x0000000000000001, R9: 0xffffff8018c01910, R10: 0x00000000000003ff, R11: 0xffffffffffffffff
R12: 0x0000146a00ab3370, R13: 0x0000000000000003, R14: 0xffffff804b8fc000, R15: 0x0000000000000001
RFL: 0x0000000000000002, RIP: 0xffffff7f9a233a19, CS: 0x0000000000000008, SS: 0x0000000000000010
Backtrace (CPU 0), Frame : Return Address
0xffffff81e9fa5d30 : 0xffffff80186e1ed1
0xffffff81e9fa5d60 : 0xffffff80186db3ef
0xffffff81e9fa5db0 : 0xffffff80186f3650
0xffffff81e9fa5f10 : 0xffffff8018ab033b
0xffffff81e9fa5f40 : 0xffffff7f98cd3a27
0xffffff81e9fa5f50 : 0xffffff7f9a4de9af
0xffffff81e9fa5f60 : 0xffffff7f9a4e67d8
0xffffff81e9fa5f80 : 0xffffff80186db3fb
0xffffff81e9fa5fd0 : 0xffffff80186f34e9
0xffffff81fa1637e0 : 0xffffff7f9a71c037
0xffffff81fa163800 : 0xffffff7f9a706aad
0xffffff81fa163870 : 0xffffff7f9a6c5acd
0xffffff81fa163890 : 0xffffff7f9a687835
0xffffff81fa1638c0 : 0xffffff7f9a688679
0xffffff81fa163900 : 0xffffff7f9a67a577
0xffffff81fa163950 : 0xffffff7f9a6f2b36
0xffffff81fa163990 : 0xffffff7f9a669176
0xffffff81fa1639c0 : 0xffffff7f9a6f2315
0xffffff81fa1639f0 : 0xffffff7f9a6694d1
0xffffff81fa163a20 : 0xffffff7f9a6f2a78
0xffffff81fa163a50 : 0xffffff7f9a66963e
0xffffff81fa163a80 : 0xffffff7f9a674f91
0xffffff81fa163ae0 : 0xffffff7f9a667c65
0xffffff81fa163b70 : 0xffffff8018acd26a
0xffffff81fa163b90 : 0xffffff8018acddce
0xffffff81fa163bf0 : 0xffffff8018acb81f
0xffffff81fa163d40 : 0xffffff80186b6558
0xffffff81fa163e50 : 0xffffff8018626bf1
0xffffff81fa163e80 : 0xffffff80186139f5
0xffffff81fa163ef0 : 0xffffff801861e043
0xffffff81fa163f70 : 0xffffff80186c976d
0xffffff81fa163fb0 : 0xffffff80186f3b46
Kernel Extensions in backtrace:
com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff7f98cbb000->0xffffff7f98ce5fff
com.apple.driver.AppleACPIPlatform(2.0)[5D6DA288-1289-3FD4-BFA5-09C109930AE7]@0xffffff7f9a4d8000->0xffffff7f9a530fff
dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xffffff7f994ac000
dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff7f98cbb000
com.apple.iokit.IOAcceleratorFamily(98.14)[E354596B-CE66-31A7-B0DC-834008B85FCA]@0xffffff7f9a65e000->0xffffff7f9a6b6fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff7f98cbb000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0xffffff7f99560000
com.apple.AMDRadeonX4000(1.2)[FD54DC5E-6468-34CD-98E6-E87F148F661B]@0xffffff7f9a6c3000->0xffffff7f9aa67fff
dependency: com.apple.iokit.IOAcceleratorFamily(98.14)[E354596B-CE66-31A7-B0DC-834008B85FCA]@0xffffff7f9a65e000
dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff7f98cbb000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0xffffff7f99560000
Kernel Extensions in backtrace:
com.apple.driver.AppleHDAController(2.6f1)[75C89447-A390-3C8C-9189-3074B972B3FD]@0xffffff7f9a22d000->0xffffff7f9a246fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff7f98cbb000
dependency: com.apple.iokit.IOHDAFamily(2.6.0f1)[CD4775FA-9A34-309D-A5AC-A307E4F82FDA]@0xffffff7f9a21a000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0xffffff7f99560000

BSD process name corresponding to current thread: com.apple.WebKit

Mac OS version:
13C64

Kernel version:
Darwin Kernel Version 13.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90.20~2/RELEASE_X86_64
Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953
Kernel slide: 0x0000000018400000
Kernel text base: 0xffffff8018600000
System model name: MacPro6,1 (Mac-F60DEB81FF30ACF6)

System uptime in nanoseconds: 22445773020163
last loaded kext at 8828774533808: com.apple.driver.AppleUSBCDC 4.2.1b5 (addr 0xffffff7f9af0d000, size 20480)
last unloaded kext at 8941889099417: com.apple.driver.AppleUSBCDC 4.2.1b5 (addr 0xffffff7f9af0d000, size 16384)
loaded kexts:
com.logmein.driver.LogMeInSoundDriver 1.0.3
com.apple.filesystems.afpfs 11.1
com.apple.nke.asp-tcp 8.0.1
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleBluetoothMultitouch 80.14
com.apple.iokit.IOBluetoothSerialManager 4.2.3f10
com.apple.driver.AGPM 100.14.15
com.apple.driver.ApplePlatformEnabler 2.0.9d1
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleGraphicsDevicePolicy 3.4.35
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AppleUSBDisplays 360.8.14
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.driver.AppleHDA 2.6.0f1
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.kext.AMDFramebuffer 1.2.0
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.3f10
com.apple.AMDRadeonX4000 1.2.0
com.apple.driver.AppleIntelMCEReporter 104
com.apple.driver.AppleMGPUPowerControl 3.4.35
com.apple.driver.AppleLPC 1.7.0
com.apple.kext.AMD7000Controller 1.2.0
com.apple.driver.AppleThunderboltIP 1.1.2
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.XsanFilter 404
com.apple.driver.AppleUSBHub 666.4.0
com.apple.iokit.IOAHCIBlockStorage 2.5.1
com.apple.driver.AppleUSBXHCI 670.4.0
com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
com.apple.driver.AirPort.Brcm4360 831.21.63
com.apple.driver.AppleUSBEHCI 660.4.0
com.apple.driver.AppleAHCIPort 3.0.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
com.apple.security.SecureRemotePassword 1.0
com.apple.kext.triggers 1.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
com.apple.driver.IOBluetoothHIDDriver 4.2.3f10
com.apple.driver.AppleMultitouchDriver 245.13
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.driver.AppleUSBAudio 2.9.5f4
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.driver.DspFuncLib 2.6.0f1
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.5fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOSurface 91
com.apple.iokit.IOBluetoothFamily 4.2.3f10
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.3f10
com.apple.iokit.IOAcceleratorFamily 98.14
com.apple.driver.AppleGraphicsControl 3.4.35
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleHDAController 2.6.0f1
com.apple.iokit.IOHDAFamily 2.6.0f1
com.apple.driver.IOPlatformPluginFamily 5.7.0d10
com.apple.driver.AppleSMC 3.1.8
com.apple.kext.AMDSupport 1.2.0
com.apple.AppleGraphicsDeviceControl 3.4.35
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
com.apple.driver.AppleUSBHIDKeyboard 170.15
com.apple.driver.AppleHIDKeyboard 170.15
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.driver.AppleThunderboltNHI 2.0.1
com.apple.iokit.IOThunderboltFamily 3.2.7
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.iokit.IOEthernetAVBController 1.0.3b4
com.apple.iokit.IO80211Family 630.35
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOUSBFamily 675.4.0
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
panic(cpu 2 caller 0xffffff80186c01bb): "TLB invalidation IPI timeout: " "CPU(s) failed to respond to interrupts, unresponsive CPU bitmap: 0x1, NMIPI acks: orig: 0x0, now: 0x1"@/SourceCache/xnu/xnu-2422.90.20/osfmk/x86_64/pmap.c:2612
Backtrace (CPU 2), Frame : Return Address
0xffffff81fd7db9e0 : 0xffffff8018622fa9
0xffffff81fd7dba60 : 0xffffff80186c01bb
0xffffff81fd7dbaf0 : 0xffffff80186c5193
0xffffff81fd7dbbd0 : 0xffffff80186c5c87
0xffffff81fd7dbc30 : 0xffffff801867dfba
0xffffff81fd7dbd40 : 0xffffff801868228f
0xffffff81fd7dbd70 : 0xffffff801867c274
0xffffff81fd7dbda0 : 0xffffff801862acf1
0xffffff81fd7dbdc0 : 0xffffff8018a23ef9
0xffffff81fd7dbe00 : 0xffffff8018a24253
0xffffff81fd7dbe30 : 0xffffff8018a12e68
0xffffff81fd7dbe50 : 0xffffff80189bf5bc
0xffffff81fd7dbec0 : 0xffffff80189bcbde
0xffffff81fd7dbf10 : 0xffffff80189bf35a
0xffffff81fd7dbf50 : 0xffffff8018a3e363
0xffffff81fd7dbfb0 : 0xffffff80186f3b26

BSD process name corresponding to current thread: Plex DLNA Server
Model: MacPro6,1, BootROM MP61.0116.B05, 6 processors, 6-Core Intel Xeon E5, 3.5 GHz, 16 GB, SMC 2.20f18
Graphics: AMD FirePro D700, AMD FirePro D700, PCIe, 6144 MB
Graphics: AMD FirePro D700, AMD FirePro D700, PCIe, 6144 MB
Memory Module: DIMM1, 4 GB, DDR3 ECC, 1867 MHz, 0x02FE, 0x45424A3430454738424657422D4A532D4620
Memory Module: DIMM2, 4 GB, DDR3 ECC, 1867 MHz, 0x02FE, 0x45424A3430454738424657422D4A532D4620
Memory Module: DIMM3, 4 GB, DDR3 ECC, 1867 MHz, 0x02FE, 0x45424A3430454738424657422D4A532D4620
Memory Module: DIMM4, 4 GB, DDR3 ECC, 1867 MHz, 0x02FE, 0x45424A3430454738424657422D4A532D4620
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x135), Broadcom BCM43xx 1.0 (6.30.223.154.63)
Bluetooth: Version 4.2.3f10 13477, 3 services, 23 devices, 1 incoming serial ports
Network Service: Ethernet 2, Ethernet, en1
PCI Card: AMD FirePro D700, Display Controller, Slot-2
PCI Card: AMD FirePro D700, Display Controller, Slot-1
Serial ATA Device: APPLE SSD SM0512F, 500.28 GB
USB Device: Hub
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Hub
USB Device: Display Audio
USB Device: Apple LED Cinema Display
USB Device: Display iSight
USB Device: Keyboard Hub
USB Device: Apple Keyboard
USB Device: Hub
USB Device: Apple LED Cinema Display
USB Device: Display iSight
USB Device: Display Audio
Thunderbolt Bus: Mac Pro, Apple Inc., 19.2
Thunderbolt Bus: Mac Pro, Apple Inc., 19.2
Thunderbolt Bus: Mac Pro, Apple Inc., 19.2
 
theBigD23 said:
I just got my Mac Pro on Saturday and just today, I went to wake it from sleep and it was completely off. When I turned it on, I got a message that the system had an error and to click a button to start.

Which crash log do I need to look at to see why this happened?

My previous Mac Pro of 6 years didn't do this once. This is my second 2013 Mac Pro with an issue. Very disappointed and frustrated that I have deal with after transferring over all of my data.

Should I return it and get a new one?
Click to expand...

Definitely call AppleCare support. I'm sure they want to hear from you about this. I would not hang about asking for help on this forum, even though people will try and help. The Apple Tech people are the best ones to help you for this type problem.
 
Just a quick update. It crashed this morning again. I'm in my 14 days, so I will have to return.
 
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