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Mac Pro won't shut down under OSC El Capitan

L

Lordfader

macrumors newbie
Original poster
Oct 14, 2013
8
0
UK
Hi guys

So I'm having with try to shut my Mac under OSX El Capitan 10.11.5.

For some reason if i try to shut down my MAC via the apple icon it just restarts and i get a pop up window saying "Your mac restarted because of a problem" etc etc.

This also happens when i do a standard restart.

The only way i'm able to shut down my MAC is to log out and then shut down from the login page.

After trawling the internet to resolve the issue i found on some forums that it could be a problem with Avid CoreAudio.plugin file from Pro Tools. I have Pro Tools 11 installed on my machine and all the posts suggest removing this file as El Capitan doesn't recognise it, however when i navigate to the suggested folder to remove it i find that I don't have this file.

Ive tried to update to 10.11.6 (both via the App store and downloading the .dmg file to do it manually) to see if this resolves the issue but when my MAC restarts to do the installation i'm faced with the same problem stated above. Ive also tried booting in safe mode and still get the same result.
So i'm stuck in an endless loop.

Ive attached below the last crash report for you guys to look at and to see if you can point me in the right direction as to how i can solve issue.

Many thanks for your help.

**CRASH REPORT**
​

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; min-height: 14.0px} span.Apple-tab-span {white-space:pre}

Anonymous UUID: 31FEFC23-413A-FC2A-6898-D6553EEFA013



Fri Dec 2 23:20:29 2016



*** Panic Report ***

panic(cpu 0 caller 0xffffff80060a97df): "(default pager): [KERNEL]: default memory manager"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3248.50.21/osfmk/default_pager/default_pager.c:421

Backtrace (CPU 0), Frame : Return Address

0xffffff85702a3db0 : 0xffffff80060dab12

0xffffff85702a3e30 : 0xffffff80060a97df

0xffffff85702a3e60 : 0xffffff80060a962b

0xffffff85702a3e80 : 0xffffff800613cc21

0xffffff85702a3ef0 : 0xffffff8006623bf4

0xffffff85702a3f10 : 0xffffff80061b8dca

0xffffff85702a3fb0 : 0xffffff80061ecc86



BSD process name corresponding to current thread: logind

Boot args: vm_compressor=1



Mac OS version:

15F34



Kernel version:

Darwin Kernel Version 15.5.0: Tue Apr 19 18:36:36 PDT 2016; root:xnu-3248.50.21~8/RELEASE_X86_64

Kernel UUID: 7E7B0822-D2DE-3B39-A7A5-77B40A668BC6

Kernel slide: 0x0000000005e00000

Kernel text base: 0xffffff8006000000

__HIB text base: 0xffffff8005f00000

System model name: MacPro4,1 (Mac-F221BEC8)



System uptime in nanoseconds: 19331845907250

last loaded kext at 1532322424009: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f88eff000, size 32768)

last unloaded kext at 988421332235: com.apple.iokit.SCSITaskUserClient 3.7.7 (addr 0xffffff7f88ee0000, size 28672)

loaded kexts:

com.paceap.kext.pacesupport.snowleopard 5.9.1

com.avid.driver.firewire.mboxpro 1.4.2

com.apple.iokit.SCSITaskUserClient 3.7.7

com.apple.driver.iPodSBCDriver 1.7.0

com.apple.driver.AppleUSBStorageCoexistentDriver 3.7.1

com.apple.driver.AppleTyMCEDriver 1.0.2d2

com.apple.filesystems.autofs 3.0

com.apple.driver.AudioAUUC 1.70

com.apple.iokit.IOBluetoothSerialManager 4.4.5f3

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.pmtelemetry 1

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.driver.AppleMCCSControl 1.2.13

com.apple.driver.AppleHDA 274.9

com.apple.kext.AMDFramebuffer 1.4.2

com.apple.driver.AppleMikeyDriver 274.9

com.apple.GeForceTesla 10.0.0

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.ATIRadeonX2000 10.0.0

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.5f3

com.apple.driver.AppleHV 1

com.apple.driver.AppleLPC 3.1

com.apple.kext.AMD2600Controller 1.4.2

com.apple.driver.Apple_iSight 4.0.1

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleUSBDisplays 378

com.apple.iokit.IOAHCIBlockStorage 2.8.5

com.apple.driver.AppleFWOHCI 5.5.4

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.driver.Intel82574L 2.7.0b1

com.apple.BootCache 38

com.apple.driver.AppleAHCIPort 3.1.8

com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1

com.apple.driver.usb.AppleUSBUHCIPCI 1.0.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleACPIButtons 4.0

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 4.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 163

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.driver.AppleXsanScheme 3

com.apple.iokit.IOUSBMassStorageClass 4.0.2

com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7

com.apple.iokit.IOUSBMassStorageDriver 1.0.0

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 11

com.apple.driver.DspFuncLib 274.9

com.apple.kext.OSvKernDSPLib 525

com.apple.iokit.IOSurface 108.2.1

com.apple.nvidia.classic.NVDANV50HalTesla 10.0.0

com.apple.nvidia.classic.NVDAResmanTesla 10.0.0

com.apple.driver.AppleSMBusController 1.0.14d1

com.apple.driver.CoreCaptureResponder 1

com.apple.driver.corecapture 1.0.4

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.5f3

com.apple.iokit.IOBluetoothFamily 4.4.5f3

com.apple.iokit.IOFireWireIP 2.2.6

com.apple.driver.AppleHDAController 274.9

com.apple.iokit.IOHDAFamily 274.9

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.kext.AMDSupport 1.4.2

com.apple.AppleGraphicsDeviceControl 3.12.8

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d7

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

com.apple.driver.AppleUSBAudio 303.3.1

com.apple.iokit.IOAudioFamily 204.4

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleHIDKeyboard 181

com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1

com.apple.driver.AppleUSBComposite 900.4.1

com.apple.iokit.IOUSBHIDDriver 900.4.1

com.apple.iokit.IOUSBHIDDriverPM 900.4.1

com.apple.driver.usb.cdc 5.0.0

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

com.apple.driver.usb.AppleUSBHub 1.0.1

com.apple.iokit.IOFireWireFamily 4.6.1

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOAHCIFamily 2.8.1

com.apple.driver.usb.AppleUSBUHCI 1.0.1

com.apple.driver.usb.AppleUSBEHCI 1.0.1

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.iokit.IOUSBHostFamily 1.0.1

com.apple.driver.AppleUSBHostMergeProperties 1.0.1

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 417.4

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 4.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

com.apple.kec.Libm 1

Model: MacPro4,1, BootROM MP41.0081.B08, 8 processors, Quad-Core Intel Xeon, 2.26 GHz, 48 GB, SMC 1.39f5

Graphics: NVIDIA GeForce GT 120, NVIDIA GeForce GT 120, PCIe, 512 MB

Graphics: ATI Radeon HD 2600 XT, ATI Radeon HD 2600, PCIe, 256 MB

Graphics: NVIDIA GeForce GT 120, NVIDIA GeForce GT 120, PCIe, 512 MB

Memory Module: DIMM 1, 8 GB, DDR3 ECC, 1066 MHz, 0x80CE, 0x4D33393342314B37304348442D4346382020

Memory Module: DIMM 2, 8 GB, DDR3 ECC, 1066 MHz, 0x80CE, 0x4D33393342314B37304348442D4346382020

Memory Module: DIMM 3, 4 GB, DDR3 ECC, 1066 MHz, 0x80AD, 0x484D54313531523742465234432D47372020

Memory Module: DIMM 4, 4 GB, DDR3 ECC, 1066 MHz, 0x80AD, 0x484D54313531523742465234432D47372020

Memory Module: DIMM 5, 8 GB, DDR3 ECC, 1066 MHz, 0x80CE, 0x4D33393342314B37304348442D4346382020

Memory Module: DIMM 6, 8 GB, DDR3 ECC, 1066 MHz, 0x80CE, 0x4D33393342314B37304348442D4346382020

Memory Module: DIMM 7, 4 GB, DDR3 ECC, 1066 MHz, 0x80AD, 0x484D54313531523742465234432D47372020

Memory Module: DIMM 8, 4 GB, DDR3 ECC, 1066 MHz, 0x80AD, 0x484D54313531523742465234432D47372020

Bluetooth: Version 4.4.5f3 17904, 3 services, 19 devices, 1 incoming serial ports

Network Service: Ethernet 1, Ethernet, en0

PCI Card: NVIDIA GeForce GT 120, Display Controller, Slot-1

PCI Card: ATI Radeon HD 2600, Display Controller, Slot-2

PCI Card: NVIDIA GeForce GT 120, Display Controller, Slot-4

Serial ATA Device: ST3000DM001-1CH166, 3 TB

Serial ATA Device: ST2000DX001-1NS164, 2 TB

Serial ATA Device: ST2000DM001-1CH164, 2 TB

Serial ATA Device: ST3750640NS, 750.16 GB

Serial ATA Device: ST1000DX001-1CM162, 1 TB

Serial ATA Device: WDC WD6400AAKS-41H2B0, 640.14 GB

USB Device: USB Bus

USB Device: USB Bus

USB Device: BRCM2046 Hub

USB Device: Bluetooth USB Host Controller

USB Device: USB Bus

USB Device: USB Bus

USB Device: USB Bus

USB Device: USB Bus

USB Device: USB 2.0 Bus

USB Device: USB 2.0 Hub

USB Device: XSKey

USB Device: USB 2.0 Hub

USB Device: eLicenser

USB Device: iLok

USB Device: iLok

USB Device: USB 2.0 Bus

USB Device: iPod

USB Device: Hub

USB Device: UC-33 USB MIDI Controller

USB Device: Keyboard Hub

USB Device: USB OPTICAL MOUSE

USB Device: Apple Keyboard

USB Device: Apple Cinema HD Display

FireWire Device: built-in_hub, Up to 800 Mb/sec

FireWire Device: iSight, Apple Computer, Inc., Up to 200 Mb/sec

FireWire Device: unknown_device, Unknown

FireWire Device: Mbox Pro, Avid, Up to 400 Mb/sec

Thunderbolt Bus:
 
Right off the top I see "com.paceap.kext.pacesupport.snowleopard 5.9.1" in your kexts list. Have you tried removing that? It looks like legacy software with that name. It's for the Pace iLok.
 
BrianBaughn said:
Right off the top I see "com.paceap.kext.pacesupport.snowleopard 5.9.1" in your kexts list. Have you tried removing that? It looks like legacy software with that name. It's for the Pace iLok.
Click to expand...

Hi Brian

Many thanks for your reply. I definitely think this is the cause of the problem, however i can't seem to locate the file to remove it. Its not in: System/Library/Extentions folder. Do you know where i can find it??
 
Ive tried what you suggested above and no luck im afraid. Could it be a hidden file???

I have however update my ilok manager to the lastest version which has stopped the crash reports on start up but im still unable to installed any OSX updates or do a standard shut down......
 
Ive had a look via the system info app but still can't find it. I wondering if it got deleted when I uninstalled the previous ilok manager???

If so it still doesn't explain the shut down & update situation. I will carry on investigating.

Thank you so much for your help so far....very much appreciated.
 
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